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Even after resetting preferences, and with a blank document, Fm crashes when using Edit > Update References to update Text Insets.
Anyone able to successfully use that feature with 17.0.5?
Posted to tracker at
https://tracker.adobe.com/#/view/FRMAKER-15131
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Yes, it works with me. I just checked a document using insets. Not a very extensive test though, as I don't have a lot of customers using that feature. If it may be of any help, I can send you the project files. When using one of the earlier versions of FM I discovered that instabiliity might sometimes be caused by old tmp files. It might be worth a try deleting all *.tmp files.
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I deleted the temp files, and still the same crash.
I reinstalled Fm 17.0.3, and it worked.
I updated to Fm 17.0.5, and it crashed once again 😞
@pulkitn any thoughts?
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I've run into the same thing. The workaround I've found for standalone files (to update cross references at least) was to save the file, close the file, and reopen it. It seems to update the references upon opening. Update Book works just fine on files within a book in 17.0.5.
Update References definitely needs to be fixed though so it can be run normally.
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I'm glad to hear you can update by reopening the files!
Unfortunately, I created another post and tracker item that explains that my files don't update insets upon opening.
That is how I figured out that the Update References wasn't working in the first place. 😞
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I'm running into this issue along with one or two of my other team members. However, the remainder of my team (about 4 people) is not having this problem. I've tried uninstalling and re-installing the software but that didn't fix it. One thing I noticed is that FrameMaker is only drawing part of the Update References dialog box. I tried to upload a screen cap of the dialog box, but I suspect our proxy is blocking the upload. I've been doing the same thing as the other poster, closing and re-opening the file. However, some of our files are large and take time to open, especially for those who work from home and don't have the same network speed as our corporate server. I'm hoping Adobe fixes this issue soon, we use many cross-references and we often the Update References option.
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If some people are having the issue & some aren't then there's got to be some difference between the working vs. non-working machines. Are they using the same files? Are they all running the same point version of FM2022? Are the ones who have an issue working remotely and are trying to access the content across the VPN to remote servers? Maybe copying the content locally might improve the situation as a test.
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My test, on a local machine:
Fresh install of 17.0.5 and new Blank, Portrait Document. Navigate to Edit > Update References. Select either Text Inset option. Result = Crash
Fresh install of 17.0.3 and new Blank, Portrait Document.Navigate to Edit > Update References. Select either Text Inset option. Result = Success in selecting options in dialog
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Ok, that's a good start - what about updating refs without any Text Insets at play? Maybe that's the difference @MattS156 is running into?
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Dialog crashes whether there are TIs or not.
If I can't select an option in the dialog, then I can't start processing content.
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So it's got to be something else that isn't affecting @MattS156 's other team members.
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I'm running Win10 (updated and patched)...are all your team using the same Win OS?
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Does anyone have access to the 17.0.4 installer?
I have a client who needs to get 1/2 dozen writers back up and running.
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Maybe they are available on the prerelease forum?
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I requested .0.4 but only .0.3 is on the pr site
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I believe I have some of the previous installers, but I am unsure as to how to know which version they are, without installing them? Might you know how to check?
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Thanks, no I don't know how to check without installing.
I tend to rename when I save to disk, but the .4 and .5 updates I ran the installer via the Updates function.
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For anyone needing to downgrade Fm 17, here is a link to current and previous Fm builds