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hozzie1
hozzie1
Participant
May 6, 2014
Question

"An error occurred, please try again later". Youtube with IE

  • May 6, 2014
  • 1 reply
  • 6097 views

We are experiencing the above problem with one of our clients using IE10 or IE11 to access YouTube.

All machines have the exact same hardware & software build.  The original fix was to use the HTML5 Player for YouTube, but this is no longer working and YouTube defaults to Flash Player.

The current fix is to use Firefox with HTML5 player, but we'd really like to get this resolved for IE.  If the Flash Plugin is disabled it will default to HTML5, but users then have problems accessing other sites like BBC iPlayer.


We've changed all sorts of settings, but still experience the same problem.  Has anyone else encountered this problem and been able to resolve the issue?

The following changes have been made:

>  Uninstalled flash with clean-up tool

>  Installed latest Flash version 13.0.0.182

>  Installed latest graphic card drivers

>  New user and new profile (with no group policies applied)

>  Disabled hardware acceleration IE Flash settings

>  Used software rendering instead of GPU rendering

>  Active X filtering is disabled

>  Tracking is switched off

>  Accepted all 3rd party cookies

No other issues with Internet, so the issue is linked to Flash on IE accessing YouTube.

Any help would be appreciated.

This topic has been closed for replies.

1 reply

hozzie1
hozzie1Author
Participant
May 8, 2014

Debug info:

 

cl=66434591&ts=1399490541&cos=Windows&videoFps=0&debug%5Fdate=Thu%20May%208%2010%3A26%3A12%20GMT%2B0100%202014&cver=as3&cbr=IE&cpn=xk5lkeZvne7UHWDR&referrer=https%253A%252F%252Fwww%2Eyoutube%2Ecom%252Fwatch%253Fv%253D0d1zpt6k5OI%2526list%253DPL%2DDfNcB3lim9IZmUXEjE1Ov0Ir1NDa3Yr&plid=AAT44BAIDGPKWRA%5F&feature=autoplay&fexp=901803%2C933110%2C910207%2C901065%2C922920%2C945504%2C937417%2C913434%2C936923%2C945044&cr=GB&ldpj=%2D14&stageFps=24&tpmt=0&cbrver=7%2E0&droppedFrames=0&w=611&cfps=0&screenw=1920&list=PL%2DDfNcB3lim9IZmUXEjE1Ov0Ir1NDa3Yr&screenh=1080&hl=en%2DGB&pixel%5Fratio=1&playerw=800&ptk=TheStation%252Buser&allowed=1%5F2%2C1%5F2%5F1%2C1%5F1%2C1%5F3%2C2%5F2%5F1%2C2%5F2%2C2%5F1%2C2%5F3&scoville=1&pd=0&lact=8279&playerh=488&ei=jE1rU%5FLbB7OBiAbx%2DoCYDQ&afmt=140&list%5Findex=4&mos=0&vis=0&volume=100&sdetail=rv%253A0d1zpt6k5OI&csipt=watch%2Cwatch7ad&fmt=135&sendtmp=1&tsphab=0&hasstoryboard=1&sourceid=yw&tspne=0&tspfdt=undefined&next%5Fid=lK1vPu6U2B0&c=WEB&vq=auto&el=detailpage&debug%5FvideoId=lK1vPu6U2B0&debug%5FsourceData=&h=458&cosver=6%2E1&debug%5FplaybackQuality=large&idpj=%2D1&debug%5FflashVersion=WIN%2013%2C0%2C0%2C206&delay=4

     

