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giselahausmann
giselahausmann
Participant
July 16, 2015
Answered

"you require permission from TrustedInstaller to make changes to this file".

  • July 16, 2015
  • 1 reply
  • 7175 views

I am trying to make a clean new install of adobe flashplayer. I have downloaded the uninstaller, run it, then went into C - Windows - System 32 - and wanted to deleted any remaining files - but I can't. It says "you require permission from TrustedInstaller to make changes to this file". This is my computer. Nobody else works on it

This topic has been closed for replies.
Correct answer jeromiec83223024

show a little dignity instead of being a broken record.


The screenshots you posted are the version of Flash Player that Microsoft bundled with Windows 10.  Microsoft controls those folders.  We can't write or delete in those locations.  This is an intentional design choice on Microsoft's part.

 

The only way that you can remove those files is to run the appropriate update.  Microsoft will eventually make this patch mandatory, but right now, it's optional and can be manually applied.

 

Microsoft Update for Removal of Flash Player for IE and Edge on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

 

Again, there's no dodge here.   This is Microsoft's distribution of Flash Player, and they've locked the permissions down so that they're the only ones that can modify those locations on the filesystem.  There's no clever workaround to offer. 

1 reply

giselahausmann
giselahausmannAuthor
Participant
July 16, 2015

Thank you all. I have waited 2 1/2 hours for any kind of reply. Nada....

Thus, I have deleted the more detailed descriptions and am heading to  the local computer geek.

Sadly, my world has move a lot quicker, than it does in this forum. I don't even want to bother anybody. I am trying to be considerate! Have a wonderful day!

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
January 21, 2021

Adobe does not offer technical support for products that it gives away for free, like Flash Player.  These user-to-user forums are provided as a courtesy, and the folks that actually work on the product team are here on voluntary basis, in our spare time. 

 

Flash Player was discontinued a couple weeks ago. 

 

See the original announcement from 2017, below: 

https://theblog.adobe.com/adobe-flash-update/

 

We strongly recommend that you uninstall at this point and find other content that doesn't require Flash Player.  Future updates to all of the major browsers will drop support for browser plug-ins across the board (Safari and Chrome already have), so regardless of whether or not you have Flash Player installed, future browser updates are going to render it useless.  It's time to move on.

 

For convenience, I've linked the uninstallers here: 

 

Uninstall Flash Player - Windows:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

 

Uninstall Flash Player - Mac:
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

 

Microsoft Update for Removal of the ActiveX Flash Player on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

_maria_
Community Manager
_maria_Community Manager
Community Manager
January 26, 2021

Also...

when i do a search at the adobe site for "uninstall flash player windows 10" than the result is this exact same page, what now you say is not for windows 10.

it also includes some other results what are not what i am looking for.


On this page is howere a link to another pages for enabling/disabling flashplayer (text is :  Please visit the Flash Player Help page for instructions on enabling (or disabling) Flash Player in various browsers.)

But on that page i do not find any help in removing flashplayer.

Maybe when i fallow those links it will retuns something helpful, but seems like a strech for me.

Especially when i get the link to the above menitoned page from people in the community, i got it in the chat and i got it in several emails.

 

So pardon me for thinking that here are the steps i have to take. and for fallowing these steps.

Maybe somewhere someone did post a good link, but i think now, because i did end up at the same page over and over again.

Than what went wrong???


I am really starting to doubt myself now, so i opened an email to check it and it was like i just typed down.

I can open the chat with the agent and see what got posted and i am pretty sure it will be the same page.

There was no indication that i was on windows 8, nor ever someone asked for it.

 

I am sorry, but this is why i keep posting. I really got the idea that some people (not you, not Jeromiec83223024) but some people didn't read my text, what i carefully wrote down. My english might not be perfect, but i know very well how to express myself and i took time to carefully write it down what the issue was.
And the i get the same answer over and over again. Also the link to the same page over and over again.

I am not even going to mention how rude one chat agent was, because i know that most people try their best and probably get tired or reading a lot of complaints.

So all that is okay with me. But why do i  keep getting links to this help page if it doesn't apply to me?

And why can't i find a help page for windows 10?

 

Seriously i don't get it.


I'm going to include replies to your 3 most recent posts in this reply

 

"So all that is okay with me. But why do i keep getting links to this help page if it doesn't apply to me?"

 

I don't work on the team handling search in the adobe.com site.  Usually search engines take all words in a search and return anything those words in it.  If you're searching for 'Flash Player uninstaller windows 10' without quotes it's most like going to return everything that contains those terms, which appears to be what's happening.

 

 

"And why can't i find a help page for windows 10?"

Because one doesn't exist.  As stated many times, Flash Player ActiveX is embedded in IE/Edge on Windows 8 and above, which includes Windows 10, and is managed by Microsoft, not Adobe.

 

 

""Adobe's uninstaller will NOT, and have never, remove the browser-embedded Flash Player files - those are owned by the browser."

browser-embedded is what flash player is all about."


Browser-embedded means the browser vendor includes Flash Player in the browser and managed by the browser vendor.  (e.g. Google Chrome and Micrsoft IE/Edge on Windows 8 and above).  It doesn't refer to the Flash Player manually installed by the end-user.  This has been the terminology used consistently on these forums since both Google and Microsoft started including (embedding) Flash Player in their respective browers.

 

The Flash Player ActiveX files C:/Windows/System32/Macromed/Flash and C:/Windows/SysWOW64/Macromed/Flash that do not have a version number in the file name are the Flash Player files embedded in IE/Edge by Microsoft.  On my 64-bit Windows 10 (screenshot attached) there are a total of 10 files that are part of the IE/Edge embedded Flash Player ActiveX Control and owned by Microsoft, not Adobe.  The file permissions on these files are locked so the end-user cannot delete them.

 

In addition to these files there are also 2 files for the Flash Player Settings Manager (Control Panel > Flash Player Settings) that are also owned by Microsoft as they are part of the embedded Flash Player ActiveX Control.  These are FlashPlayerApp.exe and FlashPlayerCPLApp.cpl saved in C:\Windows\SysWOW64.

 

This is a total of 12 files that are managed by Microsoft on Windows 8 and above, that are not removed using Adobe's uninstaller.

 

 

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