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Question

Flash Player keeps prompting to install on macOS 10.14 (Mojave)

Forum|Forum|6 years ago
February 1, 2019
3 replies
14017 views

I use a MacBook Pro running on MacOS 10.14.2 (Mojave), the Adobe Flash Player asks me to install an update and I do so, the very next day it keeps asking me to again update and does not stop asking until I install again, then even after I install second time it keeps popping up and asking me to update. I have also re-started the browser, that too does not help. Basically it is not storing or recognising the updates.

Thereby, the problem seems to be that it is not recognising the update done but keeps disturbing with the pop up asking to update. Any solutions? Any reason for this to happen. All help highly appreciated.

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A

Anonymous

I am having the same problem, and this is really making me angry. My browser just closed (again) as I was typing this reply, so I had to re-launch and start over. This is not acceptable. I would remove Flash entirely if I didn't need it for Vsphere.

I am running Mojave, and here is a screen shot of my Flash Player system preferences:

_maria_

Community Manager

Flash Player 32.0.0.293 is the most recent version, released earlier this week.

You've posted to a discussion topic that is about 9 months old and I don't want to make assumptions for your situation based on what someone else posted. Please provide details for your specific situation.

When is the update notification displaying? Providing exact steps to reproduct the behaviour is very helpful. Also, post a screenshot of the notification you are receiving.

Thank you.

A

Anonymous

I posted to this thread because I am having the same issue that the other posters have reported.

This has happened about 4 or 5 times in the past 3 hours, and is disrupting my work flow. It closes Firefox and Safari. It has never happened before today. Here's a screen shot of the message:

contrawise

Participant

I'm having the same problems as others, running El Capitan. The reminders show up at obnoxiously short intervals, and stop input processes until the reminder is dismissed.

I'm quite puzzled by the fact that Adobe has a "silent installer" that can install in all browsers, and replace any outdated plugins ... Yet, those of us who prefer to know when new software has been installed in our computers, so ask to do the installations ourselves, are stuck with crippled installers that end up requiring various manual interventions when plugins need to be upgraded, etc. And are pests in the bargain.

Please help me understand why you can't supply an installer that does what the silent installer does? Otherwise, I will be inclined to believe that you are giving us crippled installers, with their pesty side effects, so that we will give up on doing our own installations. And that's rude!

FWIW, I run security software that could very well keep your silent installer from succeeding unless I am there to intermediate. That software caught unsigned code in your current manual installer, and tried to talk me out of allowing the installation. By rights, I should have heeded the warning ... but decided to trust you instead. Foolish me.

_maria_

Community Manager

Please help me understand why you can't supply an installer that does what the silent installer does?

Background Updates also update one player type at a time, just like the notification update workflow, the end user simply doesn't experience that because it happens silently in the background. On a Mac, if both the NPAPI and PPAPI plugin are installed, when the Background Update daemon runs to check for an update and encounters one, it updates the NPAPI plugin. Then when the daemon runs again, one hour later, it encounters an update for the PPAPI plugin and updates the PPAPI plugin at that time. This is completely obfuscated from the user as it happens silently, in the background, therefore, the user doesn't realize that it's 2 separate updates happening, not one.

The reminders show up at obnoxiously short intervals,

What is 'obnoxiously short intervals'? The notification update shouldn't display multiple times per day, for the same plugin type.

To provide more information, we need to know which player types are installed on your system. Please provide a screenshot of the Flash Player Settings Manager > Updates tab (System Preferences > Flash Player)

That software caught unsigned code in your current manual installer, and tried to talk me out of allowing the installation.

All installers are automatically signed at build-time and verified that they are signed prior to release. Please provide the exact file name, if you still have it, of the installer that was not signed and I'll investigate further.

contrawise

Participant

Obnoxiously short intervals:

I'm quite certain that, recently, I had one set of interruptions in which I was interrupted three times within 15 minutes, followed by two more - all in less than an hour. Several other times I've had similar, repeated interruptions.

I don't know which installer threw the unsigned code complaint. I may be able to repeat the problem if I reinstall everything again. No way to tell but by trying. I'll see if I can find the time to try it.

I hate silent update installations! I've had too many episodes of silent updates suddenly causing problems, and a few times when knowledge of the new installations would have saved hours! How about you build notifications into your installers, with a setting that allows people to choose a silent installation? Do that, and I'll be happy to leave the installations to you.

_maria_

Community Manager

I branched your post to a new discussion a topic as recent browser changes with regards to Flash make your post not relevant to the original topic.

Essentially all browser vendors block Flash by default, forcing users to 'allow' it, usually every time. In the case of Chrome, the user's 'allow' settings are deleted when the user exits out of Chrome. It's possible this is what you are experiencing. https://helpx.adobe.com/flash-player.html contains links to instructions to enable Flash in the various supported browsers.

If he above doesn't work provide the following:

browser you are using
exact link to content that is not working
screenshot of the System Preferences > Flash Player > Updates tab
screenshot of the update notification that keeps displaying

Thank you.

pradeepestevesAuthor

Participating Frequently

Dear Maria

Thank you for your prompt response. It was useful to get an idea of the issue involved. I am using Firefox, as I learnt from the link you shared, Firefox has changed its options, and requests permission for FP which I could accept or not etc. However, I am not sure if the problem with regard to the download reminder that keeps popping up even though the latest update has been updated would be solved due to this as in the Add-ons -> Plug-ins FP is not listed, so it means (I assume) that it is installed.

I just went through the System Admin options as suggested by you, and just now have updated PPAPI plug in version 31.0.0.122 (though earlier also it showed the same version, it said it needed updating!!), hopefully with the updating from Sys Adm, hopefully this should stop the constant reminder for updating. i will keep my fingers crossed and hope it is solved.

Thank you again, really appreciated.

graciela susanab85845131

Participating Frequently

You should bear in mind that there are three Flash Players: one for each of the major browsers. Each one is separate.

So, you can update your FireFox Flash Player, but the others are still out of date, and you still get the message. And, if you click Download, it runs your DEFAULT browser, not necessarily the right one.

So, just ignore it. Or if you ever ran Chrome run it now.

Or, check the actual versions installed of Chrome files (DLLs). This is advanced stuff but we can help you with it.

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