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vectordr
Participating Frequently
August 3, 2015
Question

Permission issues during install of flashplayer

  • August 3, 2015
  • 1 reply
  • 1331 views

How do I get permission issues satisfied during install of flashplayer on Windows 7?

This topic has been closed for replies.

1 reply

eswar6771017
Adobe Employee
Adobe Employee
August 3, 2015

Hi vectordr,

To further investigate this issue, can you please provide us the following files

  • A screenshot of the installer dialog with the error (see How to post a screenshot in the forum)
  • Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
  • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
  • Rename the new file to ADM.trace
  • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
  • Run the online installer (from https://get.adobe.com/flashplayer )again until the error is returned.
  • Two files, Adobe_ADM.log and Adobe_GDE.log will be generated at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • Upload the files using the How to share a document instructions
  • Post URL to the uploaded log files

Thanks,

Eswar.

vectordr
vectordrAuthor
Participating Frequently
August 3, 2015

Thank you for the reply Eswar. What is the ADM.trace file created for?

vectordr
vectordrAuthor
Participating Frequently
August 4, 2015

Hi vectordr,

Thankyou for posting the screenshot.

ADM.trace will enable verbose logging, which will help in getting more detailed logs. It will be very helpful in finding the cause of problem.

If you have time, can you please follow the remaining steps mentioned in previous post and provide us Adobe_ADM.log and Adobe_GDE.log.

Thanks,

Eswar.


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