cl=66434591&ts=1399490541&screenh=1080&cr=GB&feature=autoplay&pixel%5Fratio=1&plid=AAT44BB7ODN7%5FpQR&slots=sst%7E0%3Bsidx%7E0%3Bat%7E2%5F2&playerw=800&playerh=488&mt=0&cfps=0&scoville=1&len=138&pd=0&lact=8899&mos=0&ptk=TheStation%252Buser&afmt=140&ad%5Fstl=0%2E843&list%5Findex=5&sendtmp=1&ei=k01rU8eYKYe8iAackoGoBQ&cid=12045&ad%5Fv=lrtYUMmfl74&fmt=135&sourceid=yw&skip=1&vq=auto&vis=0&cbrver=7%2E0&ad%5Flen=18%2E521&cosver=6%2E1&droppedFrames=0&csipt=watch%2Cwatch7ad&hasstoryboard=1&tspne=0&audiofactor=0%2E6981519984266853&ad%5Fsys=AdSense&next%5Fid=krQHQvtIr6w&tsphab=0&ad%5Fid=35290974175&idpj=%2D5&tspfdt=undefined&w=611&el=detailpage&debug%5FvideoId=krQHQvtIr6w&ad%5Fflags=0&art=1%2E401&debug%5FplaybackQuality=large&sst=0&referrer=https%253A%252F%252Fwww%2Eyoutube%2Ecom%252Fwatch%253Fv%253DlK1vPu6U2B0%2526list%253DPL%2DDfNcB3lim9IZmUXEjE1Ov0Ir1NDa3Yr%2526index%253D4&debug%5FflashVersion=WIN%2013%2C0%2C0%2C206&debug%5FsourceData=&debug%5Fdate=Thu%20May%208%2010%3A26%3A21%20GMT%2B0100%202014&allowed=1%5F2%2C1%5F2%5F1%2C1%5F1%2C1%5F3%2C2%5F2%5F1%2C2%5F2%2C2%5F1%2C2%5F3&cpn=qCvbIm9OPWuybwZ6&ldpj=%2D14&videoFps=0&volume=100&fexp=901803%2C933110%2C910207%2C901065%2C922920%2C945504%2C937417%2C913434%2C936923%2C945044&stageFps=24&cver=as3&asat=video&ad%5Fevent=4&c=WEB&cbr=IE&sidx=0&list=PL%2DDfNcB3lim9IZmUXEjE1Ov0Ir1NDa3Yr&tpmt=0&h=458&hl=en%2DGB&at=2%5F2&cos=Windows&screenw=1920&sdetail=rv%253AlK1vPu6U2B0&delay=4

   

cl=66434591&ts=1399490541&screenw=1920&screenh=1080&pixel%5Fratio=1&playerw=800&playerh=488&scoville=1&pd=19%2E279&mos=0&erc=6&afmt=140&ptk=youtube%5Fnone&lact=3037&ei=3k5rU4idHc2Yigar14GACQ&idpj=%2D1&fmt=136&cr=GB&csipt=watch%2Cwatch7&droppedFrames=0&vis=0&w=800&md=1&rmkt=1&hasstoryboard=1&cbrver=7%2E0&sendtmp=1&next%5Fid=VP7k1QkkhZk&tsphab=0&tspne=0&tspfdt=undefined&el=detailpage&hl=en%2DGB&vq=auto&debug%5FsourceData=&cosver=6%2E1&debug%5FplaybackQuality=hd720&volume=100&debug%5FflashVersion=WIN%2013%2C0%2C0%2C206&debug%5Fdate=Thu%20May%208%2010%3A32%3A06%20GMT%2B0100%202014&cver=as3&plid=AAT44CQyk00qR9o5&cpn=%2D0CZrxHy46gD77kV&debug%5FvideoId=VP7k1QkkhZk&videoFps=0&stageFps=24&c=WEB&fexp=901803%2C933110%2C910207%2C901065%2C937417%2C913434%2C936923%2C945044&debug%5Ferror=%5BErrorEvent%20type%3D%22error%22%20bubbles%3Dfalse%20cancelable%3Dfalse%20eventPhase%3D2%20text%3D%22com%2Egoogle%2Eyoutube%2Eevent%3A%3AFallbackEvent%2EFALLBACK%22%5D&ldpj=0&cbr=IE&h=450&tpmt=1&cos=Windows&cfps=0

 

D
duchess110
Participating Frequently
May 8, 2014

A few weeks ago I was getting the same problem after updating to flash 13.0.0.182 you tube showed the same message and on another site is visit HTML5 would not get recognised.

Also found that my windows media player would not work.

So my son a Computer Engineer  had a look and he said that the update had corrupted my drivers.

So uninstalled my Nvidia drivers and reinstalled.

That fixed the problem for me.

Hope this helps in some way.


hozzie1
hozzie1Author
Participant
June 24, 2014

Problem was resolved by connecting headphones to the machines.

Updated latest audio driver on machines and now works without headphones.

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