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chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
July 22, 2011
Question

Working around the 10.7 Lion Flash Player settings bug

  • July 22, 2011
  • 21 replies
  • 142561 views

http://www.youtube.com/watch?v=0tyHV_cz5gA

In this video, I describe how you can work around the Flash Player / 10.7 settings bug by using Flash Player's native control panel.  This should help you solve every issue except for disabling hardware acceleration.  We working hard to get this bug fixed asap.

Thanks,

Chris

    This topic has been closed for replies.

    21 replies

    J
    jacks2112
    New Participant
    May 25, 2015

    Hi Chris and Adobe Team,

    I am on a MBP late 2008 with Mac OS Yosemite 10.10.3 and Firefox 38 and latest Flash 17.00.00.188.

    But I still have this bug that I cannot change flash settings, however the workaround is to go in Full Screen mode.

    So after 4 years you still couldn't fix that big, is it true???

    Any solutions?

    Thanks

    Jack

    A
    Anonymous
    July 16, 2013

    I cannot get into the community forum using the user name and pass I've written down and used for years. It says I'm barred. How can I find out why and fix it?

    The problem I'm trying to post is a constant repeating screen saying "An ActionScript error occurred: #2044" —only since I installed version 11.8.800.94 of Flash on my iMac (10.8.4). I saw the suggestion about deleting the cache of all browers so I did. No change.

    M
    magicKitten
    New Participant
    May 16, 2013
    Hello guys,

    I found something interesting.

    I am not sure if it's correct, but it has been tried out several times.

    MacBook pro OS X 10.8.3

    chrome 26.0.1410.65

    DELL P2411H

    player 11.7 debug

    I connect the screen of DELL P2411H to my Macbook. Moreover, setting the screen of DELL is above and the screen of Macbook is below. As Chrome shows on the above screen and settings pop up, I can't click on it. However, I can make click if Chrome shows on the below screen.

    Please refer to it.

    Thanks!
    Regards

    J
    jakehilton
    Participating Frequently
    June 5, 2013

    I have also found this to be an issue with OSX 10.8.3 using the 11.7.700.203 NPAPI debug plugin in chrome 27.0.1453.93. If I switch to the 11.7.700.203 PPAPI version it works fine.

    AMD Radeon HD 6750M 1024 MB

    Any updates on this would be much appreciated.

    Thank you.

    A
    Anonymous
    February 22, 2013

    This was incredibly helpful! Thank you

    A
    Anonymous
    October 18, 2012

    Flash has turned to sh*t on my system (Mac OS X 10.7.5). I first noticed it when Chrome started giving me frequent notices that the Flash plug-in had crashed. I have used Flash for a long time in Safari with no problems and have auto-updates enabled for the latest versions.

    I tried the suggested fix for Chrome, which had both its internal version of the plug in AND the normal one activated. But disabling first one, then the other, didn't affect the problem.

    I switched back to Safari and now it won't play many flash videos either. I get a blank window and sometimes a little "plug-in failure" badge.

    I've tried completely uninstalling and reinstalling Flash, but it's still broken in both browsers. But here's the odd thing: it seems to work fine in one of my OS X user accounts, but not in the one I use for most things. I have some Safari extensions installed like ClickToFlash, but they're all turned off while I try to fix this. They used to work fine.

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    October 19, 2012

    If it works fine in one user account then we're probably dealing with a third party conflict here (or possibly folder/file permission issues).  Can you try deleting your Flash cache/settings and verify all browser/os extensions are disabled?

    How do I clear my Flash Player cache and settings?

    A
    Anonymous
    October 19, 2012

    OK, I may have found the problem. I use an app called FlashFrozen that is supposed to warn of Flash problems. It has an option I've never used called "AutoKill Flash Plugin", which apparently aborts any attempt to load Flash. Somehow this option got set (not by me: must have been space aliens ;-)

    Or, to be honest, I may have turned it on while trying to troubleshoot the original problem with Google Chrome. Which also appears to work now.

    In any event, unless more problems crop up, I'm going to declare victory. Thanks for your assistance.

    E
    Everweb9
    New Participant
    June 2, 2012

    OMG, help Chris~ !   I'd listen to the video - but I CANNOT.  I've read, and downloaded, refreshed, linked....

    Trouble since upgrading to MAC OSX LION.  Ive tried Safari, Firefox, now Chrome/my default now. 

