Skip to main content
A
Anonymous
April 25, 2007
Question

Flash9b.ocx gets 0xC0000005 (AV) in IE7

  • April 25, 2007
  • 13 replies
  • 5953 views
Hi all,

Is there any solution to this widespread problem?

I'm running IE7 on Windows Vista. IE crashes about once a day with a 0xC0000005 exception. So I took the option to debug the program, and found Flash9b.ocx at the top of the call satck (see below).

There doesn't appear to be any support avenue via Adobe - Player support is limited to installation. The Flash Player installs fine (in fact, I'd rather *stop* it from getting installed!). This crash is obviously a runtime issue and an invalid memory reference.

In some other forum posts, it was suggested the culprit may be bad sites/URLs, which run bad code. That may be; but I sure wish Flash Player was just a little bit more resilient, against unstable input code. After all, you're already watching out for buffer overruns, etc - right??

I'm incredibley annoyed and frustrated by this problem. Based on forum posts, it appears to be quite widespread, too - not isolated to one or two unusual configurations. Has a solution been found yet? If not, what is Adobe doing to find a solution and what is the ETA?

Personally I have no interest in using Flash, or paying for support - I only run the Flash Player, because some websites erronrously believe Flash is useful, and I need the Player to view the sites. If Flash had some kind of reporting tool so I could automatically send crash data back to Adobe, that would be a workaround.

Thanks
Andrew McLaren

The call stack:
> Flash9b.ocx!30099589()
[Frames below may be incorrect and/or missing, no symbols loaded for Flash9b.ocx]
Flash9b.ocx!30099a5f()
Flash9b.ocx!30113ce9()
Flash9b.ocx!30001263()
Flash9b.ocx!300925d5()
mshtml.dll!PlainRelease() + 0x780b bytes
Flash9b.ocx!300b299b()
Flash9b.ocx!300b5a01()
mshtml.dll!CTimer::GetTime() + 0x2b bytes
mshtml.dll!CTimer::ProcessAdvise() - 0x16f89 bytes
mshtml.dll!CTimerSink::OnTimer() + 0x14 bytes
mshtml.dll!CTimerCtx::ProcessAdvise() + 0xe3 bytes
mshtml.dll!CTimerCtx::OnMethodCall() + 0x17 bytes
mshtml.dll!GlobalWndOnMethodCall() + 0xd4 bytes
mshtml.dll!GlobalWndProc() + 0xb1 bytes
user32.dll!_InternalCallWinProc@20() + 0x23 bytes
user32.dll!_UserCallWinProcCheckWow@32() + 0xb7 bytes
user32.dll!_DispatchMessageWorker@8() + 0xee bytes
user32.dll!_DispatchMessageW@4() + 0xf bytes
ieframe.dll!CTabWindow::_TabWindowThreadProc() + 0x237 bytes
kernel32.dll!@BaseThreadInitThunk@12() + 0xe bytes
ntdll.dll!__RtlUserThreadStart@8() + 0x23 bytes

The file:
Directory of C:\Windows\SysWOW64\Macromed\Flash

09/11/2006 02:46 PM 2,262,648 Flash9b.ocx
1 File(s) 2,262,648 bytes

File version is 9.0.28.0

Because of Side-by-Side, I have several Mshtml.dll files installed:

C:\Windows>dir mshtml.dll /s
Volume in drive C is System
Volume Serial Number is 7846-1538

Directory of C:\Windows\System32

29/03/2007 04:42 PM 5,663,232 mshtml.dll
1 File(s) 5,663,232 bytes

Directory of C:\Windows\SysWOW64

29/03/2007 04:42 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.60
00.16386_none_6d2aec23dd9bdb7e

02/11/2006 09:18 PM 5,664,768 mshtml.dll
1 File(s) 5,664,768 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.60
00.16397_none_6d211c81dda310c6

29/03/2007 04:42 PM 5,663,232 mshtml.dll
1 File(s) 5,663,232 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.60
00.20491_none_6da4b790f6c61886

29/03/2007 04:42 PM 5,663,232 mshtml.dll
1 File(s) 5,663,232 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000
.16386_none_110c50a0253e6a48

02/11/2006 07:46 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000
.16397_none_110280fe25459f90

29/03/2007 04:42 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000
.20491_none_11861c0d3e68a750

29/03/2007 04:42 PM 3,580,416 mshtml.dll
1 File(s) 3,580,416 bytes

Total Files Listed:
8 File(s) 36,976,128 bytes
0 Dir(s) 9,085,542,400 bytes free

C:\Windows>

Video Card is an nVidia 7900GS, using the Microsoft-supplied drivers from Vista.
    This topic has been closed for replies.

