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E
edp01
Participating Frequently
July 26, 2012
Question

Impossible to install Flash Player for IE (impossible registering active X).

  • July 26, 2012
  • 1 reply
  • 14841 views

Hello,

is 2 days I try to install in a PC Flash Player for IE 9 (Windows 7 64 BIT).

I try all but the installation fail when the installation try to register the ocx!

I try to register the ocx also manually (with regsvr32 from prompt) but I have always the error 8002801C that you can see below (I paste the log of installation, you can see the problem).

LOG OF INSTALLATION:

=O====== M/11.3.300.268 2012-07-26+17-55-43.403 ========

0000 00000010 "C:\Users\TEST.DOMAIN\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00000011 1

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0007 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx

0008 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.exe

0009 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.dll

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0012 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

0013 00001032 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 8002801C

0014 00000018

0015 00001032 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 8002801C

=X====== M/11.3.300.268 2012-07-26+17-55-48.145 ========

Please note that installation in Firefox work fine (because the installation dont try to register ocx, I think) and Flash Palyer in Firefox work fine also.

I have control all the permission but I see other user have my problem.

This is crazy, as had say another user!!!!

Please can you help me?

This topic has been closed for replies.

1 reply

E
edp01Author
Participating Frequently
July 26, 2012

Only to add the also the log in C:\Windows\System32\Macromed\Flash:

=O====== M/11.3.300.268 2012-07-26+17-55-45.010 ========
0000 00000010 "C:\Users\TEST.DOMAIN\AppData\Local\Temp\{15970436-98C0-452B-9DBD-16DA68A9BD19}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 8002801C
0011 00000018
0012 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 8002801C
=X====== M/11.3.300.268 2012-07-26+17-55-46.326 ========

I hope somebody can help me.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
July 26, 2012

I'm assuming that you've tried to do a clean install, so I think the next step would be to try and fix your file/folder/registry permissions.  Can you try the steps outlined in this FAQ and let me know how it goes?

How do I fix Windows permission problems with Flash Player?

Thanks,

Chris

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
August 30, 2012

Hello,

please, nobody have one idea to fix this problem?

Is incredible.


When you tried to register by hand, was the command prompt elevated to admin?

It would be interesting to try these steps when registering:

  1. Make sure that you are logged into the computer as local Administrator, or are part of the local Administrator group.
  2. To identify which registry key is causing the problem use Regmon (a freeware tool published by SysInternals). Use Regmon to capture all registry access when regsvr32 is run. If an ‘OpenKey’ request fails with ‘Access Denied’ (which is listed by Regmon as ‘ACCDENIED’) then run regedt32 and check the permissions on that registry key. If necessary change the permissions on the key to grant local Administrators ‘Full Control’.
  3. Finally, try registering the COM object again.
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