Problem Creating Postscript File with FrameMaker 7.2

[_1adobe_user_]

My usual book easily goes more than 500 pages with lots of graphics (eps) and text. I am trying to create pdf. My problem is I am unable to print book in one shot - always received error messages. If I break the book and print selected files, I am able to create the postscript files. (I need to break into 5 to 6 postscripts files). But by doing this I lost the link to my TOC when I combine the files into 1 pdf file.

Have anyone encounter this problem before? Any suggestion? (I am using FrameMaker 7.2 and Distiller 6.0).

[AxialInfo]

One more caveat along with Sean's msg about reinstalling -- be absolutely sure that you reboot after you uninstall things, before reinstalling. Printer setups are so integral to the OS that special care to be sure none of their associated "stuff" is in memory and thus won't be overwritten by the new install.

[_sherman_watstein_]

1adobe_use--I agree that if you have ANY version of Acrobat, there is no reason to have Acrobat reader on your system. However, having it does not cause problems. Company policy here is to have Acrobat reader even with Acrobat.

To my knowledge NO PPD is ever required or used for Acrobat reader.

Who asked about Adobe Distiller Printer? Seems there was one in Acrobat 5.x for windows and used with FrameMAker 6.0 on Widows

When you noted that you have problems with FM 7 and Distiller 7, I still believe the problem is in FM, not Distiller. On one of my 2 pcs I have FM 7.0p492 and Distiller 7 and on the second PC FM 7.2P158 and can go back and forth with FM files with no problems.

If you have a licensed copy of FM 7.2 and have access to the CD you can install Distiller 7 with no problem. To verify, call Adobeat 800.833.6687 and they can check .YES there is a charge for upgrade from 7.0 to 7.2.

One of the question we may never have asked was have you is what revision of FM 7.2 do you have? the current one is 72P158.

FrameMAker has always required that you do an uninstall before you upgrade, do you know how FrameMaker was installed?

I STRONGLY suggest that you take care in removing any PPD(s) from your PC. I have 2 working systems and have 36 PPDs on one and 39 PPDs on the other.
In June I had a problem with the WebWorks Rasterizer (Webworks would not convert a graphic and Adobe and Quadraly ended up giving me a new PPD and WebWorks Rasterizer). Believe me when I say that there were a number of steps and downloaded software needed to clean up the PPD issue and on a new PC. In otherwords, uninstalling your Adobe PDF and PPDs may not be the way to fix the problem. Removing a printer does not update the registry.

Don't know who else caught your last reply, but are you saying that you do not or have not had all the files open when you create a PDF? I can only say that if this is how you generate a PS file or PDF, START NOW and open all the files in your book and try. Please let us know what happens now! I have never been able to generate a PDF with files closed as long as I have xreferences.

Rebecca-The ADIST5.PPD appears 2 times on a new PC and I have Distiller 7 installed. I also have ADPDF7 (7 times), ASPDF7C5 (3 times), ADPDF7CT (3 times) and other PPDs. These are in the system32 folder, Distillr folder, illustrator folder, and w32x86 folder. I'm also on Windows 200 which may make a difference. As noted I have the ADPDF& on my systems and do not have any configuration or have used Asian languages.
Your point regarding multiple Acrobat copies, reader and Pro. Checked with IT department here (we have some 30,000 pcs and they say there is no conflict having both installed. Can you point me to where Adobe states this so I can get the redaer remioved?

Arnis- Any printer you install in Windows does not have to be connected to a real printer. If you decide to add a high end PS plotter that prints "D" size pages and you have their PPD and files, you can do so. As you say, this is also a VIRTUAL printer.

Sean- The person installing FrameMaker from CD is prompted to install Acrobat 7.0. Adobe states that if you have the full version of Acrobat 6.0 installed you xcan continue to use the Distiller functiobnality installed with version 6.0, or you can choose Yes to install Distiller 7.0. Be aware that in order to install the newer version, you will be prompted to uninstall the previous version, which will completly remove Acrobat 6.0 program files and folder from your system. I question if 1adobe wants Acrobat deleted since she has Pro?

[_1adobe_user_]

I will only be able to check the actual version of my FrameMaker when I return to work this coming Monday. The FrameMaker 7.2 was a new installed, not an upgrade. The sequence I installed: Frame 7.2, Abvrobat Reader 7 (I think it was installed the same time as Frame 7.2) then Acrobat Professional 6.

Again, can only tried the open book when I return to work. So far, I have never open files per say when I generate PS. I create a "book" and added all the files in the book. When I ask FrameMaker to produce PS files (either by Selected Files or Print Book or Save As (pdf), there is a line at the bottom of the book showing each specific file is being open and close by FrameMaker in the background. Will definitely tried the Open File method.

