Internal Error 8004, 6964255, 4843886, 4843614. FrameMaker has detected a serious problem and must q

[mrdakota]

Has anyone experienced the above error message? I always receive this message when I start scrolling through a FrameMaker file. It does not matter if I scroll with the mouse or using the keyboard. When I click OK to this message, FrameMaker immediately shuts down. At times, it corrupts the file on a particular page(s) and continually gives me this message. Most often, I need to recreate these lost pages. Very frustrating and I do not know if it is FrameMaker or a problem with refresh and the graphics card. Help!

[Guest]

Which specific version of FM are you using, Paul -- the "pxxx" numbers as shown in Help > About".

[mrdakota]

I use the Tech Comm Suite and FrameMaker is at 8.0p277

[Guest]

Here's a link to an earlier thread discussing the same problem:

http://www.adobeforums.com/webx?128@@.3c06293f

FreeWheel has been used by many FM users, across several versions now, and has never caused any problems as far as we've heard.

The FreeWheel utility can be found here:

http://www.geocities.com/SiliconValley/2060/freewheel.html

If you try it would you please post back to the forum to let us know whether it resolved your problem?

[mrdakota]

Before I decide, what is freewheel and what am I expected to get from this utility? Is it part of Adobe or third party? The link to the discussion did not say much about this.

[Guest]

You'll find more discussions on this forum about FreeWheel if you do a search. It's been known a long time in the FM world as the answer to getting scrolling to work correctly in FM. Some people have the crashes you report, others never do.

FreeWheel is not from Adobe.

If you are concerned about it you might want to contact Adobe support directly, of course, but very often their answer is to post on the forums here :-)

Sheila

[mrdakota]

Sheila, a week has gone by without incidence. Thanks for the insight and I will pass this along to all of our writing groups. Regards.

[_Roberto_P_Torres_]

I wanted to post this as another thread but at the same time I believe it's related to what's been discussed in this one.

These are my error codes when FM has crashed in my system:

Internal Error: 8004, 8443342, 4459945, 4414681
Internal Error: 8004, 6343116, 8483344, 0
Internal Error: 8004, 6961695, 4843246, 4842974

and others that I thought related to the scrolling thing... however, I installed FreeWheel and the crash happened again as soon as I updated my book to generate my lists. I've had the scrolling issue in past and it's true that at the time the FreeWheel solution was pretty effective. However, this time I really am sort of not knowing what to do about it.

I have FM 8 with the latest patches running on Vista.

I would really appreciate any input that could help me work this out.

[Art Campbell]

Roberto,
Are all the component files in the book open on your desktop?
How much RAM does your computer have, and how much open space on the main drive?

Art