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A
Anonymous
May 18, 2012
Question

Is there a Flash ActiveX registry cleaner?

  • May 18, 2012
  • 2 replies
  • 35270 views

Recently it has come to our attention that one of the version 10 Flash Player ActiveX releases caused registry problems that prevented successful upgrades even after the deployment has shown a successful installation via SCCM. The bad version caused a series of registry artifacts, and bad entries in Add/Remove Programs (as many as 8 bad entries from previous upgrades). This is now causing some complaints among users, and investigation has revealed an alarming number of computers with broken Flash Player ActiveX installations.

The error we see on these computers is "Error 2753. The File 'InstallAX.exe' is not marked for installation."

Removing the registry entries by product GUID works, however there seems to be sporadic GUIDs, and missing even one of them will fail to solve the problem. Research based on this error has shown very spotty resolutions.

Is there a known-good script or program out there to fix this problem?

Thank you!

This topic has been closed for replies.

2 replies

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
May 19, 2012

Does it help if you run themost recent stand alone uninstaller first?

Chris

A
Anonymous
May 21, 2012

Thanks for the response Chris.

We have tried using the uninstaller and it reports a successful uninstall but all of the old versions are listed in the registry and is still unable to install a Flash ActiveX.package.

Only after deleting all reg entries with the Flash ActiveX GUIDs in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ are we able to install a Flash ActixeX package.

I would like to avoid trying to use a search and destroy script by keyword in the registries on this many machines. Frankly I have never written anything that complex for the registry and would like to avoid it altogether.

If there is an existing script that is known to be safe for this function, I'd love to see it.

Thanks

R
RussR123
Known Participant
July 15, 2015

Hi russr123,

As indicated in reply to your post in a separate thread, I'm reviewing this with the installer engineer.

--

Maria


this is a failed MSI install log

this is AFTER running the flash uninstaller AND wmic product where "name like 'Adobe Flash Player%%ActiveX'" uninstall /nointeractive

log file ===>>  http://textuploader.com/ashep

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