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Participant
August 10, 2023
질문

開啟畫布後崩潰??

  • August 10, 2023
  • 1 답변
  • 430 조회

開啟畫布後崩潰??

이 주제는 답변이 닫혔습니다.

1 답변

台5EE8작성자
Participant
August 10, 2023

fresco 4.7.0 4.7.1  都會崩潰
重新安裝都沒有用

Sjaani
Community Expert
Community Expert
August 10, 2023

What device are you on and what version of Fresco have you got installed?
There are some versions for which this happened to a lot of users.

Anshul_Saini
Community Manager
Community Manager
August 31, 2023

 

I've tested versions 4.7.0 and 4.7.1, but the canvas still crashes in Fresco. Using other Adobe CC software doesn't have this issue. A few months ago, I could use Fresco without any problems.

My computer setup is: RTX 3060 12th Gen Intel(R) Core(TM) i5-12400 RAM: 64.0 GB @ 2.50 GHz

I have updated VC++, graphics card drivers, and reinstalled Adobe CC. Even after reinstalling Fresco, it still crashes when I try to open the canvas.

Could you please assist me with this issue?


Hello @台5EE8,

 

Sorry for the delayed response. Thanks for sharing the details as asked by Sjaani. I'm here to assist you in resolving this matter. Would you mind updating to v4.8 and let us know if that helps? If not, then to better understand and address the issue, would you mind sharing the crash report via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) or any error messages that you receive when Fresco crashes? These logs can provide valuable insights into what might be causing the crashes and help us diagnose the problem more effectively. Also, does a crash happen after loading documents pop-up on launch?

 

I'm here to support you throughout this process, and together, we'll work toward resolving the issue so you can continue using Fresco smoothly.

 

Best regards,
Anshul Saini