    13 replies

    K
    kevans70
    New Participant
    September 23, 2008
    Thanks for this information. Sorry if this is a basic question, but it seems more like a browser issue then it does an operating system issue. There was a post about Vista addressing this, but we want to avoid upgrading to Vista if possible. It there a fix for this already?

    Keith Evans,
    Asset Protection University.com
    S
    sunwer
    Participating Frequently
    August 18, 2008
    very informative
    A
    Anonymous
    June 9, 2008
    Hi all
    After fighting this for weeks Akshay's environment variable trick fixed it (thanx!)

    The only thing I would add is that when you append, be sure to use a semicolon and not a comma (which I originally did).
    Here is the path I used
    ;C:\Program Files\Adobe\Adobe RoboHelp 7\RoboHTML;C:\Program Files\Java\jre1.6.0_04\bin

    Nice to be able to play now.
    <a href=" http://www.kakalak.org " title="forum">forum</a> <a href=" http://www.alevican.com " title="alevi forum">alevi forum</a> <a href=" http://www.alevican.net " title="alevi">alevi</a> <a href=" http://www.alevican.org " title="alevi">alevi</a>
    W
    WebmasterBlog
    Participating Frequently
    June 16, 2008
    Great. With this path all is working propertly. How hawe you solwed this problem? I'm trying to solve this wef weeks, but nothing. Howewer thank you
    S
    SEOTOP
    Participating Frequently
    June 5, 2008
    cool will download the latest one
    D
    diablopolis
    Participating Frequently
    June 4, 2008
    Thanks for the info. Looks very interesting.
    G
    gent44
    Participating Frequently
    May 16, 2008
    this has been fixed @ vista sp1 i guess because i am not getting this error anymore.
    C
    CHAOS__nc_
    Participating Frequently
    May 17, 2008
    In the latest version this issue is resolved so don't worry.
    M
    man07
    New Participant
    January 31, 2008
    someone please solve this problem as i am experiencing it too.
    regards
    m07
    http://www.talkerblog.com
    http://www.wemne.com
    M
    martinpikas
    New Participant
    August 28, 2007
    Hi,

    This thread adequately describes the most severe problem we have with the Flash runtime. We have daily crashes for hundreds of thousands of end users. The problem can be provoked by simultaneously launching several instances of one of our application, but it spontaneously happens on an irregular few second to several hour interval. It happens on all Windows and IE systems running any version of Flash Player 8 or 9.

    The application is a bingo application and is fairly complex. It relies heavily on XML and https requests. It appears from most stack traces that Flash might be doing some cleanup, possibly of XML at the time of the crash.

    Regards,
    Martin Pikas
    G
    giva74
    New Participant
    January 7, 2008
    Hi,

    We are using flash player in dosens of places in our client side application. Our client application uses MSHtml control to open web pages that contains flash content. We have the same crash with flash9c.ocx. Since our client uses flash player installed on user machine, upgrade of flash player to later version cannot be done. Is there any way to prevent this crash in the existing flash9c.ocx?

    Thanks a lot.
    C
    candykid313
    New Participant
    January 7, 2008
    I guess I'm just going to keep posting in threads till someone finds a solution. I am having the same problem with IE 6 crashing. It's only on cetain websites and I get the same flash9.ocx error. If I disable the flash player then IE dose not crash. However, I can not veiw some webpages correctly when I do this. It's very frustrating. What can we do to fix this problem. I've tried using other browsers and still get the same error in all of them. I'm running windows xp pro. Seeing all the threads on this issue I would think that adobe would of done something by now to try and fix this problem since it is so widespread. Any help would be appriciated.

    ~Rana
    F
    Ferenc_Matyas
    New Participant
    August 20, 2007
    Hi All,

    Is there a definite solution for this? I'm getting this error message on a large data set load, what resolves itself after a user profile reset. Sad thing is that I can not reset the profile of thousands of users.

    Thanks,
    Ferenc Matyas
    A
    Anonymous
    May 3, 2007
    Hi Andrew McLaren,

    Thanks for the update. I'll keep my eye out for your email. Thank you for taking the time.
    A
    Anonymous
    May 6, 2007
    Hi Darren

    I have emailed the first dump; I'll send through more as they happen. If there is anything else I can do to assist, please let me know.

    (BTW I wasn't able to list all the URLs, since IE was completely hung at the crash, a blank white window. I had several tabs open to pages at www.smh.com.au, plus a couple of other sites)

    Regards
    Andrew McLaren
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices