Adobe PDF Driver Keeps Being Removed

[Cynthia Pao]

Hi, Everyone:

I'm having a problem where the Adobe PDF driver keeps getting removed from my computer.

Three weeks ago, I went through manual steps to install and rename the driver. Yesterday, I saw that there is a patch available, so I installed that.

Same thing happened today...

Here are the steps to reproduce:

1. Open and use FrameMaker

2. Connect to my company VPN.

3. Lock and leave the computer.

4. Return.

When I return, I have a message that my selected fonts are not available, and I check to see that the Adobe PDF print driver is gone again.

I'm running FrameMaker 17.0.3.546 on Windows 11.

Is this an issue that I need to report and escalate to my IT department?

Thanks!

Cindy

[Jeff_Coatsworth]

What patch are you refering to? The FM patch 4 one?

[Cynthia Pao]

The patch on this page:

Adobe PDF printer missing after installing Acrobat

[Jeff_Coatsworth]

Ah, that sounds like something is going on in your environment - did you get any Acrobat Reader or Distiller updates since installing that Acrobat patch?

[Cynthia Pao]

Anything is possible, Jeff, with our IT folks.

I'll open a ticket with them.

Thanks!

Cindy

[Winfried Reng]

Hi Cindy, I would also contact the Adobe support:

https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

You can send them an e-mail and ask for help.

Best regards, Winfried

[Rom_Ba]

That's true, we have the same issue. However it emerged after upgrading to Win11. No solution so far, except for reinstalling Acrobat.