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A
Anonymous
December 19, 2010
Question

SLOW DOWNLOAD!!!

  • December 19, 2010
  • 7 replies
  • 14826 views

This is rediculous! This has happened several times in the past at different locations (not just at my house), but the adobe flash download is sooooo slow!

Currently im at 1%, been at that for 20 minutes, and downloading at 2.6kb/s what the hell is going on here! Why does this keep happening!

Anyone else experience similar issues? Its just completley rediculous!

    This topic has been closed for replies.

    7 replies

    C
    carlb60
    New Participant
    July 8, 2011

    Here is a transcript from actual contact to Adobe customer service

    Chat InformationThank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.

    Chat InformationYou are now chatting with 'Sandhya '

    Sandhya : Hello. Welcome to Adobe Technical Support.

    Sandhya : Hi Carl.

    Carl Brady: Hi: Why is my download so terribly slow

    Sandhya : As I understand that you wanted to know why  your trial download is very slow. Am I correct?

    Carl Brady: yes

    Sandhya : Thank  you for confirming the issue.

    Sandhya : I will be glad to help you.

    Carl Brady: then help

    Sandhya : The download speed depends on your internet connection.

    Carl Brady: Quit the bull shit. My internet connection is broadband and my local network is 100meg

    Carl Brady: This is a common problem all over the internet. Do you have any idea how to fix it?

    Sandhya : I am sorry about that.

    Carl Brady: What is wrong with Adobe downloads and how do I fix it?

    Sandhya : This may happen because because of the server problem.

    Sandhya : I would suggest you to wait for the download to complete.

    Carl Brady: What is the server problem?

    Sandhya : Please don't cancel the download.

    Carl Brady: 14 hours @ 24 k? What's that about

    Sandhya : I  am sorry.

    A
    authoriseduser
    Participating Frequently
    July 8, 2011

    Okay, I was getting a client's brand-new netbook up to speed last night and - once again - could not get Adobe Flash to download.  I gave it to her without flash on it (it came with Reader from the factory).

    Adobe actually had a guy from Akamai in Boston call me about a month or so ago.  He was looking into it (the server in the UK is run by Akamai).  He said there were two servers in the UK (two "regions"), and he had me do various things while I was on the phone with him (ping tests, etc), and he concluded it was a server problem.  But it's not fixed.  These guys at Adobe (not Akamai) are idiots - they KNOW they have a problem - they just don't care.

    C
    carlb60
    New Participant
    July 8, 2011

    Thanx for the info. I am in US - Nebraska, but I will post the info for the

    Akami guy. I am still connected and downloading. I am trying to download a

    trial version of Adobe Photoshop CS5, but have had this problem before with

    Acrobat and Flash - Acrobat is another can of worms with two hours of

    updates after downloading the latest version. It does not matter if you

    have license or not, you can't get the latest version. This was back in

    April - may be fixed by now.

    G
    good_star6832
    Participating Frequently
    March 31, 2011

    ANOTHER UK INSTALLER !!!

    Yellow warning box started to appear regurarily " Adobe Flash Reqs permission to open etc" never normally happens !! When clicked to allow....it just reappears and won't go away !!!

    This happened so often i decided to uninstall 10.2.153.1 and reinstall from Adobe site.

    Mega mega slow download.....tried 5 times.....carried out istructions help FAQ's

    No different .....but now the "click to activate download" will not appear at the top of the page for me to activate the download at all !!

    Just tried again, the download manager appeared......very very slow download........waited for download to complete......the green download bars show show 100% downloaded........download manager continues to state Down;oad Progress 100% ....installing application......30 mins later the download manager box still showing "installing application"

    What can I do ???

    G
    good_star6832
    Participating Frequently
    March 31, 2011

    Very very strange,,,,,,went to the wedsite that i view some video clips.....logged into site.....Java Runtime requested to run (That never happens normally).......granted.....clicked to activate a video clip.....request for Flash Player to install appears.......Flash Player Installs and clip plays !!!!!!!!

