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R
Rognik
Participating Frequently
September 14, 2012
Answered

YouTube doesn't work correctly in any browser

  • September 14, 2012
  • 1 reply
  • 28491 views

I recently replaced the motherboard and CPU on my PC (ASUS Z77 Sabertooth, Intel i7 3770K) and completely reinstalled Windows 7, 64-bit. I use Google Chrome for web browsing, and for a while everything worked fine. Then I had to install the "other browsers" version of Flash, and YouTube videos became incredibly glitchy; they will always experience one of three errors:

  1. Randomly restart.
  2. Randomly turn green, emit loud crackling (like a bad CD player skipping), and skip ahead in small increments until the video ends. The recommended videos appear as normal.
  3. Randomly get stuck buffering, and then display the recommended videos and replay button as if the video were done.

Things I tried to fix this, in no particular order:

  1. Restarting my PC.
  2. Reinstalling Flash.
  3. Uninstalling Flash and letting the Chrome built-in version take over again.
  4. Disabling various combinations of Flash in chrome://plugins.
  5. Reinstalling Chrome.
  6. Using Internet Explorer.
  7. Deleting Flash Player browsing data.
  8. Removing the Flash Player Cache.
  9. Disabling Flash hardware acceleration.

NONE of these things have helped my problem. The only thing that has temporarily alleviated the problems was reinstalling windows again (yes, I completely reinstalled Windows to try to solve this problem). And then a Steam game I installed downloaded Flash without me realizing it, and the problem started all over again. I don't want to reinstall Windows again.

The only indication I can see of a problem is that Flash is telling me I have a 32-bit OS when I have a 64-bit OS, but I don't think that's actually a problem. Chrome, Flash, etc. are all up to date.

Because I frequently unwind with YouTube videos, my PC is effectively useless due to this problem. It's really, really frustrating. Can anyone help me?

Edit: I opted into the HTML 5 trial for YouTube and the problem seems to not happen on videos using HTML5, but it can't be used on videos with ads, even with ad block (which I normally have disabled on YouTube anyway). I also tried disabling my firewall after a friend suggested this, which didn't help either.

This topic has been closed for replies.
Correct answer apprentice77

@kicsitian_real - If you haven't already, I'd highly recommend opening a bug report on this over on the Chromium bug database.

How do I report a bug against Flash Player for Google Chrome?


Hello, i have had all of the same symptoms as mentioned in this thread for both 10.x and 11.x.

I also wrote about it before in a different thread:
http://forums.adobe.com/message/4744449#4744449

After days of testing i tracked down the problem to be Comodo firewall :

https://forums.comodo.com/bug-reports-cis/flash-player-playback-issues-caused-by-comodo-firewall-t87120.0.html

I had to completely uninstall the program before Flash 10.3.183.25 would work properly without these, indeed, strange freezes. "the video image simply freezes and video sound stops or has occasional crackling/distorted snippets"

Now i can finally watch flash videos again on both Youtube and Vimeo. And i have hardware acceleration enabled.

Flash 11.x also works much better after i removed Comodo.

1 reply

R
RognikAuthor
Participating Frequently
September 15, 2012

I am still having the same problem after attempting every solution I can think of. Here's some more information that I've seen requested on this forum:

Information from http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html All of the text is in red.

Your Flash Player Version: 11.3.31.232 [with red arrow pointing left here]

Your OS: Windows 7 (32-bit) [it is actually 64 bit]

Your Browser: Google Chrome [IE has the same problem, though]

Reference URL:

Nearly every YouTube video that isn't in HTML5 has had this issue, but http://www.youtube.com/watch?v=MJXg6fcUpGY has been the worst so far.

Screenshot:

http://imageshack.us/a/img145/3013/greenvideo.png (This is the video I've linked above, after about 5 attempts at watching it.)

What you can't see/hear in the picture: crackling noises (like the audio is sped up 100x) and it skipping forward in about 30 second increments.

dxdiag info:

http://www.scribd.com/doc/105963896/DxDiag

Again, any help will be appreciated. I'm really pulling my hair out over this.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
September 18, 2012

First, I'm sorry you're running into problems.  Thank you very much for posting all this info, it's very helpful to have complete information like this.  I suspect the timing around the problem occurring and when you installed the plugin version of Flash Player was coincidental.  Chrome uses it's own built in version of Flash Player that is completely separate from the version you installed.

When you changed versions of Flash Player in Chrome, did you verify that the version was different by right clicking on the video being displayed?  Green in video usually indicate a driver issue.  In your screenshot, is hardware acceleration enabled or disabled?

Could you try reverting back to Flash Player 11.2 (or 10.3) to see if this continues to happen?

How do I revert to a previous version of Flash Player?

R
RognikAuthor
Participating Frequently
September 19, 2012

Thank you for your response Chris.

You're probably right about installing the new version of Flash being coincidental. I just reinstalled Windows 7 again and the problem is occuring in Chrome without the plugin, albeit less frequently. The problem happened in IE and Firefox as well, so it can't just be a problem with Chrome's version, I would think. I can't yet verify that the version is different when I change versions in Chrome because I haven't installed the plugin again yet.

I also tried installing the latest BIOS, chipset, LAN, and USB drivers on my motherboard from http://www.asus.com/Motherboards/Intel_Socket_1155/SABERTOOTH_Z77/#download, to no avail. I do get an error when I try to install the latest "Intel Graphics Accelerator" driver, but it seems like my AMD drivers should supersede that anyway.

Yes, that screenshot is with hardware acceleration disabled. I should perhaps mention that the video flickers between green and odd, distorted patterns; the crackling sound I mentioned seems to be tiny, distorted snippets of the video's actual audio. Also, when I skip to another position in the video, if it is a position where the video was working when I watched it, the video works well again. However, if I skip to a position in the video where it was broken, it is broken again. Refreshing the page is generally the only solution. Finally, the video will also stop to buffer sometimes, and then just restart from the last position buffering started at (either the beginning or a position I skipped to previously).

If it is any help at all, I did manage to record an instance of the problem with FRAPS. Oddly, this time the entire video turned grey. http://www.youtube.com/watch?v=extt9jyv6wA

All in all, it seems like portions of the video buffer are becoming corrupt. YouTube remains the only thing I have these issues with; for example, online games and other video sites seem to have no issues.

I will try reverting my Flash Player to a previous version to see if this helps, and try to get back to you tomorrow. The problem sometimes happens infrequently enough that I need to watch 20 minutes or so of video before it occurs.

-Rognik/Adam

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