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vectordr
Participating Frequently
August 3, 2015
Question

Permission issues during install of flashplayer

  • August 3, 2015
  • 1 reply
  • 1331 views

How do I get permission issues satisfied during install of flashplayer on Windows 7?

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1 reply

eswar6771017
Adobe Employee
Adobe Employee
August 3, 2015

Hi vectordr,

To further investigate this issue, can you please provide us the following files

  • A screenshot of the installer dialog with the error (see How to post a screenshot in the forum)
  • Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
  • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
  • Rename the new file to ADM.trace
  • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
  • Run the online installer (from https://get.adobe.com/flashplayer )again until the error is returned.
  • Two files, Adobe_ADM.log and Adobe_GDE.log will be generated at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • Upload the files using the How to share a document instructions
  • Post URL to the uploaded log files

Thanks,

Eswar.

vectordr
vectordrAuthor
Participating Frequently
August 3, 2015