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Answered

Uninstalling Flash Player 13.0.0.206 after Installing 15.0.0.223?

Forum|Forum|11 years ago
November 20, 2014
1 reply
1473 views

This is really weird. Maybe I am missing something. I installed the new version of Flash Player,15.0.0.223, and it installed correctly but, the uninstaller did not remove version 13.0.0.206. I tried to uninstall it manually and it only worked on the local machine but, when a user logs into the domain it still shows that it is installed. When I log in as the user after giving them local admin rights, I still cannot get it uninstalled. In fact it comes up with a dialogue box telling me that I need admin rights in order to uninstall it. Is anybody else having this problem? Does anybody have an answer for this? I am stuck.

This topic has been closed for replies.

Correct answer jeromiec83223024

My understanding is that the "5" here is an error code indicating that the uninstaller didn't have permission to remove these files.

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

If you've downloaded and are running the newest available installer, then it's probably that the registry keys associated with Flash have become corrupted.

Uninstall Flash Player | Windows

You can definitely try blowing away C:\windows\system32\Macromed\Flash\ and then retrying an uninstall/reinstall, but I think you're still going to see those registry entries.

You can try deleting them from regedit, but I think you'll probably get permission denied, even with admin rights:

\Computer\HKEY_LOCAL_MACHIINE\SOFTWARE\Macromedia

Naturally, all of the good advice about backing up, setting restore points and you're taking your data and/or system stability into your own hands is in effect when editing the registry.

pwillener

Legend

Installing a new Flash Player version should automatically uninstall any older versions. Sometimes the old modules may be in use; in this case a Windows restart will delete the old version completely.

If that does not remove the old version, can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

Just_doing_my_jobAuthor

Participant

Pat,

Thank you for answering my post. I tried to uninstall it once again and did what you said but, it I get a message telling me I do not have the admin rights. As you requested here are the contents of the FlashInstall.log file. Any help will be greatly appreciated. - Jim

=O====== M/11.1.102.62 2012-02-16+22-24-18.486 ========

0000 00000010 "C:\Users\Tech\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm -install

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx

0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe

0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll

0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000011 1

=X====== M/11.1.102.62 2012-02-16+22-24-21.157 ========

=O====== M/12.0.0.38 2014-01-24+14-18-31.982 ========

0000 00000010 "C:\Users\JAIMED~1.GCD\AppData\Local\Temp\{2D07A90A-F0C0-4E63-BAFC-7A8BFD7AFF19}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 5

0007 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_1_102_ActiveX.exe/ 2

0008 00000013 C:\Windows\system32\Macromed\Flash\Flash64_12_0_0_38.ocx

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_38_ActiveX.exe

0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_38_ActiveX.dll

0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00000012

=X====== M/12.0.0.38 2014-01-24+14-18-34.065 ========

=O====== M/12.0.0.44 2014-02-05+17-08-27.025 ========

0000 00000010 "C:\Windows\TEMP\{1664FA30-293F-4DB4-AA6C-344006FEE4D8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00000013 C:\Windows\TEMP\{84ED1A16-B3B3-4F78-BA19-21E33B51F43C}\Flash64_12_0_0_44.ocx

0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe

0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe

0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.dll

0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000012

=X====== M/12.0.0.44 2014-02-05+17-08-29.103 ========

=O====== M/12.0.0.70 2014-02-21+18-09-16.088 ========

0000 00000010 "C:\Windows\TEMP\{C5C399A3-72D1-4F5A-84B9-0AE71F2E82FE}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00000013 C:\Windows\TEMP\{7F80065D-CBF5-4AAF-81FA-0C2FDE874208}\Flash64_12_0_0_70.ocx

0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe

0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe

0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll

0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000012

=X====== M/12.0.0.70 2014-02-21+18-09-18.098 ========

=O====== M/12.0.0.77 2014-03-12+14-08-39.359 ========

0000 00000010 "C:\Windows\TEMP\{4640A829-FE2D-4089-A8ED-BAD8CABBD4B7}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe 5

