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U
UQCfLM85
Known Participant
July 20, 2012
Answered

flashplayer.xpt can not be written to C:\Windows\SysWOW64\Macromed\Flash

  • July 20, 2012
  • 1 reply
  • 18080 views

Windows 7 x64

Firefox 14.0.1

flash player 11.3.300.265

Hello,

installation of install_flash_player_11_plugin.exe ends with the error message that flashplayer.xpt can not be written to C:\Windows\SysWOW64\Macromed\Flash because of missing rights.

Who can help me?

This topic has been closed for replies.
Correct answer chris.campbell

Chris Campbell wrote:

Could you try downloading Process Explorer from here: http://technet.microsoft.com/en-us/sysinternals/bb896653

Run it, open Find > Find Handle or DLL… and enter flashplayer.xpt in the search bar.  Once you hit search, what process is displayed?

Answer: No process is displayed.

Chris Campbell wrote:

The next step would be to run Process Monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx), attempt to run takeown again, and save the process monitor log off.  If possible, email it to ccampbel@adobe.com.

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. Alle Rechte vorbehalten.

C:\Windows\system32>z:

Z:\>cd pstools

Z:\PSTools>PsExec -s -d Z:\ProcessMonitor\Procmon.exe /AcceptEula /Quiet /BackingFile C:\Procmon.pml

PsExec v1.98 - Execute processes remotely

Copyright (C) 2001-2010 Mark Russinovich

Sysinternals - www.sysinternals.com

Z:\ProcessMonitor\Procmon.exe started on ADMIN-PC with process ID 3500.

Z:\PSTools>c:

C:\Windows\System32>cd ..

C:\Windows>cd syswow64

C:\Windows\SysWOW64>cd macromed

C:\Windows\SysWOW64\Macromed>cd flash

C:\Windows\SysWOW64\Macromed\Flash>takeown /a /f flashplayer.xpt

Fehler: Zugriff verweigert (Error: Access denied)

C:\Windows\SysWOW64\Macromed\Flash>

  Restarted Windows. After restart size of C:\Procmon.pml is 244.413 kB. I can not email this file. I could send logfile.csv as RAR-Archive (2 MB) instead. Would this be ok?


Please feel free to email it to me at ccampbel@adobe.com or post it someplace like dropbox or sendnow and send me the link.

I also received an email from another customer this weekend that had run into a similar problem.  Here's what they found and how they were able to resolve the problem:

The reason for blocking the file flashplayer.xpt was the program ThreatFire.
Although I removed the program from Autostart and no entry in the taskmanager was found a ThreatFire service was running and blocked the installing process.
After uninstalling ThreatFire completely from the computer I had no problems to install flashplayer.

1 reply

pwillener
pwillener
Legend
July 21, 2012

Are you running the installer as an Administrator user?

If yes, see How do I fix Windows permission problems with Flash Player?

U
UQCfLM85Author
Known Participant
July 21, 2012

I am running the installer as an Administrator user.

How do I fix Windows permission problems with Flash Player?

Occasionally users can encounter the following scenarios:

  • After installing Flash Player, everything works correctly until you reboot your computer.  After rebooting, web pages ask you to install Flash Player again.  This cycle continues over and over.
  • Flash Player works fine for administrator accounts, but Flash content is not available when logging in under a standard Windows account.

I do not have these problems. Is the solution described in How do I fix Windows permission problems with Flash Player? really the solution to my problem?

pwillener
pwillener
Legend
July 22, 2012

According to your first post, you do have some sort of permission problem.

Can you post the contents of the FlashInstall.log file from that same folder?

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