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giselahausmann
Participant
July 16, 2015
Answered

"you require permission from TrustedInstaller to make changes to this file".

  • July 16, 2015
  • 1 reply
  • 7199 views

I am trying to make a clean new install of adobe flashplayer. I have downloaded the uninstaller, run it, then went into C - Windows - System 32 - and wanted to deleted any remaining files - but I can't. It says "you require permission from TrustedInstaller to make changes to this file". This is my computer. Nobody else works on it

This topic has been closed for replies.
Correct answer jeromiec83223024

show a little dignity instead of being a broken record.


The screenshots you posted are the version of Flash Player that Microsoft bundled with Windows 10.  Microsoft controls those folders.  We can't write or delete in those locations.  This is an intentional design choice on Microsoft's part.

 

The only way that you can remove those files is to run the appropriate update.  Microsoft will eventually make this patch mandatory, but right now, it's optional and can be manually applied.

 

Microsoft Update for Removal of Flash Player for IE and Edge on Windows 8 and higher

https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player 

 

Again, there's no dodge here.   This is Microsoft's distribution of Flash Player, and they've locked the permissions down so that they're the only ones that can modify those locations on the filesystem.  There's no clever workaround to offer. 

1 reply

giselahausmann
Participant
July 16, 2015

Thank you all. I have waited 2 1/2 hours for any kind of reply. Nada....

Thus, I have deleted the more detailed descriptions and am heading to  the local computer geek.

Sadly, my world has move a lot quicker, than it does in this forum. I don't even want to bother anybody. I am trying to be considerate! Have a wonderful day!

January 21, 2021

i got the same issue

_maria_
Community Manager
Community Manager
January 21, 2021

This error is because you're attempting to delete the Flash Player files for the IE/Edge embedded Flash Player.  As of Windows 8.x Microsoft embeds Flash Player in IE/Edge and those files are locked by Microsoft, which is why you're getting this error attempting to delete them.

 

Microsoft has released an update, https://support.microsoft.com/en-us/help/4577586/update-for-removal-of-adobe-flash-player, to remove the IE/Edge embedded Flash Player ActiveX Control.  If you encounter issues running this upate, please contact Microsoft for assistance.