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KJSTech
Inspiring
June 29, 2012
Question

FlashPlayerUpdateService.exe Application Error

  • June 29, 2012
  • 8 replies
  • 129196 views

          Hello.  I'm an IT guy and one of our users put in a ticket with screen shots showing an error message they get every single day when they sign on to their Windows XP computer.  The first error message says:

FlashPlayerUpdateService.exe - Application Error

The instruction at "0x7c9113c0" referenced memory at "0x00050005".  The memory could not be "written".  Click OK to terminate the program.

The user clicks OK and then this comes up.

"Adobe Flash Player Update Service 11.3 r300 encountered a problem and needed to close."  It then has the date and time of the error (which is when she logged into the PC) and a Send / Don't Send error report button, which we know are just placebos because sending these reports don't fix the problem.

What do you think is causing this?  I wanted to report the error not only to get help on it but to make the product better so future versions can be written to not have these errors.

This topic has been closed for replies.

8 replies

J
Jusaa
New Participant
July 10, 2012

Same problem here too, any solution yet ?

T
ThomasBB
Known Participant
July 10, 2012

Just adding, that we're experiencing the same issues on XP SP3 - 32 Bit.

O
Origin_Micro
Participating Frequently
July 9, 2012

We also have this issue.  It is very frustrating as it happens throughout the day.  Any answers yet?

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
July 9, 2012

For those that are just looking for a temporary workaround, please follow these steps.

1. Open the Flash Player (32-bit) control panel in your Windows control panels

2. Select the Advanced tab

3. Windows Vista and Windows 7 users only, click the “Change Update Settings” button and select yes to the Windows confirmation prompt

4. Select “Notify me to install updates”

5. Close the control panel

If you continue to crash, the following steps will manually disable the update service.

Windows Vista and Windows 7:

  1. Open your start menu and type “cmd”
  2. Right click on the cmd.exe entry that is displayed at the top of the list and select “run as administrator”
  3. Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled

Windows XP:

  1. Open your start menu and select Run.
  2. Type “cmd” into the Run dialog
  3. Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)

cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled

Once complete, you should see the output:

[SC] ChangeServiceConfig SUCCESS

You can now close the cmd window.  The FlashPlayerUpdateService is now disabled.  Please let me know if the error occurs again.

If you've changed your Flash Player updates to "Notify me to install updates" you will get a notification within 7 days of a Flash Player update.  On Windows, the notification window will appear after a system restart.

I will make sure to update our Flash Runtime Announcements posts with details as soon as we've resolved these crashers.

Thanks,

Chris

O
Origin_Micro
Participating Frequently
July 12, 2012

So far, our two machines that were crashing seem to be ok with the work around...keeping fingers crossed

J
jepjimenez17
New Participant
July 9, 2012

Hi Guys I got same issue "AFTER I RUN CC CLEANER"

N
nikstefanoff
New Participant
July 6, 2012

I am having the same problem on Windows XP SP3 machine

M
morrisprintinggroup
Inspiring
July 5, 2012

Unfortunately, the test build is not as successful as I had first thought. One of our test computers reported multiple crashes of the flash update service (about two per day since July 3). When the user was logged out, we received another strange message (I'm posting the screenshot here).

J
jones948
New Participant
July 6, 2012

Seeing the same crashes as in post #11.

ActiveX - 11.3.300.257

H
Handall_Rogers
New Participant
July 5, 2012

Hi,

I also have a xp machine that is having this issue. Could you possibly send me the test build as well?

Thanks

A
Anonymous
July 2, 2012

And dont forget to vote!

According to this post, if you think this problem is worthy of Adobe's attention you should vote for it to be fixed.

I mean, unless the election is over.

Is the election over? Did this error win its way onto the Adobe support to-do list?

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
June 29, 2012

Test builds have been distributed.  We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug.  Until this release is available, please see this post for details on working around this problem.

Thanks,
Chris

I
I_T_contractor
New Participant
July 10, 2012

Chris, Thank you for the link to the test build, while I'm testing I Disabled the service on my other systems as a temp fix until I make sure all is well with the patch.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
July 10, 2012

Please see my post 3 responses up for a temporary workaround until we can figure out and solve this bug.

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