Known Participant

Question

Gray circle with white exclamation mark on white background

Forum|Forum|15 years ago
August 3, 2010
33 replies
204993 views

We have a digital signage app that uses the flash player OCX as a COM component within a .NET application running on XP and Win 7. Since upgrading some clients to flash version 10.1.53.64 we are experiencing a variety of issues to include:

1) fscommand calls that are being raised from the SWFs being played eventually stop being raised to (or at least received by) the application. The behavior is not consistant, and it usually takes a while for this to occur. Only an app restart seems to restore functionality.

2) Also occasionally insted of the SWF that is supposed to be playing, a white screen is displayed in the flash window. The screen has a small gray circle with a white exclamation mark in the center. When this occurs it never recovers - even when a new SWF is loaded. No errors are raised and the app "thinks" that everything is still going smoothly. Again a app restart is required to fix it.

We can usually recover from missing fscommands because if we expect a command that never comes, we can restart gracefully. Issue 2 is more problematic in that its only a visual thing - no errors or other bad behavior seem to be occuring.

Any thoughts of fixes or work arounds would be appreciated.

Thanks.

This topic has been closed for replies.

john-player-one

Known Participant

Hi, we got it today. This is a Captivate published Flash eLearning module with mp4 videos. This appeared as a video was trying to load towards the end of about 15 minutes of previous video files loading.

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hadixavier1232

Participating Frequently

how about today guys,do you hv solution for this issue?im newbie here...

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Bonyak

Participating Frequently

It has been several different causes update to the latest version and install the most current java before you continue troubleshooting. This issue has not been addressed for several months, most of us assume it has been corrected with the latest versions. Check your cashe on Java and your browser. You need to post your browser version and what other versions of flash player and Java your using for us to give you any other suggestions.

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hadixavier1232

Participating Frequently

chrome 19.0.1084.15 beta-m

java Version 6 Update 31

flash version 11,2,202,229

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jesica83

Participant

Hey all i just got one of my friends who is a software developer after several weeks of me having this same issue we have came across the fact that this is infact a ADOBE issue but not with Flash player you may all need to install a the new shockwave Player from here * http://get.adobe.com/shockwave/ * that solved the problem for me now i can play my Farmville and watch Youtube vids and do loads of things that this issue wouldnt let me or it would just load and than get that grey annoying circle !!!!

its worth a shot

i had tried everything in the book i was as close as formatting my hdd and re installing windows but thnk goodness my friend mentioned to try shockwave which was the ONLY one thing i haven't tried and whaaaaaalaaaaaaaaaaaaaaa it worked!!!!!!! good luck all

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Bonyak

Participating Frequently

ok I will do that with shockwave because I had installed it prior to flash pl;ayer going crazy because I listen to internet music while playing games. So if this fixes the problem, I will post this info after I test it.

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radioways1

Participating Frequently

Message to Chris Campbel,

Dear Chris,

When Adobe will take seriously in consideration this important bug of Flash Player ??

https://bugbase.adobe.com/index.cfm?event=bug&id=2928203

Please help us.... It is not serious and acceptable for Adobe not to fix it.

Thank you.

chris.campbell

Community Manager

Radioways and others affected on this thread,

I wanted to let you know that we are taking this bug seriously. This has the attention of the Flash Player management team and we know that this is a serious issue for you and others running into memory leaks. While the public bug was marked "Closed/Deferred/Not enough time" for Flash Player 11.1, it is being investigated for 11.2. Right now the internal status is Open/ToFix, please feel free to ping me in the up coming weeks for an update. You can reach me on this thread or email me directly at ccampbel@adobe.com

Thanks,

Chris

radioways1 wrote:
Message to Chris Campbel,
Dear Chris,
When Adobe will take seriously in consideration this important bug of Flash Player ??
https://bugbase.adobe.com/index.cfm?event=bug&id=2928203
Please help us.... It is not serious and acceptable for Adobe not to fix it.
Thank you.

A

Anonymous

Hi Chris, I just wanted to throw my hand in the air and say that I too am a victim to the GCOD (Grey Circle of Death). I have noticed that this has been prevalent for me for almost a year now. I know you are working hard to fix this and for that, you have my gratitude. Here is what I see when I encounter the GCOD:

Memory rises, once it hits its limit it "shields" itself thus leaving me with the GCOD. I have also tried Chrome, Firefox, Internet Explorer 7, 8, 9. It seems to occur when running audio/video streaming for too long. If this helps, great, if not, I wanted to voice my thoughts and situation.

Now I have something else I would like to ask you Chris. Since restarting is a pain for me, is there some way I can manually restart flash so that I can continue with whatever it was that I was doing before the GCOD? If there were a way, would you please inform me/others of how to do it?

Thanks in advance, Ben

Edit: I could not wait so I researched it for a bit. This is a fix for me for now, but it might be of some use or help to others.

