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Correct answer KingStig84

Alright guys, just signed up to post this, I had the same problem which i've solved.

in your chrome browser go to chrome://flags/#prefer-html-over-flash

and change the Prefer HTML over Flash dropdown box to "disabled"

Re-launch (by clicking the link which appears at the bottom of the screen when you change any option) et voila! all should be fixed.

Hope this helps

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S
Seaquake
Participating Frequently
April 6, 2017

I have the same problem, and i still have flash always active in the option.

In normal it all works correctly, but if i use incognito mode the flash player isn't load.

Thanks for support

This is in normal mode:

this is in incognito mode:

_maria_
Community Manager
_maria_Community Manager
Community Manager
April 6, 2017

In the icognito window, click on the lock icon, to the left of the address field, scroll down to Flash.  What is the permission set to?  Change it to 'Always allow on this site' and reload the page.  Does Flash work?

S
Seaquake
Participating Frequently
April 6, 2017

another option you can try is to enable Flash in content settings: Adobe Flash isn't working - Chrome Help


Thanks m_vargas, but i have try all that options before contact this support.

But it's something happens today, yesterday all works fine in incognito. I don't know, maybe a silent update of Chrome...

It's really a mistery.

_maria_
Community Manager
_maria_Community Manager
Community Manager
April 3, 2017

Chrome Incognito mode has nothing to do with the behaviour you are experiencing.  Google is changing how/when Flash content displays based on a site engagement index (see Site Engagement - The Chromium Projects  for more information).  You can try managing this via chrome://settings:

  1. Launch Chrome and navigate to chrome://settings/content
  2. Look for the Flash entry
  3. Either
    1. select Allow sites to run Flash which should enable Flash on all sites
    2. or select Manage exceptions... and manage Flash on a per-site basis by entering the individual site domain name and setting the entry to Allow.  Click Done when finished entering the individual sites.
  4. Click Done
  5. Relaunch Chrome
  6. Does Flash content display?
jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
April 3, 2017

Just as an aside, Incognito mode may actually "feel" like a change in behavior, in that it affects the calculated site engagement score Chrome calculates a "site engagement score" to determine whether or not to show Flash content at launch, based on the number of time you visit a site. That way, sites you use frequently show Flash content, but sites that you've never seen get the degraded browsing experience by default.

If you've visited a site a bunch, but then attempt to access the same site in incognito mode, the site engagement score will in the incognito instance will be 0 (because the incognito instance doesn't know about your regular browsing habits), and Flash will be suppressed.  In that vein, any accumulated views in the incognito instance aren't going to persist beyond that incognito session.

The remedy above is still correct, in that you ultimately just need to allow Flash content to run in Chrome, but without understanding the nuances of why the behavior is happening, I can totally see why it looks like Incognito mode is broken.

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