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Flash player settings pop up won't go away

Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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I uninstalled flash player as instructed.  Now I have a pop up for Adobe Flash Player Settings on my screen that won't go away. I can't close it or delete it. It is always there.  How can I get rid of this?  It blocks a portion of my screen.  Any help will be appreciated! Thank you!

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Adobe Employee , Mar 18, 2021 Mar 18, 2021
Since Flash Player has reached end-of-life, installers are no longer available to download/install. Uninstalling Smilebox would result in the pop-up no longeer displaying. You can tell if Smilebox is installed by going to: Mac: go to the /Applications folder & look for Smilebox Windows:  Go to Control Panel > Programs and Features and look for Smilebox

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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If the pop up you're seeing is this:

flash-icon-dekstop.png

 

It's because some software you have installed requires Flash Player and the software can't find it, so it displays the info warning on the desktop.  You'll need to identify which software it is.  One known such program is Smilebox.

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Thank you.  Perhaps I should install flash player again to see who uses it?

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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That is exactly what I'm seeing. Thanks. Should I install flash player again? I remember seeing Smilebox somewhere on my computer.  I'm sorry if I've posted this too many times in too many places. I'm new to this.  Checked it first in my e-mail and it didn't show the illustration.  Thank you.

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Since Flash Player has reached end-of-life, installers are no longer available to download/install.


Uninstalling Smilebox would result in the pop-up no longeer displaying. You can tell if Smilebox is installed by going to:

  • Mac: go to the /Applications folder & look for Smilebox
  • Windows:  Go to Control Panel > Programs and Features and look for Smilebox

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Thank you very much.  I did some reading about Smilebox a few minutes ago.  I definitely will uninstal it.

I appreciate community.  I've been trying to find a way to get rid of the pop up for weeks.  You solved my problem in a few short posts.  Very helpful!!

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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you're welcome

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