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Participant
December 25, 2013
Question

Unable to play videos on the BBC web site.

  • December 25, 2013
  • 1 reply
  • 13357 views

Running an iMac (Mac OS X 10.9.1) with Safari (7.0.1) and Flash Player 11.9.900.170 I get the message "This content doesn't seem to be working. Please try again later" when trying to run any videos (including those in iPlayer) on the www.bbc.co.uk web site.

On a Macbook Pro (Mac OS X 10.9.1) with Safari (7.0.1) and Flash Player 11.9.900.117, the videos and iPlayer content all run normally.

On both machines, video files from other sites run normally.

I have removed and re-installed Flash Player 11.9.900.170 on the iMac, checked all the advice from your Forum pages, but can find no way to improve this situation.

Any advice gratefully received.

Tony Moss

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1 reply

C_F_McBlob
Inspiring
December 27, 2013

Do you have Plug-ins allowed on both systems?

Ant MossAuthor
Participant
December 27, 2013

Yes, Mike. I can confirm that Plug-ins are allowed in Safari on both machines.

Tony

C_F_McBlob
Inspiring
December 28, 2013

First thing I'd try is resetting Safari on the machine that gives you the trouble. Click Safari>Reset Safari.

If that fails, do a COMPLETE clean install per the instructions here: http://forums.adobe.com/thread/1343084