Cross Ref not working correctly

[Kenneth5FBC]

I created a cross-ref from one document to a figure in another. When clicking the link in the origin doc, it goes to the figure title for about half a second and then jumps to the section title just before the figure.  I have successfully linked to other figures in the same destination doc, but not this one figure.  I have removed the markers, remove the image, removed the paragraph tag and reimplemented it.  I have tried just about everything but clicking the origin link still goes to the figure and then immediately jumps to the topic heading immediately before the figure.

[frameexpert]

You don't say what version of FrameMaker you are using, but try this:

Right-click on the image and choose Runaround Properties. Set it to Don't Runaround and click Set.

See that fixes the problem.

[kweather9122]

Didn't fix the problem.  It's working, but not in test mode.  When published it works fine.

[Winfried Reng]

Hi Kenneth,

And what happens, when you have another paragraph format before your figure?

Can you delete this paragraph and test the cross-reference?

Is there a difference, when you use other zoom levels?

Can you do a MIF wash? Save as MIF, then open the MIF and save as FM again. This consolidates the file, if there are any issues.

Best regards

Winfried

[kweather9122]

Tried this already.

[Matt-Tech Comm Tools]

Are you cross-referencing the paragraph containing the figure, or a marker that's close to the figure?

In Working with Content, I often place an xref marker near a figure if there's no figure title to go with the image.

[kweather9122]

I have figure titles and makers.  As I said, it works, just cannot do the hyperjump within the document.  Works fine otherwise, When published, it works fine.

[kweather9122]

At this point Matt, not sure I could even find the link again.  It is working, just not during live test in Frame. When I click the lock icon to test it, it does the jump to the previous topic heading, like I said.  It works after conversion to PDF.  If I find it again, and I will, because I will be checking all links before I publish to the web.

[kweather9122]

Although I didn't intentionally find the real issue, the link does work.  When I closed the destination file, the link works just fine.  When the source and destination files were both open, it would not work, while others work just fine.  Winfried, tried everything you mentioned, except the MIF file wash.  As far as Runaround property, I will take a look at that today.  Matt, I am cross-referenceing the figure marker and title.  In all cases, I created the links the same way.

I have tried removing prior paragraph, removing the figure and relinking, etc., but to no avail.  As I said, the link is working from the source file, but not when both source and destination are open.  Very strange, since there has been no change in linking method, image import, marker linking to, etc.

[LinSims]

Have you tried copying a working xref and using it to replace the non-workig one, and then using Replace to update the location? 

[kweather9122]

Yes, tried this.

[Jeff_Coatsworth]

Let's start from the beginning - what point version of FM are you running? Structured or Unstructured? How are you making the cross-references - xrefs or hyperlinks?

[Matt-Tech Comm Tools]

Ken, does Ctrl+Alt+Click work to activate the hyperlink in Fm?

-Matt

[kweather9122]

Running 2020 Version 16.0.1  I am using unstructured Frame. XREFS