Flash Player must be reinstalled every time I restart FireFox

Report · Jan 03, 2012

I run Fire Fox (9.0) and I cannot get Flash to operate websites until I reinstall it (the latest version) and restart FF. Then the websites will work but only for that web session. When I restart FF the same issue reoccurs – Flash must be reinstalled in order to work. I came across another solution (a total fluke) but it is temporary as well. Here it is – I find the latest version of the file “macromedia.com” and delete it. Then I can reload the webpage that is hanging and all is well. This file is found at C:\Users\Owner\Appdata\Roaming\Macromedia I am not sure why that works but it does. But it is not a real fix, it could be a clue however. I have tried uninstalling and reinstalling both Flash and FF to no avail. I am using window 7 on an i7 64 bit processor. Go easy on me with the tech jargon, I am not a “computer guy” just a bloke looking to get it back to the way it was before it broke.

Thanks

Later on ... Please allow me to add a bit more to the story. When I download the lastest version of flash and install it, FF works. When I relaunch FF I cannot simply reinstall the latest downloaded version of Flash in my "download" list. It is basically unuseable and I must download the entire package again to get Flash back up and running. The second method discribed above has an additional twist, I must wait until FF is up and running (because a new "macromedia.com" file is created a launch) then delete the “macromedia.com" file then it will work. Goofy - so I put a shortcut to the folder on my desktop and I can delete at will. What a pain!

Report · Jan 04, 2012

I suggest that youn do a clean install using the 64-bit uninstaller and installer from the links in http://forums.adobe.com/thread/909550

If your problem persists, can you tell us something more about that 'macromedia.com' file - size, and what it contains (open it with Notepad)?

Report · Jan 04, 2012

So the uninstall and fresh install did not do anything to improve the situation.

And i just noticed that I misspoke about the macromedia.com file - it is not a file but a folder that contains other folders in the following manner C:\Users\Owner\Appdata\Roaming\Macromedia\Flash Player\macromedia.com\support\flashpayer\sys

The bold folder is the one I delete. This folder in total is quite small 8 kb. In the last sys folder there are two more folders one called #s.nsdsvc.com and #s.ytimg.com and a file call settings.sol

So, I am going to do some more testing with this and give even more specifics very soon.

After poking around a bit....when I delete this setting.sol file everything starts working as it should. This file appearantly is my "work/no work switch". I was just deleting more than I need to with the macromedia.com folder zap. The same problem of flash not working still persists but I have it narrowed down to this settings.sol file. Is there something in my flash settings that can be flipped on or off to make this problem go away? I feel that I am close to a solution...maybe.

Here is the information found in that file settings.sol (copied from notepad so it is a little garbled with tabs):

¿ ßTCSO	settings	gain @I	echosuppression defaultmicrophone
defaultcamera
defaultklimit @Y
defaultalways windowlessDisable autoUpdateDisabled autoUpdateDefaultUpdated autoUpdateInterval @	autoUpdateLastCheck BsJÄÀ‡	crossdomainAllow crossdomainAlways secureCrossDomainCacheSize ¿ð	allowThirdPartyLSOAccess trustedPaths	safefullscreen disallowP2PUplink domains s.ytimg.com

Truly greek to me.

Message was edited by: EricP010312

Report · Jan 04, 2012

That is the file where the Flash Player settings are kept.

Can you try to change some of the settings from

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html - check all 8 tabs for things that may apply.