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giselahausmann
Participant
July 16, 2015
Answered

"you require permission from TrustedInstaller to make changes to this file".

  • July 16, 2015
  • 1 reply
  • 7172 views

I am trying to make a clean new install of adobe flashplayer. I have downloaded the uninstaller, run it, then went into C - Windows - System 32 - and wanted to deleted any remaining files - but I can't. It says "you require permission from TrustedInstaller to make changes to this file". This is my computer. Nobody else works on it

This topic has been closed for replies.
Correct answer jeromiec83223024

show a little dignity instead of being a broken record.


The screenshots you posted are the version of Flash Player that Microsoft bundled with Windows 10.  Microsoft controls those folders.  We can't write or delete in those locations.  This is an intentional design choice on Microsoft's part.

 

The only way that you can remove those files is to run the appropriate update.  Microsoft will eventually make this patch mandatory, but right now, it's optional and can be manually applied.

 

Microsoft Update for Removal of Flash Player for IE and Edge on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

 

Again, there's no dodge here.   This is Microsoft's distribution of Flash Player, and they've locked the permissions down so that they're the only ones that can modify those locations on the filesystem.  There's no clever workaround to offer. 

1 reply

giselahausmann
Participant
July 16, 2015

Thank you all. I have waited 2 1/2 hours for any kind of reply. Nada....

Thus, I have deleted the more detailed descriptions and am heading to  the local computer geek.

Sadly, my world has move a lot quicker, than it does in this forum. I don't even want to bother anybody. I am trying to be considerate! Have a wonderful day!

jeromiec83223024
Community Manager
Community Manager
January 21, 2021

Adobe does not offer technical support for products that it gives away for free, like Flash Player.  These user-to-user forums are provided as a courtesy, and the folks that actually work on the product team are here on voluntary basis, in our spare time. 

 

Flash Player was discontinued a couple weeks ago. 

 

See the original announcement from 2017, below: 

https://theblog.adobe.com/adobe-flash-update/

 

We strongly recommend that you uninstall at this point and find other content that doesn't require Flash Player.  Future updates to all of the major browsers will drop support for browser plug-ins across the board (Safari and Chrome already have), so regardless of whether or not you have Flash Player installed, future browser updates are going to render it useless.  It's time to move on.

 

For convenience, I've linked the uninstallers here: 

 

Uninstall Flash Player - Windows:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

Uninstall Flash Player - Mac:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

 

Microsoft Update for Removal of the ActiveX Flash Player on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

jeromiec83223024
Community Manager
Community Manager
January 25, 2021

I still didn't get any help from suport.

Can nobody tell me where to go with this issue? I have have an email stating the topic is still open, but there is no way to mail.
I keep going in circles and circles.

Also this thread is being ignored until now


Like Maria said, if you're attempting to remove the ActiveX Flash Player on Windows 8 and higher, that version is distributed directly by Microsoft.  We don't have the ability to modify those locations, which is why we don't produce installers or uninstallers for those locations.

 

I'm surprised that you were able to rename the folder.  You should have been limited by the same permission restrictions that you're encountering when you attempt to delete it.  If you set a system restore point before you started modifying system files, you could revert to that point.  That's probably the easiest path, but since it's typically disabled by default, unless you went through the work of doing this in advance, it's not going to help (but worth knowing about for future reference). 

 

https://www.windowscentral.com/how-use-system-restore-windows-10

 

Regardless, if we're understanding correctly and that's what happened, you're basically stuck trying to coax Windows into restoring those folders back to an expected state so that you can remove them with the appropriate patch.  I *am* a little concerned that we're not communicating clearly, and this would be a great place to include some screenshots and/or more specifics on the files and folders we're talking about.

 

You can try running the Windows System File Checker from an elevated command prompt:

https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088

 https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

 

If you're lucky, it will fix it.

 

If not, what I've found is that removing the last Flash Player update applied by Windows Update, rebooting, and then reinstalling the update via Windows Update (since you're not trying to get back to a working Flash Player, you might be able to skip that step -- you should just be reverted to an older Flash Player at this point) might get you to a place where you can apply the Flash Player Removal patch from Microsoft successfully. 

 

https://www.bleepingcomputer.com/news/microsoft/how-to-uninstall-windows-10-updates-manually/

 

There is a theoretically non-destructive "refresh the operating system" option, but you'd be wise to make sure you had appropriate, working backups first.

 

https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84a7-69e4-c2c1fbceb8dd

 

If that doesn't help, you're probably going to have to open a support case with Microsoft.  They distribute the ActiveX Flash Player that's built into Windows 10, and are the only ones with control over the relevant installation directories.