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Question

Flash Player not working on some websites

Forum|Forum|15 years ago
November 21, 2010
9 replies
12703 views

Hello,

I have trouble with Flash Player not working in some websites.

I have tried to uninstall and re-install (have also tried restarting between the different steps). I have also tried to completely remove any remainder of flash (in my User Appdata folder and the Windows system folder).

I have tried to follow other messages but still haven't managed to fix my problem. Last night I thought I had solved the problem as I managed to see videos on a site I couldn't before, but after a short while it failed to play videos again. I haven't changed anything or installed any other program. Just surfed to different websites (some of them probably contained video) and when I moved back to the problematic website it still wouldn't show me videos.

Youtube is working normally.

An example for a website not working properly: http://www.one.co.il/Cat/Video/ .

I encounter this problem with both Firefox (3.6.12) and IE8.

System: Windows 7 Professional.

Flash version installed: 10,1,102,64

Files in Flash folder (C:\Windows\SysWOW64\Macromed\Flash):

Flash10l.ocx

FlashInstall.log

flashplayer.xpt

FlashUtil10l_ActiveX.dll

FlashUtil10l_ActiveX.exe

FlashUtil10l_Plugin.exe

NPSWF32.dll

Any help would be massively appreciated.

Thanks in advance!

Amir

This topic has been closed for replies.

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susanacary

Participating Frequently

THE FLASH PLAYER WILL INSTALL COMPLETELY BUT WHEN I CLICK THE INSTALL FOR FLASH PLAYER AND CLICK DONE , IT ALWAYS SAY THAT ACTIVE X CONTROL IS NOT REGISTERED IN ADOBE FLASH PLAYER .. I HAVE WINDOW XP, 32 ...INTERNET EXPLORER...HAVE INSTALLED SHOCKWAVE, ALSO HAVE ADOBE READER, ADOBE PHOTO DELUXE (WONDER IF THESE ARE ALL CAUSE THE PROBLEM FOR FLASH PLAYER )...DID THE ENABLED IN INTERNET OPTION DEFAULT AND CUSTOM LEVEL... ALSO ENABLED SHOCKWAVE IN ADD ON...been working for this for almost a week...no luck..please help !

adobe-admin

Community Manager

To start a new thread, go to http://forums.adobe.com/community/webplayers/flash_player and click on the Start A Discussion link to the right of the list of discussions...

Thanks!

A

amir_navehAuthor

Participating Frequently

Susana, please open a new, separate thread, as asked and advised by eidnolb.

You are suffering from a different issue than I am, and the thread I opened should deal with my kind of issues.

The link to start a new discussion is: http://forums.adobe.com/post!input.jspa?containerType=14&container=2168 .

At the moment you are taking the thread to different issues and creating a mess, as well as flooding my e-mail inbox with messages that are not related to me and I really have no desire in taking (but since my problem wasn't solved yet, I cannot stop the e-mail notifications).

Thank you.

eidnolb - I haven't had time to properly examine my settings. I hope to do so later on today. Thanks again for your help!

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amir_navehAuthor

Participating Frequently

Hi,

I'll be looking forward to the settings, though I believe I already have them configured correctly.

As to the reason why certain videos are unavailable outside of Israel, is due to broadcasting rights - giving viewers not from Israel the right to watch certain highlights for instance, may act as a copyright infringement of some sort.

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Anonymous

Hi, You are most likely correct about the reason being broadcasting rights. If this website is your only problem, then I think this is the issue over which a user does not have control. If you have any other issues, let me know.

If you've been thru the Global Settings, then you know the various selections are not the easiest to understand:-) Following are the main ones, although others can apply.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html Global Storage
Settings Panel This one sets the website storage, etc.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html This is the

Website Storage Settings Panel (It works with the Global Storage Settings Panel)

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html This is the
Global Privacy Settings Panel

When I selected my settings, I found I had to re-read each of the above in order to understand how each setting affected the others. In the final analysis the settings involve "user choice" and the websites involved. What the user does and does not do in these Setting Panels have to be taken into consideration.

