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R
rockstarsss
New Participant
October 14, 2012
Question

Video only plays when the mouse is moving

  • October 14, 2012
  • 1 reply
  • 45912 views

I have all of the latest updates, and have also unchecked hardware acceleration in player. The video will continue after I move the mouse, but the situation happens all over again until I move my mouse. This happens on all browers, and it makes it impossible to enjoy watching a video having to move the mouse every minute  or less to get video to continue playing... PLEASE help. Thanks. I should add this is not just on youtube which hasn't worked for months. This is all video.

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    1 reply

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    October 16, 2012

    I updated the title to more accurately reflect what's happening.

    This is odd, and seems unique to your configuration.  I'm definitely not hearing about this issue in high volumes.  The fact that it only happens when your machine is seeing user input is super interesting though.  Does typing have the same effect?

    If you're in Firefox, please do the following:

    In the address bar, type "about:support"  Copy everything and paste it into a reply here.

    Do the same for about:plugins

    Without details, I can only point you to the video troubleshooting guide:

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    Does this happen in all browsers? Chrome, Internet Explorer and Firefox all use different variants of Flash Player.  It's an interesting data point.

    M
    Mick_S_
    New Participant
    February 21, 2013

    I am having the *exact* same problems.

    In player stats for the last video I watched (380p resolution on a 6Mbps wimax (extended range wifi) connection):

    timestamp seconds 229.207

    640x360, 546 average kbps, 100% volume

    TagStreamPlayer, HTTP, 2471 kbps

    10 stage fps, 30 video fps, 1185 dropped, 0 kbps

    software video rendering, accelerated video decoding

    NaN db, 1 audio factor

    About:Support (found under about:about)

    Browser:

    Firefox version 18.0.2

    Enabled Extensions:

    Norton Vulnerability Protection - 11.1.1.5 - 3

    Important Modified Preferences:

    browser.cache.disk.capacity - 1048576

    browser.cache.disk.smart_size.first_run - false

    browser.cache.disk.smart_size_cached_value - 1048576

    gfx.direct3d.prefer_10_1 - true

    Graphics:

    Adapter Description - ATI Radeon HD 4800 Series

    Adapter Drivers - aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64

    Adapter RAM - 512 MB

    Device ID - 0x9442

    Direct2D Enabled - true

    DirectWrite Enabled - true (6.1.7601.17789)

    Driver Date - 7-3-2012

    Driver Version - 8.970.100.3000

    GPU #2 Active - false

    GPU Accelerated Windows - 1/1 Direct3D 10

    Vendor ID - 0x1002

    WebGL Renderer - Google Inc. -- ANGLE (ATI Radeon HD 4800 Series)

    AzureCanvasBackend - direct2d

    AzureContentBackend - direct2d

    AzureFallbackCanvasBackend - cairo

    About:Plugins

    Google Update (x86) version 1.3.21.135

    Shockwave Flash (x64) version 11.5.502.149

    Windows 7 Home Premium, Service pack 1 (6.1.7601, HAL 6.1.7601.17514)

    Intel Core i7 processor 920 @ 2.67GHz

    System RAM - 6GB

    OS - 64 bit

    ZoneAlarm Firewall version: 11.0.000.057 (running machine process)

    Norton AV version 20.2.1.22 (running machine process)

    iCloud version 2.1.1 (running machine process)

    iTunes version 11.0.1.12 (non-running/disabled machine process)

    M
    Mick_S_
    New Participant
    February 21, 2013

    Can you please give me a link to a video that reproduces the problem, and tell me what version of Flash Player you're running?

    If the video is flash-based, you should be able to right-click and see the version in the context menu.

    [Edit] Sorry, I saw it after I hit send. 

    Please download the latest version of Flash Player (11.6.602.168 as of today) first, and see if the problem persists.

    Also, can you confirm whether or not Hardware Acceleration is checked on your machine?  (Right-Click the Flash content, click Settings, click the Left-Most tab.  If Use Hardware Acceleration is checked, uncheck it and see if the issue goes away.)

    This isn't a widespread issue, or we'd be innundated with complaints.  Something funky is happening, but I'm not sure what yet. 

    Do you see the same behavior in other browsers as well? (IE, Chrome)

    If you're seeing the same behavior across all browsers, there is a set of newer graphics drivers available for your machine.  I'd recommend upgrading to the latest drivers to see if the issue persists.

    http://support.amd.com/us/gpudownload/windows/Legacy/Pages/legacy-radeonaiw-vista64.aspx?type=2.4.1&product=2.4.1.3.36;2.4.1.3.37;2.4.1.3.39;2.4.1.3.38;2.4.1.3.40&lang=us&rev=13.1&ostype=Windows%207%20-%2064-Bit%20Edition


    Flash version that I have now is 11.6.602.168 and after having seen that my drivers were older, I downloaded and installed the newest ones (Catalyst version 13.1)

    Problem still occurs. Hardware acceleration option is enabled. via that check box.

    Here's the Youtube video I was watching before;

    www.youtube.com/watch?v=nw0gjw1XIIk

    It still happens on that video and most other videos I watch.

    I get the same problem in IE (version 9.0.13) but not as bad. I noticed the a difference in that IE doesn't load the side adds like Firefox does. It seems to be at its worse when a moving (flash based?) advertisment loads at the right of the video at the same time the an in-video ad loads. If I close the in video add, the video goes to the loading stage then hangs until I put my mouse cursor over top the video playback area itself and move the cursor back and forth. I don't have to go crazy, just keep the cursor in motion. When I do that, playback is smooth. No dropped frames, no cache/loading problems. Once I stop, the video immediately freezes again.

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