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Hypertext Command "Jump Back" is not working in PDF file

Engaged ,
Jan 29, 2024 Jan 29, 2024

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I have added a hypertext command "Jump back to previous link" In FM book.  It is working file in FM file but not working in converted PDF file. Please someone explain what can be the possible cause of it.

AmitMani30445109n307_0-1706535053255.png

 

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Community Expert , Jan 30, 2024 Jan 30, 2024

Hi Amit:

 

As I said, this was an ongoing issue when a FrameMaker document with Jump Back (previouslink) was output to PDF. From memory, it was in Fm 2019 and 2020. Here is the report I filed in 2022 which was marked as fixed: https://tracker.adobe.com/#/view/FRMAKER-11900

 

So, my first question is, where did you test it? In FrameMaker or in Acrobat? Oh, now I see that you are testing it with a 3rd party product in a browser window. Third-party applications don't always do things the way they

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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How is it constructed in FM? That might give you some idea of why it's failing in the PDF.

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Engaged ,
Jan 29, 2024 Jan 29, 2024

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I used the command 'jump back', and it is working file in FM. I don't know why it is not working in PDF.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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I would suspect that PDFs don't natively support that - you'd probably have to edit them post-production with a tool like TimeSavers or something like that.

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Community Expert ,
Jan 29, 2024 Jan 29, 2024

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If you are creating the hyperlinks like this:

StudioSm_0-1706562259393.png

StudioSm_1-1706562286734.png

 

... I can confirm, that it doesn't work. I am not any wiser than you in this respect - I was expecting this command to work.

 

 


Bjørn Smalbro - FrameMaker.dk

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Engaged ,
Jan 29, 2024 Jan 29, 2024

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Yes, I am using command 'Jump Back'. It is working fine in FM book, but not working in PDF.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Open the PDF in Acrobat Pro, enter the Edit mode, and double-click the Go Back button. What do you see there?

 

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Engaged ,
Jan 30, 2024 Jan 30, 2024

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It is working fine in Acrobat, but not working in Microsft edge. thanks. 

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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Hi Amit:

 

This is why adding interactivity to to a PDF can be problematic. We can't control what PDF readers our clients choose to use. Only Adobe Acrobat and Acrobat Reader provide reliable results. If you're publishing your PDF online, you might include a note letting people know in advance, and include the link to download Acrobat Reader. 

~Barb

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Hi Amit:

 

Remind us what version of FramMaker you are using, exactly. This was an ongoing issue, but I reported it and I believe it's fixed in the most current version.

 

~Barb.

 

 

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Engaged ,
Jan 30, 2024 Jan 30, 2024

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I am using 17.0.3.

AmitMani30445109n307_0-1706624810110.png

 

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Well, that is the latest version. I'll go check, but I won't be near a computer for about an hour or so. I'll swing back though and let you know. 

~Barb 

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Hi Amit:

 

As I said, this was an ongoing issue when a FrameMaker document with Jump Back (previouslink) was output to PDF. From memory, it was in Fm 2019 and 2020. Here is the report I filed in 2022 which was marked as fixed: https://tracker.adobe.com/#/view/FRMAKER-11900

 

So, my first question is, where did you test it? In FrameMaker or in Acrobat? Oh, now I see that you are testing it with a 3rd party product in a browser window. Third-party applications don't always do things the way they are supposed to, and of course this is on them, and not on Adobe. I think your next step is to download Acrobat Reader, which is free and test the link there.

 

If it's still not working, then come back and let me know exactly how you're creating the PDF. The bug that I was referring to in my first response was definitely fixed. This is something different.

 

~Barb

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Engaged ,
Jan 30, 2024 Jan 30, 2024

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Hi Barb, 'Jump Back' command is working file in FM and Acrobat. But when I open pdf file in Microsoft edge, then it is not working.  Thanks!

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