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A
Anonymous
February 14, 2017
Answered

Videos are not working Windows 10 Microsoft Edge?

  • February 14, 2017
  • 2 replies
  • 37682 views

Hello

Videos are not working Windows 10 Microsoft Edge on news streams, utube etc.

I have spoken to Microsoft and they are telling me it is an Adobe Flash Play issue.

How I have been advised that Flash Play is already integrated in Windows 10 and that I don't need to download Flash Player.

Can anyone please help me?

Regards

Helen

This topic has been closed for replies.
Correct answer

First, confirm that ActiveX Filtering is configured to allow Flash content:

https://forums.adobe.com/thread/867968

Internet Explorer 11 and Edge introduce a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.

You can try to work around these issues by using Compatibility View:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

If that is too inconvenient, using Google Chrome may be a preferable alternative.


Hello everyone,

I have resolved the issues with Microsoft.

The problem relating to videos not being able to be played was that the Audio Devices were not functioning.

Microsoft helped be to download some specific update and videos are now working again.

Thank you all for you assistance.

Regards

Helen

2 replies

jeromiec83223024
Community Manager
jeromiec83223024Community Manager
Community Manager
August 26, 2020

I'm going to lock this thread from 2017.  If you have an issue, open a new thread.  The problem you're experiencing is unlikely to be the same as the one that was resolved here.

 

Here's the video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

 

Before you start a new thread, please check out this guide on getting a good answer: 

https://forums.adobe.com/thread/1195540

 

Amrita Gangwani
Adobe Employee
Amrita Gangwani
Adobe Employee
February 14, 2017

Hi,

Thank you for reporting the issue!

Please, be more specific with the issue observed. What is the exact observation for you when you try to play the video.

Also, if you can share following information:

  • Operating system version
  • Flash Player version
  • Explain your problem in step-by-step detail if possible
  • A direct link to a web page that demonstrates the problem
  • If you get error messages, please quote them exactly, or provide a screenshot
A
Anonymous
February 15, 2017

Hello Amrita,

Thank you for responding.

Please find the information below as requested:

Can you please assist me as I need to review some important information on video and I cant at the moment. This has been going on for over a week.

Thank you

Helen

A
Anonymous
Correct answer
February 17, 2017

First, confirm that ActiveX Filtering is configured to allow Flash content:

https://forums.adobe.com/thread/867968

Internet Explorer 11 and Edge introduce a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.

You can try to work around these issues by using Compatibility View:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

If that is too inconvenient, using Google Chrome may be a preferable alternative.


Hello everyone,

I have resolved the issues with Microsoft.

The problem relating to videos not being able to be played was that the Audio Devices were not functioning.

Microsoft helped be to download some specific update and videos are now working again.

Thank you all for you assistance.

Regards

Helen

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