Skip to main content
M
Murph147
Participant
April 6, 2013
Question

Flash Player not working in IE 10, Windows 7 64 bit version

  • April 6, 2013
  • 10 replies
  • 244671 views

My system is Windows 7 64bit version with IE 10.  Adobe Flash Player will not work in IE 10.  I have tried an unistall and a clean install with no success.  I can hear the video but not see it.  I also have Mozilla Firefox installed on my computer and Adobe Flash Player does work with it.  This has been going on for about a month.

This topic has been closed for replies.

10 replies

A
Anonymous
August 19, 2015

I think I figured it out.

tldr; change sound format. sound driver not working correctly. My driver is "Conexant 20751 SmartAudio HD"

1. Go to Control Panel > Sound

2. On the Playback tab click on the speakers.

3. Click Properties

4. On the Advanced tab click Test

6a. If you heard sound then test flash again else Goto 6b

7a. If Flash works then Party!!! else Goto 6b

6b. If flash doesn't work or the test failed/froze then change the format

7b. Restart computer

8b. Goto 1

repeat this process until you find a format that works.

You could also try reinstalling/updating the sound driver to fix it.

R
rosagi
Participant
November 17, 2014

buon giorno avevo firefox lo scancellato e aggiunto e installato chrome ok

D
donnyg1
Participant
November 3, 2013

As others have suggested, you should check and see if you have the latest driver for your display adapter!  I tried everything else, when I noticed some others had suggested this.  I uninstalled Flash Player, updated my display adapter driver and then I re-installed the new version of Flash Player.  Now it works just fine.

It seems this version of Flash Player is very particular, and won't work with older display drivers.

A
Anonymous
October 27, 2013

As many posters above I have been suffering with the same problem for months...Mine got solved by following a suggestion to install the latest version of Intel's video hard ware driver. Go to the Intel website and have their hardware utility scan do a ..well...scan for the latest drivers...and install what is suggested. This is the link:

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

hth

John

O
orezzero
Participant
October 21, 2013

just tried all the methods mentioned above, still can't able to make this works.

J
jlmccr2
Participant
August 25, 2013

Here is solution I used for IE10, Window 7 64 bit:

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/ie10-says-adobe-flash-player-isnt-installed/d3c1eda6-cabc-4ca5-b4d9-dcba0c3aaad5

"

1. Internet Explorer> Tools (or Alt + t)>Internet Options>Programs>Manage add-ons (Show: All add-ons) verify that the Shockwave Flash Objects are enabled.

2. From Safety on the IE Command Bar (you may have to right-click the IE menu or IE toolbar and enable the Command Bar) uncheck ActiveX Filtering.

If that helps, it would be safer to re-enable ActiveX Filtering and make an exception for the affected sites. See this article:
How to use Tracking Protection and ActiveX Filtering:
http://windows.microsoft.com/en-US/windows7/How-to-use-Tracking-Protection-and-ActiveX-Filtering"

B
barchawk55
Participant
April 26, 2013

Same issue here. The fix that seems to have worked for me on multiple computers is to open IE10, hit the Tools cog at top right, go to Manage Add-Ons and make sure "Shockwave Flash Object" is Enabled. Good luck.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
April 26, 2013

Assuming you've checked to make sure that Shockwave Flash is enabled in IE's addons manager and you do not have ActiveX filtering enabled, Could you check to see if you have the following Windows update installed?

KB2670838 – Platform Update for Windows 7 x64

If so, please first try updating your video drivers and if it still occurs uninstall the update and try Flash Player out again.

R
rcsmith139
Participating Frequently
May 1, 2013

rcsmith139 - Great to hear you resolved this problem.  Could you post your dxdiag report so I can see what GPU and driver you are using?

DXDiag Instructions


Hi Chris

HP Pavilion dv6 with switchable graphics – Intel HD/AMD Radeon 7470m

dxdiag extract below

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Advanced Micro Devices, Inc.
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_185D103C&REV_09
Display Memory: 3860 MB
Dedicated Memory: 1070 MB
Shared Memory: 2789 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO15A2
Native Mode: 1366 x 768(p) (59.989Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2476 (English)
Driver Version: 8.882.2.3000

Regards

rcsmith139

F
fredzipper
Participant
April 16, 2013

Murph I had similar trouble with Win7 64bit Ultimate using IE10. Found out that Java was not installed properly. Suggest you start by having a clean install of both Java and Adobe Flash. Make sure Java is working properly. The Java site is quite good and you can test that is working before downloading Adobe Flash. Hope that helps.

pwillener
pwillener
Legend
April 8, 2013

Check if a newer device driver is available for your display adapter: http://forums.adobe.com/thread/945765

A
Anonymous
April 9, 2013

Checked it - I've already got the newest driver installed!

pwillener
pwillener
Legend
April 7, 2013

Two things to check

A
Anonymous
April 7, 2013

Same problem as Murph127.

HP Pavilion dm4, IE10(32bit), Win7 64bit, latest version of  Flash.

Tried downgrading to IE9 - no succes.

Tried downgrading to previous version of Flash - no succes.

Also tried the uninstall/clean install as Murph - no success.

Checked the two things you suggested, Pat.

Flashplayer addon was already enabled, and ActiveX filtering is not enabled.

The things is, when I go to this site to check my installation, it tells me that I will eithersee my version diplayed in the box, or an errormessage indicating I have issues with my Flash installation:

http://helpx.adobe.com/flash-player.html

Well I'm seeing neither - just a blank box.

I have the same problem on another HP laptop (Folio 13, Win7 64bit, IE10 32 bit).

I'm pretty sure this all started when I installed IE10 sometime in March when it was released - but how come downgrading to IE9 did not do the trick?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices