Hypertext Command "Jump Back" is not working in PDF file

[Amit Mani30445109n307]

I have added a hypertext command "Jump back to previous link" In FM book.  It is working file in FM file but not working in converted PDF file. Please someone explain what can be the possible cause of it.

[Jeff_Coatsworth]

How is it constructed in FM? That might give you some idea of why it's failing in the PDF.

[Amit Mani30445109n307]

I used the command 'jump back', and it is working file in FM. I don't know why it is not working in PDF.

[Jeff_Coatsworth]

I would suspect that PDFs don't natively support that - you'd probably have to edit them post-production with a tool like TimeSavers or something like that.

[FrameMaker-dk]

If you are creating the hyperlinks like this:

... I can confirm, that it doesn't work. I am not any wiser than you in this respect - I was expecting this command to work.

[Amit Mani30445109n307]

Yes, I am using command 'Jump Back'. It is working fine in FM book, but not working in PDF.

[frameexpert]

Open the PDF in Acrobat Pro, enter the Edit mode, and double-click the Go Back button. What do you see there?

[Amit Mani30445109n307]

It is working fine in Acrobat, but not working in Microsft edge. thanks. 

[Barb Binder]

Hi Amit:

This is why adding interactivity to to a PDF can be problematic. We can't control what PDF readers our clients choose to use. Only Adobe Acrobat and Acrobat Reader provide reliable results. If you're publishing your PDF online, you might include a note letting people know in advance, and include the link to download Acrobat Reader. 

~Barb

[Barb Binder]

Hi Amit:

Remind us what version of FramMaker you are using, exactly. This was an ongoing issue, but I reported it and I believe it's fixed in the most current version.

~Barb.

[Amit Mani30445109n307]

I am using 17.0.3.

[Barb Binder]

Well, that is the latest version. I'll go check, but I won't be near a computer for about an hour or so. I'll swing back though and let you know. 

~Barb 

[Barb Binder · Accepted solution]

Hi Amit:

As I said, this was an ongoing issue when a FrameMaker document with Jump Back (previouslink) was output to PDF. From memory, it was in Fm 2019 and 2020. Here is the report I filed in 2022 which was marked as fixed: https://tracker.adobe.com/#/view/FRMAKER-11900. 

So, my first question is, where did you test it? In FrameMaker or in Acrobat? Oh, now I see that you are testing it with a 3rd party product in a browser window. Third-party applications don't always do things the way they are supposed to, and of course this is on them, and not on Adobe. I think your next step is to download Acrobat Reader, which is free and test the link there.

If it's still not working, then come back and let me know exactly how you're creating the PDF. The bug that I was referring to in my first response was definitely fixed. This is something different.

~Barb

[Amit Mani30445109n307]

Hi Barb, 'Jump Back' command is working file in FM and Acrobat. But when I open pdf file in Microsoft edge, then it is not working.  Thanks!