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brianh10261911
Participating Frequently
June 14, 2017
Question

The feature you are trying to use is on a network resource that is unavailable.

  • June 14, 2017
  • 2 replies
  • 4948 views

I downloaded Flash Player 26 from the distribution site:  Adobe Flash Player Distribution | Adobe

When attempting to install the MSI, I'm receiving an error:

I've tested on a number of computers and it's not always look for version 16.  I've seen 16 - 21 so far.

Given that I don't keep an archive of software going back that far and apparently neither does Adobe, I'm forced to cancel and receive this error:
I have run the Adobe uninstall application, looked through the registry, etc.

    This topic has been closed for replies.

    2 replies

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 15, 2017

    Sorry, I meant C:\Windows\System32\Macromed\Flash.

    B
    brianh10261911Author
    Participating Frequently
    June 15, 2017

    Shared Files - Acrobat.com here's that log file

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 15, 2017

    Thank you.  We are investigating.

    I missed your comment about archived versions of Flash Player.  Previous versions, including MSI installers are posted at Archived Adobe Flash Player versions

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 15, 2017

    Are you running the MSI installer itself, or deploying using software distribution tools?

    Usually this happens when deploying using software distribution management tool that keeps old versions of Flash cached on a server and the cache has been deleted.

    We'll need to get a verbose MSI installation log, with both V+X (verbose and extra debugging options enabled) file to troubleshoot further.  Upload the verbose installation log file and the FlashInstall log file(s) saved at C:\widows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash (if this is a 64-bit OS) to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

    --

    Maria

    B
    brianh10261911Author
    Participating Frequently
    June 15, 2017

    Shared Files - Acrobat.com  Thank you Maria for the prompt reply!  Files have been uploaded.

    This happens when I'm manually running the MSI installer itself.  Also, just to test, I used SCCM, packaged and sent the install to my test group (25 computers); I received an error on about a third of my test computers.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    June 15, 2017

    Hi,


    Please also provide the corresponding FlashInstall log file from C:\Windows\SysWOW64\Macromed\Flash as previously requested.

    Thank you.

    --

    Maria

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