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plimmerj38355057
New Participant
August 31, 2018
Answered

CAN'T OPEN DOC'S IN SARS EFILING ACCOUNT

  • August 31, 2018
  • 3 replies
  • 25484 views

I RECENTLY STARTED A NEW LAPTOP RUNNING WINDOWS 10 AND THE LATEST VERSION OF FLASH PLAYER. I HAVE FOLLOWED ALL THE FAQ'S AND HAVE FOUND WHAT SEEMED TO BE THE ANSWERS. YET THESE STILL DO NOT OPEN THE DOCS.

THIS IS STRANGE AS ON MY OLD COMPUTER RUNNING WINDOWS 7 I HAD NO PROBLEM AT ALL.

IN THIS WINDOWS 10 VERSION WITH FLASH PLAYER IT GIVVES ME THIS ERROR MESSAGE:

CAN ANYONE PLEASE HELP ME OPEN THESE DOC'S?

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Correct answer plimmerj38355057

Hi John,


We would be more than happy to work with the content provider to understand the issue and help resolve it.  Ideally they'd share a test account with us so that we can see the problem and understand what's going on.

They're welcome to send me a direct message via the forums (just click my name) with contact information, and I'll get an engineering-level conversation going with the appropriate team(s) at Adobe.

Thanks,

Jeromie


HI TO ALL

I EVENTUALLY FOUND THE ANSWER MYSELF:

https://helpx.adobe.com/acrobat/using/display-pdf-in-browser.html

Microsoft Windows 10 will ship with two browsers: Internet Explorer 11 and the new Edge browser.

The Edge browser will be the default browser, and Internet Explorer 11 will be available to support legacy workflows. The new Edge browser will not have any support for ActiveX plug-ins. Therefore, the Acrobat/Reader plug-in won't work with Edge. For more information, see Change in support for Acrobat and Reader plug-ins in modern web browsers.

Use Internet Explorer 11 to open PDFs. To enable the Acrobat/Reader plug-in in Internet Explorer, see the steps in the previous section.

SO THANKS TO JEROMIE FOR HIS HELP - THE MATTER IS NOW SOLVED

3 replies

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Test Screen Name
Brainiac
September 6, 2018

Nothing is wrong with the file, it is all working as expected (but is pretty confusing). Just installing Acrobat Reader is NOT ENOUGH you must also download files and make sure you use it.  You cannot read this file in your web browser. You MUST download the file and open it using Acrobat Reader.

Flash isn't involved.

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    September 4, 2018

    Yeah, I'd recommend talking to the content provider.  Since I assume this material isn't publicly accessible, they're in the best position to troubleshoot (and I'm pretty sure that this is a problem where they're either running afoul of current browser security constraints, or there's a problem with their backend). 

    In the unlikely event that they determine that this is a language-level problem with ActionScript, they're more than welcome to reach out to me for help.  Just click my username and send me a private message.  I'd be happy to get an engineering-level conversation going.

      P
      plimmerj38355057Author
      New Participant
      September 6, 2018

      THANK YOU FOR THAT JEROMIE,

      I HAVE CONTACTED THE PROVIDER; THAT IS “SARS EFILING” FOR THE SECOND TIME AND THEY ARE ADAMENT THAT THE PROBLEMS WITH ADOBE FLASH PLAYER AND ADOBE READER ARE PURELY AN ADOBE PROBLEM.

      I ALSO CONTACTED MICROSOFT WINDOWS 10 AND THEY ALSO INSIST IT IS AN ADOBE PROBLEM.

      ALL MY .PDF’s OPEN WITHOUT FAULT, IT IS AN ADOBE PROBLEM WITH THE “SARS EFILING” ALONE.

      I AM DESPERATE FOR SOMEONE TO HELP ME.

      PLEASE HELP!

      JOHN PLIMMER

        jeromiec83223024
        Community Manager
        jeromiec83223024Community Manager
        Community Manager
        September 6, 2018

        Hi John,


        We would be more than happy to work with the content provider to understand the issue and help resolve it.  Ideally they'd share a test account with us so that we can see the problem and understand what's going on.

        They're welcome to send me a direct message via the forums (just click my name) with contact information, and I'll get an engineering-level conversation going with the appropriate team(s) at Adobe.

        Thanks,

        Jeromie

          jeromiec83223024
          Community Manager
          jeromiec83223024Community Manager
          Community Manager
          August 31, 2018

          You need Adobe Reader, not Flash Player.

          You can get it here:

          http://get.adobe.com/reader

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            plimmerj38355057Author
            New Participant
            September 1, 2018

            IT WAS ALREADY INSTALLED.

            HOWEVER I RE-INSTALLED IT AGAIN, MAKING SURE TO MAKE IT THE DEFAULT READER FOR ALL PDF’S

            SORRY = IT STILL WONT OPEN THE SARS E-FILING DOCUMENTS AND LETTERS.

            HO HUM! BACK TO SQUARE ONE.

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