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Update References is crashing Fm 17.0.5

Community Expert ,
Oct 30, 2024 Oct 30, 2024

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Even after resetting preferences, and with a blank document, Fm crashes when using Edit > Update References to update Text Insets.

Anyone able to successfully use that feature with 17.0.5?

 

Posted to tracker at 

https://tracker.adobe.com/#/view/FRMAKER-15131

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Oct 30, 2024 Oct 30, 2024

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Yes, it works with me. I just checked a document using insets. Not a very extensive test though, as I don't have a lot of customers using that feature. If it may be of any help, I can send you the project files. When using one of the earlier versions of FM I discovered that instabiliity might sometimes be caused by old tmp files. It might be worth a try deleting all *.tmp files.


Bjørn Smalbro - FrameMaker.dk

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Community Expert ,
Nov 04, 2024 Nov 04, 2024

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I deleted the temp files, and still the same crash. 

I reinstalled Fm 17.0.3, and it worked.

I updated to Fm 17.0.5, and it crashed once again 😞

@pulkitn any thoughts?

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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New Here ,
Nov 05, 2024 Nov 05, 2024

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I've run into the same thing. The workaround I've found for standalone files (to update cross references at least) was to save the file, close the file, and reopen it. It seems to update the references upon opening. Update Book works just fine on files within a book in 17.0.5.

Update References definitely needs to be fixed though so it can be run normally.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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I'm glad to hear you can update by reopening the files!

 

Unfortunately, I created another post and tracker item that explains that my files don't update insets upon opening.

That is how I figured out that the Update References wasn't working in the first place. 😞

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Beginner ,
Nov 06, 2024 Nov 06, 2024

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I'm running into this issue along with one or two of my other team members. However, the remainder of my team (about 4 people) is not having this problem. I've tried uninstalling and re-installing the software but that didn't fix it. One thing I noticed is that FrameMaker is only drawing part of the Update References dialog box. I tried to upload a screen cap of the dialog box, but I suspect our proxy is blocking the upload.  I've been doing the same thing as the other poster, closing and re-opening the file. However, some of our files are large and take time to open, especially for those who work from home and don't have the same network speed as our corporate server.  I'm hoping Adobe fixes this issue soon, we use many cross-references and we often the Update References option.

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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If some people are having the issue & some aren't then there's got to be some difference between the working vs. non-working machines. Are they using the same files? Are they all running the same point version of FM2022? Are the ones who have an issue working remotely and are trying to access the content across the VPN to remote servers? Maybe copying the content locally might improve the situation as a test.

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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My test, on a local machine:

Fresh install of 17.0.5 and new Blank, Portrait Document. Navigate to Edit > Update References. Select either Text Inset option. Result = Crash

Fresh install of 17.0.3 and new Blank, Portrait Document.Navigate to Edit > Update References. Select either Text Inset option. Result = Success in selecting options in dialog

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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Ok, that's a good start - what about updating refs without any Text Insets at play? Maybe that's the difference @MattS156 is running into?

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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Dialog crashes whether there are TIs or not.

If I can't select an option in the dialog, then I can't start processing content.

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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So it's got to be something else that isn't affecting @MattS156 's other team members.

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Community Expert ,
Nov 07, 2024 Nov 07, 2024

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I'm running Win10 (updated and patched)...are all your team using the same Win OS?

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Nov 07, 2024 Nov 07, 2024

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Does anyone have access to the 17.0.4 installer?

I have a client who needs to get 1/2 dozen writers back up and running.

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Nov 07, 2024 Nov 07, 2024

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Maybe they are available on the prerelease forum?

 


Bjørn Smalbro - FrameMaker.dk

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Community Expert ,
Nov 07, 2024 Nov 07, 2024

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I requested .0.4 but only .0.3 is on the pr site

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Nov 07, 2024 Nov 07, 2024

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I believe I have some of the previous installers, but I am unsure as to how to know which version they are, without installing them? Might you know how to check?

 


Bjørn Smalbro - FrameMaker.dk

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Community Expert ,
Nov 07, 2024 Nov 07, 2024

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Thanks, no I don't know how to check without installing.

I tend to rename when I save to disk, but the .4 and .5 updates I ran the installer via the Updates function.

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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Community Expert ,
Nov 11, 2024 Nov 11, 2024

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LATEST

For anyone needing to downgrade Fm 17, here is a link to current and previous Fm builds

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html?x-product=Helpx%2F1.0.0&x-product-lo...

 

-Matt Sullivan
FrameMaker Course Creator, Author, Trainer, Consultant

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