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A
Anonymous
January 16, 2017
Question

Unresponsive Pen clicks in Google Chrome

  • January 16, 2017
  • 1 reply
  • 15894 views

Hi I use a rather old Wacom Bamboo tablet as a mouse and recently, exclusively in google chrome anything that requires flash player is completely unresponsive to my pen clicks. This is very inconvenient for me as chrome is my primary browser and I can't try clearing the cache because it remembers all my info for me and despite un-checking the "forget passwords" box, it always does anyway. 

Maybe there was a part of an update that made my tablet obsolete? Does anyone have any idea how to remedy this?

This topic has been closed for replies.

1 reply

divya010193
Adobe Employee
divya010193
Adobe Employee
January 16, 2017

Hi,

We investigated the issue and it was found that it was an injection of Chromium. It's working fine for other browsers. Link to chromium bug: 675410 - Graphics Tablet Input Device Problems - chromium - Monorail.

In case the issue is reproducible for you on other browsers you may check if you have required drivers for the Wacom installed. Until a fix is available, you might want to use a different browser as a workaround.

Thanks!

A
Anthony Cioppa
Participating Frequently
August 6, 2017

i had the same issue of intermittent function of click with pen on wacom intuos pro medium.   all drivers and firmware were up to date.

i was always able to click and drag an image from a google image search page directly into photoshop.

lately, at first it would work then one second later it wouldn't.  i tried everything.  i even added middle click to one of my buttons on my pen.  this would sometimes work after clicking on a different page then come back to the page i was on.  needless to say, this was an impossible way to work.

THE SOLUTION: 

     DISABLE (uncheck) "STICKY KEYS" in "ACCESSIBILITY PREFERENCES."

Everything is back to normal.

    S
    Sam Breach
    Participating Frequently
    September 7, 2017

    Thank you so much. After using my intuos pro medium for years without any trouble, this started being an issue for me about a month ago and it's been driving me slowly crazy. I thought it was my pen because I dropped it, so I even bought a new one. I believe your suggestion has fixed the issue, Thank you!!

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