    * FLASH - Version:          11.0.1.152

      Last Modified:          5/24/12 3:38 PM

      Location:          /Applications/Utilities/Adobe Flash Player Install Manager.app

    *adobe media player 1.8

      Location:          /Applications/Adobe Media Player.app

    *Mac OS X Lion 10.7.4 (11E53)

    *In Chrome browser it thinks I have version 11.2.202.229 - and don't need to download/update.

    What can I do?  What other info might you need to assess? 

    THANKS in advance for any help you can give..so important for my business at the moment. 

    MJ

    Message was edited by: Everweb9

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    June 6, 2012

    MJ - what exactly is the problem you are having?  Is it that the settions and flash dialog controls are unresponsive when clicking them?

    C
    CyrusGold
    New Participant
    July 1, 2012

    What a mess.

    Im running:  Mac OS X 10.6.8  I've got the flashplayer _11_plugin_debug I'm running the latest version of flashplayer: 11.3.300.257

    However when I run hulu (which I assume isn't even trying to access my camera or mic) I get that flash player settings menu that won't go away.  The video has said to go to Flash on the System Preferences and change the settings from there, but I'm running it on chrome so I don't have Flash on my Systems preferences. However I did download it and go through steps as the video suggests and ran it on Firefox but I still have the same issue. 

    This is getting old, after two days I cannot find anything on the forums and can't solve the problem.  Someone please help.

    Carol F Metzger
    Carol F Metzger
    Inspiring
    May 5, 2012

    So here is what I did. I have VMware Fusion installed with a Windows XP emulation. No trouble at all playing online videos in IE on XP. So basically, bleep you, Apple and Adobe both.

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 9, 2012

    I'm happy to announce that this issue should now be fixed with Apple's 10.7.4 OS update that was made available today.  Please give it a try and let us know how it works for you.

    Thanks,

    Chris

    Carol F Metzger
    Carol F Metzger
    Inspiring
    May 10, 2012

    Working. Thank you. I will now retract the May 5 curse.

    A
    Anonymous
    May 4, 2012

    I am having this same problem across all browsers! Attempted all fixes and even setting allow access for specific site and still get the popup to allow, but cannot click or close the window. I am using:

    OSX 10.7.3

    ATI Radeon HD 2600 Pro 256 MB

    Newest version of Flash from http://get.adobe.com/flashplayer/

    Attempted to repair permissions and multiple uninstall/reinstalls

    Please help with this matter!

    Thanks,

    SadChad

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 4, 2012

    SadChad and Carol, can you both try resetting your Flash preferences using the manual process in this FAQ?

    How do I clear my Flash Player cache and settings?

    Please make sure your browser are closed before deleting any folders.

    Carol F Metzger
    Carol F Metzger
    Inspiring
    May 5, 2012

    Nope, this did not do it.

    Carol F Metzger
    Carol F Metzger
    Inspiring
    May 3, 2012

    Mac OS 10.7.3, Shockwave Flash 11.2 r202 according to plugins list. Problem on this page will not go away.

       http://www.youtube.com/watch?v=vu4O7Bs9quI&feature=digest_wed

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    May 4, 2012

    Carol - What problem are you having on this page?

    D
    DeviousDan
    Participating Frequently
    May 4, 2012

    I think the problem she is having is that none of these solutions work. And its been F%#@ing months. This should have been escalated along time ago, are you turning into a 2nd rate company or something?

    A
    Anonymous
    April 26, 2012

    I'm seeing this problem with Mac OS X 10.7.3 and Safari 5.1.5. I can't click on the Flash Player Settings dialogue to enable access to my microphone. Interestingly, when I go to the Flash Global Security Settings Panel, I can click and select things in that window. Also, the FP Settings dialogue works in Chrome and Firefox (on the same Mac).

    R
    rbellgr
    New Participant
    April 26, 2012

    Im using OS 10.7.3.  Ive been trying to follow your video but can't because the problem I'm having is in the way.  I can't tell where you are clicking and pointing.  I recently bought this MAC.  I don't know why a microphone setting is involved in trying to watch on line videos.?

    chris.campbell
    Community Manager
    chris.campbellCommunity ManagerAuthor
    Community Manager
    April 26, 2012

    rbellgr - the microphone setting shouldn't be required to view videos.  What page are you on when this microphone dialog appears?  Are you able to work around the microphone issue by using a full screen flash application, such as Google Talk, as I outlined in this post?

    http://forums.adobe.com/message/3937647#3937647

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