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Icon not showing up in pdf

Community Beginner ,
May 31, 2023 May 31, 2023

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I have a note icon in FrameMaker that appears correctly.  When I save the file to pdf the icon disappears.  Any suggestions on what to try?

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Community Expert ,
May 31, 2023 May 31, 2023

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Is it an actual image or a font?

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Community Beginner ,
May 31, 2023 May 31, 2023

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Font.  The font installed on my computer.

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Community Expert ,
May 31, 2023 May 31, 2023

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Are you sure the font is not protected from embedding in a PDF?

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Beginner ,
May 31, 2023 May 31, 2023

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Is this a setting?  No one else in my group has this problem.

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Community Expert ,
May 31, 2023 May 31, 2023

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How are you creating the PDF? It's usually an "embed fonts" field in the options or joboptions files

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Community Beginner ,
May 31, 2023 May 31, 2023

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In Framemaker and Save As Pdf

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Community Expert ,
May 31, 2023 May 31, 2023

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What joboption/PDF preset are you using? Save as uses the last selected PDF preset from the Publish Pod.

 

To check: File > Publish > Output > PDF. Click the Change Settings button for the Settings file > Edit > Preset name. What is selected in the Preset menu? Smallest file size, for example, does not embed fonts.

 

~Barb

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Community Expert ,
May 31, 2023 May 31, 2023

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To add to Barb's post...

In FrameMaker:

image.png

 

To check the settings, look at Distiller:

image.pngimage.png

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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It is set to high quality print

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Community Expert ,
May 31, 2023 May 31, 2023

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Are the others in the group using the same font?

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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Yes we all use the same.  

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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By the way, what is the icon?
More specifically, what is its U+#### codepoint?

If it's higher than U+FFFF, or in one of the Unicode PUA spaces, that adds factors.

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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It is an "I" icon :
icon.PNG

 

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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As far as I know, there is no Unicode definition for a boxed lower case i.
There is ⓘ U+24D8 Circled Latin Small Letter I

So my guess is that your icon is a codepoint in a PUA (Private Use Area) font, or even a legacy overlay font (code point range 00h-ffh). What you copied into the forum post was just an ordinary "I" (49h), which if accurate, suggests an overlay font.
You could copy the character, and paste it into one of the code converters (e.g. r12a.github.io/app-conversion) and see what the codepoint actually is.

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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When I go into the pdf file and go to Document Properties > Fonts.  The font that is suppose to be there for this icon is not in there.  I have checked the fonts directory and the font is in there.

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

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What's the font name?

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Community Expert ,
Jun 02, 2023 Jun 02, 2023

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It sounds like an issue with font quality. 

What is the font name and font foundry at issue?

Are you using a Roman or Regular version of the font, or applying something like Bold to it?

If the problem persists when the actual font specified is installed on your computer, and you've forced it to download via the PDF joboptions, then it sounds like a poorly coded font.

Take a look at FontAwesome, or similar font to find a replacement.

-Matt

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