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Video and Audio Don't Work. getPLusPlus_adobe_reg.exe Application error?

Forum|Forum|15 years ago
July 12, 2010
4 replies
10433 views

A couple of days ago, I noticed videos would not load. I investigated further and found out my Adobe Flash player was faulty and probably out of date. Around the same time, I noticed a dialog box opened when I opened Mozilla Firefox, the main broswer I use. It was titled getPlusPlus_adobe_reg.exe application error and said it could not be read from memory. I've tried reinstalling Adobe Flash but to no avail. When trying to view Youtube videos, I find the black background for the video, which turns white after loading the page.

Can anyone please help rectify this? Thanks.

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Correct answer

Hmm ok. I went to the websiteand I can't see the animation. I assume its the rectangular box in the middle. A note: when I move over the linked sections of Adobe, various rectangular boxes that are grey and/or blakc appear. Don't know if that is necessary.

Hi, So even tho you didn't see the animation, was a Flash Player version listed or was it greyed out? Also did you Disable those two add ons?

Do you use adblock? Any pop-up blocking software installed? Also you will need to post back your anti-virus so I can take a look at that. Clearly something is blocking Flash content.

Thanks,

eidnolb

M

maryc331976

New Participant

unistalled from ad or remove programs reinstalled fashplayer10

L

LumitAuthor

Known Participant

Box before

Box after

A

Anonymous

Hi, well something is clearly blocking your browser in my opinion. Let's forget about the hardward acceleration for the time being.

Using Firefox, Disable that getplusplus plug-in and also the Adobe DLM in the extensions. Then go to this test site with FF(Firefox) and see if you can see the animation and what version of Flash Player does it say you have.

http://www.adobe.com/software/flash/about/

Thanks,

eidnolb

Thanks for the screenshots, they confirm what you are saying. Let me know the results of the above.

A

Anonymous

Hey eidnolb. Thanks for your reply and explanation!

Not sure if this is a major problem, but I've realised the RealPlayer addons on Firefox won't disable. Once I disable them, they are re-enabled when I restart Firefox. What do you think?

Hi, well the Firefox browser and RealPlayer/Windows Media Player/Quicktime/ etc etc are quite involved. Appears there are a lot of conflicts and many many solutions. I don't have the time to troubleshoot Firefox. Even the solutions are pages and pages of try this and try that. RealPlayer plays certain files, WMP plays certain files, QuickTime plays certain files, so I guess you need all of those Players to be able to play the various files. You probably understand this more than I:-) Sounds complicated to me

All I can suggest is Disable all of the RealPlayer add ons etc, and proceed with the Uninstall and Install of Flash Player. Hopefully by re-enabling themselves that won't bother the Install of FP. I think perhaps in using RP is where the conflict may occur. We just want to get Flash Player taken care of now.

That is the only opinion I have on RP.

Thanks,

eidnolb

pwillener

Brainiac

First, what is your operating system?

Do you have Flash Player actually installed now? What do you see at http://kb2.adobe.com/cps/155/tn_15507.html ?

L

LumitAuthor

Known Participant

Well it technically installed, as the installation screen said installation successful. However, after reopening Firefox, the getPlusPlus_adobe_reg.exe application error dialog box appears, so I guess something's wrong. And I can't see anything for the website, if you are talking about the thing at the bottom. Tells me to get get the latest version of Flash.

L

LumitAuthor

Known Participant

Also, when I tried to manually install it straight from Adobe as in simply going to adobe.com then downloads, I get a dialog box which I assume indicates I was downloading Adobe Download Manager. Every time it would the dialog box with the scrolling green. Don't know if this will help.

A

Anonymous

Hi, you need to post your operating system, browser(s) and versions, if Windows if it is a 64bit. Did you use the Adobe Uninstaller and follow the Instructions? What version of Flash Player did you Uninstall and what version have you tried to Install?

Where did you try to Install from, what site? This information will help to determine how to help.

Thanks,

eidnolb

L

LumitAuthor

Known Participant

I have WIndows Xp, using Mozilla Firefox version 3.6.6 and 32 bit. Yep, I used the uninstaller and followed the instructions. I'm not quite sure which version was uninstalled as I tried various times but I'm pretty sure I tried to download the latest version of Adobe Flash player. I've kinda looked through other threads and I tried to install flash player from http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player.ex e. One of the threads you responded to.

A

Anonymous

Hi, I see Pat and I replied to you at exactly the same time:-)

Now anytime I see someone using XP, I must ask do you have the Service Pack 3 Installed?

Ok, I know that Flash Player Installer for Firefox is right:-) However, since you seemed to have gotten tangled up with the

getplus, you must have Installed elsewhere first.

I just read your latest post. I think you need to go to C:\Windows\System32\Macromed\Flash Open Flash and post back all Flash files listed there. The NPSWF file(s) need a right click and then click Properties to obtain the version numbers.

Also, Using Firefox find the SWF vs 10.1.53.64 plug-in and make sure it is Enabled. Also check in add ons, extensions and plug-ins and see if any getplus or DLM is there.

This will give us the info needed so we know how to proceed.

Thanks,

eidnolb

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