[_sherman_f_watstein_]

Thought I would see what happens if you don't open any files in a book and want to know what happens when you do a "Save Book As" to generate a PDF. Works.

Another suggestion Monday, when you click on Save Book As, try checking off "Generate Seperate PDF Document for each file" and see what you get.

[_Rebecca_Officer_]

Hi Adobe1 and Sherman

You can make a PDF or a PS file from a book without opening all the files first - if AND ONLY IF Framemaker can open every file in the book without an error. If it can't, the PDF/PS process fails. Any error that means you have to click on a dialog box when you open the file will do it.

Adobe1, try this first on Monday. It's a lot easier than reinstalling all your programs!

Sherman, the source of emphatic, official comments about Adobe only supporting one version of Acrobat at a time is ... Dov Isaacs. I think I've kept a message from him about it in my work email. I'll try and find it on Monday. However, a lot of people seem to have functional set-ups with multiple versions, so if your set-up works, I wouldn't worry about it. It's just another thing to check out if your system seems to be munged.

Cheers, Rebecca

[_1adobe_user_]

I am using FrameMaker 7.2b128. Looks like I better download the latest update. But wait, according to the dowload details on http://www.adobe.com/support/downloads/detail.jsp?ftpID=3332, version 7.2p158 is meant for updating 7.2b144. And according to http://www.adobe.com/support/downloads/detail.jsp?ftpID=3186, 7.2b144is a update version for 7.2b128. Now do I need to do 2 updates - first to 7.2b144 then 7.2p158?

I have never have the "Generate Seperate PDF Document for each file" turned on.

I have managed to find one problem with one of the file and now I can generated the book to PS in one step (whether I open all the files or not produce the same result). The produced PS file, however, I am still unable to distilled successfully.

Another interesting observation I have is when ever I tried distilling a PS file, my CPU Usage is 100% (observed from Windows Task Manager). Did not realise Distiller is such a resouce hungry monster.

[Arnis Gubins]

adobe1,

Installing both an Acrobat Reader and a version of Acrobat (especially
if they are different version) is a surefire way to mangle your
installation - as per the advice of Dov Isaacs that Rebecca mentioned.

You're going to have to uninstall both the Reader and Acrobat and then
re-install only Acrobat.

Also, with FM, as Sherman says, you need to install each update in
order. FM's updates are not cumulative patches like Microsoft's
service packs.

[_sherman_watstein_]

Yes, do the updates in order. Suggest you download the updates, do not do open from web site, for me on a T1 line. it never works.

At least you may be one step closer to solving your problem. You need to find out what file in the book is stopping the PDF from completing. Have you looked for or at the log file and what page its aborting?

I can only answer for Windows 2000, Distiller does not uses 100% CPU average around 70%. But then this has a lot to do on the PC, memory, settings, graphics, etc.

[_Rebecca_Officer_]

I'd take the 100% CPU usage as yet more evidence that it'd be a good idea to kill your Acrobat installation.

Cheers, Rebecca

[_sherman_watstein_]

HAs anyone the actural email or article that Isaacs talks about that explains the reason that Adobe Reader and Acrobat should not be installed on the same machine? As noted this has never been a problem with Window 2000 systems I have and those that I work with (including the foreign versions of Reader). I neeed some documented proof to have IT department delete it from my two PCs. Even if I delete it, this company has a script that reinstalls software that they want on all PCs.

[Arnis Gubins]

Sherman,

See
http://lists.techwr-l.com/framers/archives/0308/framers-0308-00214.html

[_sherman_f_watstein_]

If we have systems (PSs) that have Acrobat and Acrobat reader working with no problems, do we know if what Dov Isaacs says holds true to the current releases as well? His references have been to Acrobat 6 and early Acrobab reader releases. One would think Adobe got the hint, that people may have both?
The article suggests that a number of related Adobe products would have to uninstalled and re-installed. Since Adobe PDF has become part of MS Word 2003 and Excel 2003 when Distiller 7 is installed, has anyone follow Isaacs suggestion with Adobe and Microsoft surrect releases and had no problem? Also what happened to any custom settings in Distiller and other Adobe products ?

[Arnis Gubins]

Here's a more recent 2006 reference:
http://lists.frameusers.com/pipermail/framers/2006-January/000540.html

You can do your research via Google or other search engines to go
through the various FM lists, you know?

[Seanb_us]

>Since Adobe PDF has become part of MS Word 2003 and Excel 2003 when Distiller 7 is installed, has anyone follow Isaacs suggestion with Adobe and Microsoft surrect releases and had no problem?