I'm not a programmer or designer, but it is my opinion, this could be made a lot easier.

Thanks,

eidnolb

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susanacary

Participating Frequently

hi i did install the shockwave flash, uninstall the adobe manager and adode

flash player and installed back... my active x control won't pop up either even

I diablled my anti virus temporary and enabled all that has active x control in

the IE...NO LUCK

Susana Cary

A

amir_navehAuthor

Participating Frequently

Thanks, eidnolb.

I have tried disabling the Kaspersky addon I have for both FF and IE, but no luck unfortunately.

As to the site I mentioned, there are no system requirements, don't give their developers too much credit (they didn't answer various e-mails I sent them).

The occasional (1 of 20) videos happen to work, but I can't find any consistency with that.

I suppose I'll just have to wait for a new version of Flash Player and hope for the best...

A

Anonymous

Hello amir, Thanks for the additional info. Like you, I found that most of the videos did work. The site reminded me of the BBC and the ESPN and other sport sites. What I have found is that some of the videos use various formats. Now some require the Global Settings for the various panels to be enabled. Normally, you would receive a Global Setting window pop up asking you to allow the website to store info on your computer. But this may depend on how one has the Global Settings set. I don't know if these settings apply to this particular website or not. I do know that some of the BBC websites do require it.

I have info for these settings and will post them. Right now I need to access my work computer to do so.

Will do that as soon as possible.

One other note and that is the video that first appeared on that site says that it can only be viewed in Israel.

I don't understand that, but the BBC blocks certain sites to users outside of the UK. There is nothing that can be done about that.

When I say I don't understand, I meant not understanding why certain videos are blocked and others not, since they are on the same website. Whether access is allowed or not, would have nothing to do with Flash Player however. That is why system requirements and help links on a website are necessary. One thing I give credit to the BBC for is they go to great lengths and have so much info in order to help a user access their website.

Thanks,

eidnolb

H

hmafishing

Participating Frequently

I have been following all the suggestions of this forum. None worked for me. I have same problems with both of my computers. One is Windows XP and the other Windows 7. Ever since I updated to the new flash player, its not working on most websites. Its slow and jumpy pictures. I really missed not watching the news video and youtube.

J

Jim T 99

New Participant

Absolutely agree. I'm having the same problems on multiple websites. In particular the Adobe TV videos do

not run on either IE 8 or Safari 5. I have the latest Flash download with Windows 7 Professional. Have tried uninstalling and reinstalling, but no luck so far. Flash videos do run fine on msnbc.com, youtube, and many others, so it seems to be a selective problem on certain sites. But I would think Adobe should be able to debug this one since their own Adobe TV site is impacted...

Jim

J

Jim T 99

New Participant

Also, all videos on Marketwatch.com will not run.

...further update. My wife's computer is on Windows Vista with almost the same exact configuration of software, and she is not having any problems. Sooo...I belive that means it is an issue with how the latest Flash Player version works with Windows 7 and IE. There are always possible differences of course, but so far I don't see any other factors at play. Things used to work just fine with Flash 9 and Windows 7....

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amir_navehAuthor

Participating Frequently

Any additional possible solutions for this problem? Please?

A

Anonymous

Hi, May I just add some info that may help? Not only you but I see others have posted also. These suggestions may not apply to each of you, but just consider them and see.

With IE, make sure in your addons you have Shockwave Flash Object Enabled. Also make sure it is the same version # as the Flash Player version you have Installed.

With FF or any other non-IE browser, look in your plugins for Shockwave Flash (SWF) and make sure it is Enabled.

Test your version of Flash Player Installed at the following link and make sure you can see the Flash logo "spin".

http://www.adobe.com/software/flash/about/

Amir, you have listed your Flash Player files and that's a good thing since anyone helping you can see they are all correct.

Others should do the same, because very often an old Flash file may not be removed during the Uninstall and can cause a conflict when viewing Flash content.

