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R
Rognik
Participating Frequently
September 14, 2012
Answered

YouTube doesn't work correctly in any browser

  • September 14, 2012
  • 1 reply
  • 28491 views

I recently replaced the motherboard and CPU on my PC (ASUS Z77 Sabertooth, Intel i7 3770K) and completely reinstalled Windows 7, 64-bit. I use Google Chrome for web browsing, and for a while everything worked fine. Then I had to install the "other browsers" version of Flash, and YouTube videos became incredibly glitchy; they will always experience one of three errors:

  1. Randomly restart.
  2. Randomly turn green, emit loud crackling (like a bad CD player skipping), and skip ahead in small increments until the video ends. The recommended videos appear as normal.
  3. Randomly get stuck buffering, and then display the recommended videos and replay button as if the video were done.

Things I tried to fix this, in no particular order:

  1. Restarting my PC.
  2. Reinstalling Flash.
  3. Uninstalling Flash and letting the Chrome built-in version take over again.
  4. Disabling various combinations of Flash in chrome://plugins.
  5. Reinstalling Chrome.
  6. Using Internet Explorer.
  7. Deleting Flash Player browsing data.
  8. Removing the Flash Player Cache.
  9. Disabling Flash hardware acceleration.

NONE of these things have helped my problem. The only thing that has temporarily alleviated the problems was reinstalling windows again (yes, I completely reinstalled Windows to try to solve this problem). And then a Steam game I installed downloaded Flash without me realizing it, and the problem started all over again. I don't want to reinstall Windows again.

The only indication I can see of a problem is that Flash is telling me I have a 32-bit OS when I have a 64-bit OS, but I don't think that's actually a problem. Chrome, Flash, etc. are all up to date.

Because I frequently unwind with YouTube videos, my PC is effectively useless due to this problem. It's really, really frustrating. Can anyone help me?

Edit: I opted into the HTML 5 trial for YouTube and the problem seems to not happen on videos using HTML5, but it can't be used on videos with ads, even with ad block (which I normally have disabled on YouTube anyway). I also tried disabling my firewall after a friend suggested this, which didn't help either.

This topic has been closed for replies.
Correct answer apprentice77

@kicsitian_real - If you haven't already, I'd highly recommend opening a bug report on this over on the Chromium bug database.

How do I report a bug against Flash Player for Google Chrome?


Hello, i have had all of the same symptoms as mentioned in this thread for both 10.x and 11.x.

I also wrote about it before in a different thread:
http://forums.adobe.com/message/4744449#4744449

After days of testing i tracked down the problem to be Comodo firewall :

https://forums.comodo.com/bug-reports-cis/flash-player-playback-issues-caused-by-comodo-firewall-t87120.0.html

I had to completely uninstall the program before Flash 10.3.183.25 would work properly without these, indeed, strange freezes. "the video image simply freezes and video sound stops or has occasional crackling/distorted snippets"

Now i can finally watch flash videos again on both Youtube and Vimeo. And i have hardware acceleration enabled.

Flash 11.x also works much better after i removed Comodo.

1 reply

R
RognikAuthor
Participating Frequently
September 15, 2012

I am still having the same problem after attempting every solution I can think of. Here's some more information that I've seen requested on this forum:

Information from http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html All of the text is in red.

Your Flash Player Version: 11.3.31.232 [with red arrow pointing left here]

Your OS: Windows 7 (32-bit) [it is actually 64 bit]

Your Browser: Google Chrome [IE has the same problem, though]

Reference URL:

Nearly every YouTube video that isn't in HTML5 has had this issue, but http://www.youtube.com/watch?v=MJXg6fcUpGY has been the worst so far.

Screenshot:

http://imageshack.us/a/img145/3013/greenvideo.png (This is the video I've linked above, after about 5 attempts at watching it.)

What you can't see/hear in the picture: crackling noises (like the audio is sped up 100x) and it skipping forward in about 30 second increments.

dxdiag info:

http://www.scribd.com/doc/105963896/DxDiag

Again, any help will be appreciated. I'm really pulling my hair out over this.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
September 18, 2012

First, I'm sorry you're running into problems.  Thank you very much for posting all this info, it's very helpful to have complete information like this.  I suspect the timing around the problem occurring and when you installed the plugin version of Flash Player was coincidental.  Chrome uses it's own built in version of Flash Player that is completely separate from the version you installed.

When you changed versions of Flash Player in Chrome, did you verify that the version was different by right clicking on the video being displayed?  Green in video usually indicate a driver issue.  In your screenshot, is hardware acceleration enabled or disabled?

Could you try reverting back to Flash Player 11.2 (or 10.3) to see if this continues to happen?

How do I revert to a previous version of Flash Player?

MrX1980
MrX1980
Brainiac
September 27, 2012

Hi Chris, I tried what you suggested (clean uninstalled Flash Player and reverted back to 10.3 by following the instructions). I no longer experience the video going green and audio glitches, it now simply stops (freezes) after a few seconds Moreover, now I have to enable Flash every time I try to watch a video, because Chrome says "Adobe Flash Player was blocked because it is out of date. [Update plug-in...] [Run this time]".

I know three people in our office experiencing the same problems, all with different hardware configurations and the latest drivers / browsers / Flash player installed.


If you have 10.3.183.25 (Released 9/18/2012) installed then it is a false alarm from Google Chrome (in my opinion).

You should contact Google.

"Note: Although not recommended, if you don't want Google Chrome to notify you when a plug-in is out of date, use the command line flag --allow-outdated-plugins. Instructions on how to add a command line flag can be found on our Chromium site ."

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