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vectordr
Participating Frequently
August 3, 2015
Question

Permission issues during install of flashplayer

  • August 3, 2015
  • 1 reply
  • 1331 views

How do I get permission issues satisfied during install of flashplayer on Windows 7?

This topic has been closed for replies.

1 reply

eswar6771017
Adobe Employee
Adobe Employee
August 3, 2015

Hi vectordr,

To further investigate this issue, can you please provide us the following files

  • A screenshot of the installer dialog with the error (see How to post a screenshot in the forum)
  • Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
  • To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
  • Rename the new file to ADM.trace
  • Note: make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions - Windows Help
  • Run the online installer (from https://get.adobe.com/flashplayer )again until the error is returned.
  • Two files, Adobe_ADM.log and Adobe_GDE.log will be generated at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • Upload the files using the How to share a document instructions
  • Post URL to the uploaded log files

Thanks,

Eswar.

vectordr
vectordrAuthor
Participating Frequently
August 3, 2015

Thank you for the reply Eswar. What is the ADM.trace file created for?

_maria_
Community Manager
Community Manager
August 7, 2015

Yes. They are from same pc. I don’t recall Admin permission asking for id, just password.

Thank you,

John


Can you try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems section'.

If you are not an Admin user, please do the following:

  1. Right-click on the file name and select 'Run as Administrator'
  2. A User Account Control window will display, enter the password for the Admin user
  3. If the Admin password is correct, the installer dialog window will display.  Proceed with installation.

If installation fails, please post a screenshot of the installer dialog with the error and upload new FlashInstall.log files.

How to post a screenshot in the forum

How to share a document


Thank you.

--

Maria