What I did when I got the GCOD: For Chrome- I pressed Shift+Escape and ended the flash process (it was at the end of the list.). For Internet Explorer- I ended all iexplore.exe processes and restarted IE. For Firefox and Opera, I did the same but the .exe's for them were Opera.exe (Opera) and plugin-container.exe (FF)

Here is the link for the information of which I learned this temporary Band-Aid fix: http://forum.playdom.com/showthread.php?39805-How-to-Force-Exit-Flash-Player-without-Restarting-your-PC

Message was edited by: Dr4zr3ckn3d

Thanks a lot for your confirmation.

I saw it only in Windows 7 32-bit and 64-bit, in Internet Explorer 9 32-bit.

As I wrote in my previous post, I'll open a new discussion in which I'll describe in detail how to restore the GCOD.

I'll also post a new bug.

BTW thanks a lot for the link with the explanatios about how to stop Flash Player.

I'll just clarify that the method that is mentioned for Internet Explorer is not great, becuase just ending all of the iexplore.exe precesses will indeed close Internet Explorer, but ending just the "leaking" one, as I described in my previous post, will solve the problem by restarting the Flash Player, and in the worst case it'll reopen the tabs, or some of them, that was (were) open.

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Aubreyff

Participating Frequently

I think you can remove the div and then recreate it with javascript. I just wish flash would fire an event that it is about to crash, that way I could do something about it. Also when I do trace, the cpu memory doesn't indicate a memory leak. I posted on this blog, probably about a year ago and nobody has really addressed this problem yet. Sad days for adobe flash.

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Archen1983

Participant

well,memory leak is not only happen when memeory is full. I usually find some object instances keep growing in memeory(using profile tools in flash builder) but not used a lot memory, when i fact the GCODs. And when i solve that problem, like releasing the references of instance make it can be gc, the GCOD also solved.

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Archen1983

Participant

The grey circle of death (GCOD) means your Flashplayer Runtime is crashed.

All your swfs which were running on your machine will halt and display GCOD.

It is often happen in kiosk because kiosk usually using very large Image and swfs. it is highly correlative with memory using, fix memory leaks can reduce GCOD happen significantly.

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Bonyak

Participating Frequently

I can comfirm the white flashing screen. Happens just before the Memory overload. Going back to an older version maybe a problem in it's self Java is plalying a role when the cashe is cleared for both it will stop for awhile. And yes it only occurs after long game play. Now you have the two plugins one for IE and other browsers and some games do not recognize the one for other browsers because they are developed on IE. It must be installed on both browser types to function for these games. Just another push it out the door and fix it later routine from today developers.

C

Charbs09

Adobe Employee

Hello, I am able to reproduce the issue at radioways.com and we will look into this. Thank you all for your reports.

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furius_1991

Participant

at the moment im experiencing the same problem... youtube loads and ill give it maybe 20 seconds and it blocks, the same goes to anything flash on firefox... at the moment im using chrome and it doesnt seem to affect chrome or safari ive reinstalled firefox installed the update disinstalled flash installed the update and still nothing!! please fix the problem or any suggestion on how to fix the problem would be good.

thanxs!

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Bonyak

Participating Frequently

This Problem has not been solved. I have noticed and got warning from Norton 360 that Firefox 5 is having high memory issues and I am not actively running the Flash it also crashed my 2nd life software during online play. While I do not understand all the technical programming behind direct x and flash player. It crashes on facebook applicatons after long play time. Norton warnings come up of high memory usage for firefox in just simple browsing. My system is Win 7 32 bit with a intel q9400 dual quad cpu and GEforce 9800GT. Norton specificaly warns that an entire cpu is being comsumed by Firefox. This did not happen until the lastest update to Flash Player 10. whatever. The Problem as stated by one person is that the Flashplayer is not deleting the trash and is bleeding out is a very good explination of the Problem. I clean up all files after each use and virus scan after each use of Firefox. Norton has been taking a very long time now in file cleanup and it did not do that before the lastest update. Adobe's employee that responded about the bug has been reported is fine but we need a solution. I agree blaming others for your lack of proper configuration of a product publishing it to the public and not checking with quality assurance proceedures in todays programming is a total lack of responsibility on the part of Adobe. This memory bleed over is a serious matter as it is comsuming resources without preoperly handling the trash. Adobe needs to get on this problem without delay.

with respect

MS Tech since 1984

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radioways1

Participating Frequently

TO ALL THE DEVELOPPERS AND PERSONS WHO ARE CONCERNED WITH THIS BUG.

This is not the right place to exchange on this bug.

If you want to really follow this bug, and be sure that Adobe development and debug team read your message :
Please go to :

http://bugs.adobe.com/jira/browse/FP-7298

Don't hesitat to comment and add you personnel tests to give the maximum information to Adobe developpement and debug team.

PS : thousands thanks to Chris Campbell for this precious information.

Best regards.

Georges Bacha

CEO
Radioways

http://www.radioways.com

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