On the site that amir listed, I received a message also on the one video that first appears. However the other videos played fine.

I use XP/SP3/IE8, with hardware acceleration ON. No Anti-Virus add ons in my browser.

Using IE, Tools, Internet Options, Security. Make sure Security is set to Medium.

Since the website in question is not in English, I was unable to find the "system requirements" Some websites use and require that the Adobe program Shockwave Player is Installed. This is different than Flash Player. I know ESPN and other Sport sites do.

Some Anti-Virus programs components that are Installed into the browser conflicts with Flash Player, especially in the IE browser.

AVG uses a LinkScanner, but it is not in the browsers, but will conflict and should be Disabled.They do have 3 addons in the browser that are not needed also. Norton has 3 also in the browser. The reason I bring this up is because Flash Player works thru the browser and anything in the browser can affect it. Just listing some known conflicts.

These are just some things that you may want to check.

It has been my experience from troubleshooting that when the Flash Player files and the Shockwave Flash Object are correct, then any problem is a setting or something is conflicting with the add on in the browser.

Now we cannot forget Java or Javascript for that matter. Any old Java needs removed and only the latest (Update 22) should be Installed. If you have the Java addon in your browser, 2SSV Helper, disable it. If you are not a developer then disable Deployment Toolkit also.

Well, that is all I can think of at the moment. I hope it may help or at least you can check some of the above.

Thanks,

eidnolb

A

Anonymous

I did call and talk to another Adobe tech recently and when he tested his

computer flash with the Adobe videos that I could not play, he was not able

to play them either. So, since some people that tried those videos did not

have trouble and some did, I still don't know what to think. The tech never

got back to me about it, but at the time he thought it was an Adobe website

problem.

Hi RobertFairfax, thanks for that info. Do you have Shockwave Player Installed? I haven't checked the system requirements for the AdobeTV nor the tutorials, but this is from the Shockwave Player site that I gave susana..above:

Over 450 million Internet-enabled desktops have installed Adobe Shockwave Player. These people now have access to some of the best the Web has to offer - including dazzling 3D games and entertainment, interactive product demonstrations, and online learning applications. Shockwave Player displays Web content that has been created by Adobe Director.

I am not certain, but is not AdobeTV and the tutorials "online learning applications" that are listed there? I don't use either one and have not need of Shockwave Player, therefore I don't have it Installed.

Also is AdobeTV & the tutorials created by Adobe Director? And if so, then I would think the Shockwave Player is required.

I wonder if the Adobe Tech you spoke with had SP Installed?

Perhaps the SP forum or AdobeTV/tutorials could help in this.

Thanks,

eidnolb

P.S. also, a separate thread may be helpful as I suggested to susana. Something to consider as well.

A

Anonymous

I have been working on the same problem for 3 days. Videos from youtube and hulu work fine. All videos from Adobe TV tutorials do not work at this time. Three days ago the first 3 episodes played fine then nothing would play, not even the ones that I had previously not had a problem with (in the same session) One video on another Adobe page always works yet the other videos on that same page show video but the narration is missing but the music is there.

Windows 7, 64 bit

Internet Explorer (32 bit) and Firefox 3.6.12

Latest Flash

Run with/without firewalls

Using different Flash settings

IE gives 2 error messages when trying to run Adobe tutorials: 'undefined' is null or not an object, jquery.swfobject.js line 2, Code:0 Char: 653, URI: http://images.tv.adobe.com/script/jquery.swfobject.js and:

'$.flash.available' is null and not an object, episode.js Line 132, Code:0 Char 2, URI: http://images.tv.adobe.com/script/episode.js

(don't know what it means)

Adobe techs say its not a problem on their end

Firefox says not on their end

ISP says not on their end

Kaspersky anti-virus says not their firewalls

I don't want to pay MS techs to tell me it isn't their software

anybody got a clue?

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amir_navehAuthor

Participating Frequently

Anyone?