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denised54
New Participant
April 19, 2015
Question

I need help with Adobe Flash Player 17.

  • April 19, 2015
  • 1 reply
  • 1485 views

I have been running Adobe Flash Player 17 on my Windows 7 8GB 64 bit OS while playing Farmville 2 on Facebook and the game ran great.  I downloaded Adobe Flash Player version 17 and now the game runs slow, lags and skips.  I've googled and done all the fixes I can find (uncheck hardware acceleration, made sure I'm running Google Chrome 64 bit, deleted my Flash player folders and cleared my caches and browsing history) nothing has worked.  Some of the fixes say to disable Version 17 and run an older version of Adobe Flash but I only have one version of Flash Player to select in Chrome plugins and version 17 will now allow me to download an older version.  Are there any fixes out there for Adobe Flash Player 17 that actually work??  I'm not a computer genius... I can get by in a crowd but am certainly not an expert when it comes to fixing things with computers.  

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    April 20, 2015

    We haven't really done anything that would impact 3D performance recently, and Farmville 2 is one of the real-world things that we test every release. 

    First things first, re-enable Hardware Acceleration.  Turning off hardware guarantees poor performance on complex 3D games.

    After that, reboot.  If you're still experiencing performance problems, do you see similarly poor performance in IE?

    If not, please open chrome and go to chrome://gpu

    Copy and paste the contents of the screen into a reply here.

    D
    denised54Author
    New Participant
    April 22, 2015

    Graphics Feature Status

    • Canvas: Hardware accelerated

    • Flash: Hardware accelerated

    • Flash Stage3D: Hardware accelerated

    • Flash Stage3D Baseline profile: Hardware accelerated

    • Compositing: Hardware accelerated

    • Multiple Raster Threads: Disabled

    • Rasterization: Software only, hardware acceleration unavailable

    • Threaded Rasterization: Enabled

    • Video Decode: Software only, hardware acceleration unavailable

    • Video Encode: Hardware accelerated

    • WebGL: Hardware accelerated

    Driver Bug Workarounds

    • clear_uniforms_before_first_program_use

    • disable_d3d11

    • exit_on_context_lost

    • scalarize_vec_and_mat_constructor_args

    • texsubimage2d_faster_than_teximage2d

    Problems Detected

    • Accelerated video decode interferes with GPU sandbox on older Intel drivers : 180695 , 298968 , 436968 Disabled Features: accelerated_video_decode

    • GPU rasterization is blacklisted on non-Android : 362779 Disabled Features: gpu_rasterization

    • Some drivers are unable to reset the D3D device in the GPU process sandbox Applied Workarounds: exit_on_context_lost

    • TexSubImage2D() is faster for full uploads on ANGLE Applied Workarounds: texsubimage2d_faster_than_teximage2d

    • Clear uniforms before first program use on all platforms : 124764 , 349137 Applied Workarounds: clear_uniforms_before_first_program_use

    • Always rewrite vec/mat constructors to be consistent : 398694 Applied Workarounds: scalarize_vec_and_mat_constructor_args

    • Old Intel drivers cannot reliably support D3D11 : 363721 Applied Workarounds: disable_d3d11

    • Raster is using a single thread. Disabled Features: multiple_raster_threads

    Version Information

    Data exported 4/21/2015, 6:48:27 AM

    Chrome version Chrome/42.0.2311.90

    Operating system Windows NT 6.1

    Software rendering list version 10.1

    Driver bug list version 7.17

    ANGLE commit id 6df9b37d8e3a

    2D graphics backend Skia

    Command Line Args Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

    Performance Information

    Graphics 4.4

    Gaming 3.5

    Overall 3.5

    Driver Information

    Initialization time 80

    Sandboxed false

    GPU0 VENDOR = 0x8086, DEVICE= 0x2e22

    GPU1 VENDOR = 0x8086, DEVICE= 0x2e23

    Optimus false

    AMD switchable false

    Desktop compositing Aero Glass

    Driver vendor Intel Corporation

    Driver version 8.15.10.2302

    Driver date 2-11-2011

    Pixel shader version 3.0

    Vertex shader version 3.0

    Machine model name

    Machine model version

    GL_VENDOR Google Inc.

