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L
Lumit
Known Participant
July 12, 2010
Answered

Video and Audio Don't Work. getPLusPlus_adobe_reg.exe Application error?

  • July 12, 2010
  • 4 replies
  • 10433 views

A couple of days ago, I noticed videos would not load. I investigated further and found out my Adobe Flash player was faulty and probably out of date. Around the same time, I noticed a dialog box opened when I opened Mozilla Firefox, the main broswer I use. It was titled getPlusPlus_adobe_reg.exe application error and said it could not be read from memory. I've tried reinstalling Adobe Flash but to no avail. When trying to view Youtube videos, I find the black background for the video, which turns white after loading the page.

Can anyone please help rectify this? Thanks.

    This topic has been closed for replies.
    Correct answer

    Hmm ok. I went to the websiteand I can't see the animation. I assume its the rectangular box in the middle. A note: when I move over the linked sections of Adobe, various rectangular boxes that are grey and/or blakc appear. Don't know if that is necessary.


    Hi, So even tho you didn't see the animation, was a Flash Player version listed or was it greyed out? Also did you Disable those two add ons?

    Do you use adblock? Any pop-up blocking software installed? Also you will need to post back your anti-virus so I can take a look at that. Clearly something is blocking Flash content.

    Thanks,

    eidnolb

    4 replies

    M
    maryc331976
    New Participant
    July 20, 2010

    unistalled from ad or remove programs reinstalled fashplayer10

    L
    LumitAuthor
    Known Participant
    July 13, 2010

    Box before

    Box after

    A
    Anonymous
    July 13, 2010

    Hi, well something is clearly blocking your browser in my opinion. Let's forget about the hardward acceleration for the time being.

    Using Firefox, Disable that getplusplus plug-in and also the Adobe DLM in the extensions. Then go to this test site with FF(Firefox) and see if you can see the animation and what version of Flash Player does it say you have.

    http://www.adobe.com/software/flash/about/

    Thanks,

    eidnolb

    Thanks for the screenshots, they confirm what you are saying. Let me know the results of the above.

    L
    LumitAuthor
    Known Participant
    July 21, 2010

    Hi, well you did a great job with that Uninstall and Install:-) All of your Flash files and the SFO for Internet Explorer are correct and should be working for you.

    Take a look at the Firefox plug-ins. Is there more than one listing for a SWF listed? If so, let me know and don't do the following. However if not, then proceed with removing the following.

    The Firefox Flash file NPSWF32.dll has that old 10.0.22.87 as well as the SWF plug-in. I would go to the Flash folder and right click on that NPSWF32.dll and Remove or Delete it. Then go to the Firefox plug-in SWF 10.0.22.87 and Remove it.

    I'm just curious, did the RealPlayer "gang" re-enable? LOL Did NOD32 re-enable on either Reboot?

    Thanks,

    eidnolb


    Hey eidnolb. Sorry about the very late response. Well I do have one SWF plugin but I've just realised that I have a Shockwave for Director Netscape plug-in. I'm not sure if that affect anything nor if it counts as another SWF plug-in. I've had it for a while, and haven't bothered to get rid of it.

    The Realplayer "gang" certainly re-enabled when I re-opened Firefox. NOD32 re-enabled after each reboot but they doubt it affected Flash because I still had the latest version with it on before reconnecting to the Internet.

    pwillener
    pwillener
    Brainiac
    July 12, 2010

    First, what is your operating system?

    Do you have Flash Player actually installed now?  What do you see at http://kb2.adobe.com/cps/155/tn_15507.html ?

    L
    LumitAuthor
    Known Participant
    July 12, 2010

    Well it technically installed, as the installation screen said installation successful. However, after reopening Firefox, the getPlusPlus_adobe_reg.exe application error dialog box appears, so I guess something's wrong. And I can't see anything for the website, if you are talking about the thing at the bottom. Tells me to get get the latest version of Flash.

    L
    LumitAuthor
    Known Participant
    July 12, 2010

    Also, when I tried to manually install it straight from Adobe as in simply going to adobe.com then downloads, I get a dialog box which I assume indicates I was downloading Adobe Download Manager. Every time it would the dialog box with the scrolling green. Don't know if this will help.

    A
    Anonymous
    July 12, 2010

    Hi, you need to post your operating system, browser(s) and versions, if Windows if it is a 64bit. Did you use the Adobe Uninstaller and follow the Instructions? What version of Flash Player did you Uninstall and what version have you tried to Install?

    Where did you try to Install from, what site?  This information will help to determine how to help.

    Thanks,

    eidnolb

    L
    LumitAuthor
    Known Participant
    July 12, 2010

    I have WIndows Xp, using Mozilla Firefox version 3.6.6 and 32 bit. Yep, I used the uninstaller and followed the instructions. I'm not quite sure which version was uninstalled as I tried various times but I'm pretty sure I tried to download the latest version of Adobe Flash player. I've kinda looked through other threads and I tried to install flash player from http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player.ex  e. One of the threads you responded to.

    A
    Anonymous
    July 12, 2010

    Hi, I see Pat and I replied to you at exactly the same time:-)

    Now anytime I see someone using XP, I must ask do you have the Service Pack 3 Installed?

    Ok, I know that Flash Player Installer for Firefox is right:-) However, since you seemed to have gotten tangled up with the

    getplus, you must have Installed elsewhere first.

    I just read your latest post. I think you need to go to C:\Windows\System32\Macromed\Flash  Open Flash and post back all Flash files listed there. The NPSWF file(s) need a right click and then click Properties to obtain the version numbers.

    Also, Using Firefox find the SWF vs 10.1.53.64 plug-in and make sure it is Enabled. Also check in add ons, extensions and plug-ins and see if any getplus or DLM is there.

    This will give us the info needed so we know how to proceed.

    Thanks,

    eidnolb

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