0007 00000013 C:\Windows\TEMP\{9A6EAFCB-7E2A-40A7-ACF7-BAC582C301D3}\Flash64_12_0_0_77.ocx

0008 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe

0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll

0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00000012

=X====== M/12.0.0.77 2014-03-12+14-08-42.747 ========

=O====== M/13.0.0.206 2014-05-02+14-08-11.979 ========

0000 00000010 "C:\Windows\TEMP\{27BE0DDB-0871-4B81-B8BF-94215518DA4B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/13.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe 5

0007 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe 5

0008 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_206.ocx

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.exe

0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.dll

0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00000012

=X====== M/13.0.0.206 2014-05-02+14-08-14.692 ========

=O====== M/13.0.0.206 2014-06-02+12-49-03.790 ========

0000 00000010 "C:\Users\JAIMED~1.GCD\AppData\Local\Temp\{85F9C353-FF2A-4FE6-98AB-9C7419EF9765}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_206.ocx

0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.exe

0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.dll

0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0008 00000012

=X====== M/13.0.0.206 2014-06-02+12-49-06.034 ========

=O====== M/13.0.0.214 2014-06-02+13-08-34.977 ========

0000 00000010 "C:\Windows\TEMP\{441AB12C-8880-4377-8726-A5AB244EB048}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_214.ocx

0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.exe

0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.dll

0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0008 00000012

=X====== M/13.0.0.214 2014-06-02+13-08-45.015 ========

=O====== M/14.0.0.145 2014-07-09+15-08-06.540 ========

0000 00000010 "C:\Windows\TEMP\{219633A9-D42A-40B7-89E2-85C2B7436855}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/14.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00000013

0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.exe

0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.exe

0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.dll

0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0010 00000012

=X====== M/14.0.0.145 2014-07-09+15-08-09.164 ========

=O====== M/15.0.0.152 2014-09-10+15-08-38.234 ========

0000 00000010 "C:\Windows\TEMP\{6471FD0B-E003-4240-9BE5-3D9BB7F62CAB}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/15.0 2

0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00000013

0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe

0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll

0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0009 00000012

=X====== M/15.0.0.152 2014-09-10+15-08-41.111 ========

=O====== M/15.0.0.167 2014-09-24+14-08-05.002 ========

0000 00000010 "C:\Windows\TEMP\{5DEABEF4-A071-46A4-83E7-21A604097EE2}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe 5

0007 00000013

0008 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe

0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll

0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00000012

=X====== M/15.0.0.167 2014-09-24+14-08-08.253 ========

=O====== M/15.0.0.189 2014-10-22+16-53-58.806 ========

0000 00000010 "C:\Users\JAMES~1.PIC\AppData\Local\Temp\{EEE58783-01CE-477C-9890-EE15D879EE95}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe 5

0007 00000013

0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe

0009 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll

0010 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0012 00000012

=X====== M/15.0.0.189 2014-10-22+16-54-02.823 ========

=O====== M/15.0.0.223 2014-11-12+16-08-09.467 ========

0000 00000010 "C:\Windows\TEMP\{A114ACB5-601D-42A9-BC8D-9D8E9B44C73D}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295

0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

0007 00000013

0008 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe

0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe

0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll

0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00000012

=X====== M/15.0.0.223 2014-11-12+16-08-23.474 ========

jeromiec83223024Correct answer

Community Manager
Forum|Forum|11 years ago
November 26, 2014

My understanding is that the "5" here is an error code indicating that the uninstaller didn't have permission to remove these files.

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll 5

0005 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe 5

If you've downloaded and are running the newest available installer, then it's probably that the registry keys associated with Flash have become corrupted.

Uninstall Flash Player | Windows

You can definitely try blowing away C:\windows\system32\Macromed\Flash\ and then retrying an uninstall/reinstall, but I think you're still going to see those registry entries.

You can try deleting them from regedit, but I think you'll probably get permission denied, even with admin rights:

\Computer\HKEY_LOCAL_MACHIINE\SOFTWARE\Macromedia

Naturally, all of the good advice about backing up, setting restore points and you're taking your data and/or system stability into your own hands is in effect when editing the registry.

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