    GL_RENDERER ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)

    GL_VERSION OpenGL ES 2.0 (ANGLE 2.1.6df9b37d8e3a)

    GL_EXTENSIONS GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_depth_texture GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source

    Window system binding vendor Google Inc. (adapter LUID: 0000000000009e65)

    Window system binding version 1.4 (ANGLE 2.1.6df9b37d8e3a)

    Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context

    Direct rendering Yes

    Reset notification strategy 0x8252

    GPU process crash count 0

    Diagnostics

    0

    b3DAccelerationEnabled true

    b3DAccelerationExists true

    bAGPEnabled true

    bAGPExistenceValid true

    bAGPExists true

    bCanRenderWindow true

    bDDAccelerationEnabled true

    bDriverBeta false

    bDriverDebug false

    bDriverSigned false

    bDriverSignedValid false

    bNoHardware false

    dwBpp 32

    dwDDIVersion 10

    dwHeight 768

    dwRefreshRate 60

    dwWHQLLevel 0

    dwWidth 1366

    iAdapter 0

    lDriverSize 6549504

    lMiniVddSize 0

    szAGPStatusEnglish Enabled

    szAGPStatusLocalized Enabled

    szChipType Intel(R) 4 Series Express Chipset Family

    szD3DStatusEnglish Enabled

    szD3DStatusLocalized Enabled

    szDACType Internal

    szDDIVersionEnglish 10

    szDDIVersionLocalized 10

    szDDStatusEnglish Enabled

    szDDStatusLocalized Enabled

    szDXVAHDEnglish Supported

    szDXVAModes ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

    szDescription Intel(R) G45/G43 Express Chipset

    szDeviceId 0x2E22

    szDeviceIdentifier {D7B78E66-6D62-11CF-667B-3324A3C2C535}

    szDeviceName
    .\DISPLAY1

    szDisplayMemoryEnglish 1695 MB

    szDisplayMemoryLocalized 1695 MB

    szDisplayModeEnglish 1366 x 768 (32 bit) (60Hz)

    szDisplayModeLocalized 1366 x 768 (32 bit) (60Hz)

    szDriverAssemblyVersion 8.15.10.2302

    szDriverAttributes Final Retail

    szDriverDateEnglish 2/11/2011 19:16:38

    szDriverDateLocalized 2/11/2011 7:16:38 PM

    szDriverLanguageEnglish English

    szDriverLanguageLocalized English

    szDriverModelEnglish WDDM 1.1

    szDriverModelLocalized WDDM 1.1

    szDriverName igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

    szDriverNodeStrongName oem34.inf:Intel.Mfg.NTamd64:iEGL0:8.15.10.2302:pci\ven_8086&dev_2e22

    szDriverSignDate

    szDriverVersion 8.15.0010.2302

    szKeyDeviceID Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_04391028&REV_03

    szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video\{41DADFAD-1823-4A0A-9ED3-482DDCE2 EFCE}\0000

    szManufacturer Intel Corporation

    szMiniVdd n/a

    szMiniVddDateEnglish n/a

    szMiniVddDateLocalized n/a

    szMonitorMaxRes

    szMonitorName Dell IN1910N(Analog)

    szNotesEnglish No problems found.

    szNotesLocalized No problems found.

    szOverlayEnglish Supported

    szRankOfInstalledDriver 00E62001

    szRegHelpText

    szRevision

    szRevisionId 0x0003

    szSubSysId 0x04391028

    szTestResultD3D7English Not run

    szTestResultD3D7Localized Not run

    szTestResultD3D8English Not run

    szTestResultD3D8Localized Not run

    szTestResultD3D9English Not run

    szTestResultD3D9Localized Not run

    szTestResultDDEnglish Not run

    szTestResultDDLocalized Not run

    szVdd n/a

    szVendorId 0x8086

    Log Messages

    • GpuProcessHostUIShim : The GPU process exited normally. Everything is okay.

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    April 24, 2015

    Were these GPU features disabled when I updated my Adobe Flash Player from version 16 to version 17? My Dell Windows 7 Home 8 GB desktop was running great with Adobe Flash Player 16. There is no way that I can go back to Adobe Flash Player version 16?


    They're disabled by Chrome and therefore not available to us.

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