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sahers84923753
Participating Frequently
November 7, 2018
Question

windows 7 Flash Player update "Installation failed"

  • November 7, 2018
  • 1 reply
  • 1101 views

I tried to install flash for 10 times and every time it said that install failed

Notes :

1-I tried end processing for explorer

2-I have chosen the Appropriate edition

so can any one handle the problem ?

    This topic has been closed for replies.

    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    November 7, 2018

    To troubleshoot the error, we'll need to obtain the following information:

    • exact name of the installer log file being used (we have many, this allows us to attempt to reproduce using the same file you're using).
    • Flash Installation log files (these must be for the same installation attempt):
      • 32-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall32.log
      • 64-bit OS: C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log AND C:\Windows\System32\Macromed\Flash\FlashInstall64.log
      • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\YourUserID\AppData\Temp\Adobe_ADMLogs

    Upload all files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud , or some other files sharing service of your choice that doesn't require account login.  Post the link to the uploaded files in your reply.


    Due to the size of the files, do not post them in your reply, upload them as requested.

    If you reply by email, do not attach the files to the email, as the forums software rejects email attachments.

    S
    sahers84923753Author
    Participating Frequently
    November 8, 2018

    Adobe Document Cloud ​​ Here's the 3 required files

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    November 12, 2018

    1-The last entry was 6 Nov because I uninstalled flash due to install it again


    2-"it didn't work too" it was about the silent install you provided to me..
    I installed that one then I examined if it installed and it didn't as you see


    "it didn't work too" it was about the silent install you provided to me

    The link was to the full/offline installer.  It can be run silently, if the user provides the command-line argument to run it silently. Even in this case there should be an updated entry in the log file.

    I installed that one then I examined if it installed and it didn't as you see

    The log file logs every single installation (and uninstallation) attempt.  If there is no logs then something happened prior to it even starting.

    The log file doesn't show any indication that any installer was launched. At minimum, launching the installer and closing the window without doing anything creates an entry in the log file.

    Launching the installer and proceeding with installation, whether or not it fails creates an entry in the log file.  Nothing is logged, indicating it either was never launched (silently or otherwise), or it failed at some point prior to where it would start logging


    Based on our statement, there should be an updated entry in the log file.

    <edit>

    Please provide exact steps you are taking to install Flash Player.  E.g.:

    1. download flie from <insert URL to page you are downloading installer from).

    2. double-click on fileName.exe,(replace with name of file you are actually using) installer launches

    3. Select EULA check-box, click Install button to install

    4. etc...etc...etc.

    If there is an error, provide a screenshot.  If there is no error, Flash Player installed successfully.

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