My reading of the article leads me to believe the article relates to the Acrobat family of products, and not to a wider set of Adobe or Microsoft products. Also, my understanding is that Distiller 7 is not available as a standalone product (IOW, you must get it with Acrobat, or FrameMaker, etc., but you cannot buy just Distiller). Furthermore, I thought explicit support for Word and Excel comes from the PDFMaker plugin that is part of Elements/Standard/Professional/3d? So, my expectation is that if I uninstall/reinstall Elements/Standard/Professional/3d, then the plugin will be uninstalled/reinstalled. Finally, though Acrobat 6 is specifically mentioned, the discussion seems pertinent to Acrobat 7 and the summary seems not version specific:

>Simply stated, Adobe does not support concurrent installation of
multiple versions or combinations of Acrobat or Acrobat/Adobe Reader
on a single system, no "ifs," "ands," or "buts" about it!

Joboptions can be backed up but I don't believe they work across more than one version.

Regards,

Sean

[_1adobe_user_]

I have now update to Frame7.2p158. Unfortunately, it still did not solve my problem.

I guess another round of troubleshooting. Regarding installing a single Acrobat version, I am in a dilemma. I have Acrobat Professional 6 and Distiller 7 (the person-in-charged is not yet back from the business trip so I will assume my Frame7.2 comes with Distiller 7). Distiller 7 is supposed to work hand-in-hand with Frame 7.2. But, I will lose all features that comes with Acrobat Professional and there is a reason why we bought the software. If, I restrict myself to Acrobat Professional 6, my Frame7.2 might not produce the correct pdf each time. From a user point of view, it is funny how Adobe approaches this multi-version issue. I am sure it is more a software/ programming issue.

[Seanb_us]

If you have both Acrobat 6 and Distiller 7 installed, you must uninstall all Acrobat products, choose one version, and install it.

I don't know but would expect Acrobat 6 to work with FM 7.2. If you try that combo, choose NOT to install Distiller 7 and the associated printer.

Cheers,

Sean

[_Rebecca_Officer_]

Acrobat Pro 6 includes distiller, and you should get perfectly okay PDFs out of it. We're still doing fine with Acrobat Pro 5 and FM 7.0.

Cheers, Rebecca

[_1adobe_user_]

Currently I have Acrobat 6 and a 7.x Reader(not Distiller 7) installed. Someone pointed out earlier, FrameMaker 7.2 should only use Distiller 7. (I think it was documented by FrameMaker somewhere).

[_Rebecca_Officer_]

I suspect that the fact that you had ppds that were named something-7 means that sctually you had installed distiller 7, maybe by accident when upgrading FM.

I'm 99.9% sure that FM 7.2 will be fine with Acrobat Pro 6. No, make that 99.99%. Just get re-installing. ;-)

Cheers, Rebecca

[Seanb_us]

Hi,

I pointed out earlier that a troubleshooting step might be to uninstall Acrobat 6 (all parts of it) and install Distiller 7 and see what happens.

>I have Acrobat 6 and a 7.x Reader(not Distiller 7) installed.

Which really means you should uninstall all Acrobat software and then reinstall Acrobat of one version, i.e. only Reader 7 or only Acrobat 6. However, I do recall you have to wait for your IT staff to make that happen.

Cheers,

Sean

[_sherman_f_watstein_]

Suggest EVERYONE re-read the "install" readme file for FM 7.2:

"IT is recommended that you use Distiller 7.0 for optimal PDF creation from FrameMaker 7.2.

NOTE: If you have the full verson of Acrobat 6.0 installed you can continue to use the Distiller function installed with Version 6.0, or you can choose Yes to install Distiller 7. Be aware that in order to install the newer version, you will be prompted to uninstall the previous version, which will completlty remove the Acrobat 6.0 program files and folder from your system."

[Art Campbell]

1adobe,

You could pretty easily resolve the situation by upgrading your full Acrobat 6 install to Acrobat 7 Pro. It's something like $99 or so, I recall.

However, if everything is set up properly, you shouldn't have a problem using Acrobat 6 to generate .pdf files; I think the issue is that your system seems not to be configured as it should be.

Cheers,
Art

[_sherman_watstein_]

Art_1adobe has Acrobat 6 pro, not Acroobat 6.

Acrobat 7 comes in three versions (1) Professional, (2)Standard and (3) Elements, sorry the Pro is no longer an option.

An upgrade to:

Professional is $159 and full version is $449.00
Standard is $99.00 and full version is $299.00

[Seanb_us]

>Acrobat 7 comes in three versions (1) Professional, (2)Standard and (3) Elements, sorry the Pro is no longer an option.

"Pro" is short for "Professional." So, if "Professional is an option," then "Pro" is an option.

Regards,

Sean

[_Bill_Swallow_]

Is this thread really still going on? Really?

1adobe_user, have you resolved your issue?