    Go to Programs....Flash Player 10.2 installed but does NOT show the size of the download...the size box is blank !!

    This all happened even tho the Flash Player Downoader box still seemed "locked" with the 2 green dowloading bars at 100% but a statement that it was still installing.

    Most confusing...but all seems to work now !!

    Any ideas what happened???

    A
    authoriseduser
    Participating Frequently
    May 2, 2011

    I don't know if this is an Adobe problem or not, but has anybody actually reported it to Adobe?  (As suggested in http://forums.adobe.com/message/3485187#3485187)

    This problem seems not to occur anywhere else than in the UK, so maybe the first step would be to ask the local Adobe office in the UK?

    I have downloaded Flash Player hundreds of times here in Japan (from the same Adobe / Akamai servers in the US), and it has never taken longer than 1 second to complete the download.  (Using the download site posted earlier in http://forums.adobe.com/message/3351228#3351228)


    Okay, I have just called it in to Adobe UK, on Monday, 2 May 2011 at 11:20 a.m.   By the time you get through all the switchboard options, you get a person in Adober Personal Customer Service, i.e. they deal with the retail public.  The best the woman said she could do was either "escalate" it to her supervisor, or she could transfer me to Business Support.  I didn't want to go through another round with someone given that the Business Support no doubt had to do with installation to businesses, and this needs to be dealt with by whoever is in charge of the servers in the UK.  In any event, they have my full contact information including email and telephone number, and I told them I repaired computers for a living.  Oh, and I gave her the URL of this thread.  Maybe the supervisor will read this post.  So we will see how it goes.

    B
    Benj444
    New Participant
    March 29, 2011

    first thing that came to my mind is spyware try running a scan on your hard disks..spyware/virus can use up all your bandwidth in e.g.:connecting it to a botnet

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    March 28, 2011

    Have you tried tracert at the several locations and cross checked the routes that your communications are taking to get to Adobe to see if there are common nodes other than Adobe?

    A
    authoriseduser
    Participating Frequently
    March 28, 2011

    This problem has been around so long that I am quite sure it is an Adobe

    problem.  Nothing wrong with your anti-virus, or ISP (I also use

    British Telecom).  It's an Adobe problem.  Just wonder when they are

    going to fix it.  Don't hold your breath.

    D
    DISRETSWEF
    Participating Frequently
    March 28, 2011

    I'm having the same problem in the UK. XP Pro, Avira AntiVir personal, BT internet connection at 4.6 MB/sec. It goes to about 200 kB every time you start a download and then virtually stops. I've disabled the anti virus programme as far as it can be and still no better.

    What is going on? We can't all have the same machine problem here in the UK, it must be an Adobe problem

    A
    Anonymous
    December 20, 2010

    Hi davida5000, That link to "adobe-support" that was posted to you, is not Adobe Support.

    Be careful in following advice from anyone that has just recently registered.

    Thanks,

    eidnolb

    pwillener
    pwillener
    Brainiac
    December 19, 2010

    From where are you downloading it?  I just tried to download the installer, and it takes less than one second to complete the download.

    Try downloading from this page: http://www.adobe.com/products/flashplayer/fp_distribution3.html

    There are several alternate download links, but I would need your operating system and browser to give you the correct links.

    A
    authoriseduser
    Participating Frequently
    February 21, 2011

    I've posted on these forums before about this, and it is happening to me again.  I repair PCs here in the UK, and this has been a long-running recurring problem.  I've never seen this problem correctly addressed.  There seems to be a lot of download problems for people in the UK - that seems to be the only thing that we have been able to notice.  Adobe never seems to be able to fix it - or has never tried to fix it.  It is to the point that I am not going to install it on client PCs - I just don't have the time.

    A
    Anonymous
    February 21, 2011

    Look for a program called go Videos

    Al Rymer

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