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Inspiring
February 13, 2023
Answered

Adobe Fresco 4.2.0: Random points drawn on canvas when pen is range of Wacom tablet

  • February 13, 2023
  • 1 reply
  • 1144 views

In the latest version of adobe fresco (4.2.0), when I use withdraw when my pen is within the range of the Graphics tablet, fresco draws a random dot on the canvas, whereas when I move the pen out of the range of the Graphics tablet and use withdraw there is no such bug, nor does this problem occur when using the mouse. I haven't had this problem in previous versions of the software, so I hope it can be fixed.

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Correct answer hay219128840ps6

Thank you for your help, I think I have solved the problem, the cause was probably windows 10 windows lnk. after trying to upgrade to window 11, the problem was solved

1 reply

Anshul_Saini
Community Manager
Community Manager
February 14, 2023

Hi @hay219128840ps6,

 

We appreciate you bringing this issue to our attention. To resolve this issue, we suggest you update to the latest version of Fresco (version 4.3). Additionally, please ensure that your GPU drivers are also up to date.

 

If updating the app and GPU drivers do not solve the issue, would you mind sharing a screen recording demonstrating the problem? Also, please provide us with the details of the Windows version & its built no., the Wacom device model, and the Wacom driver version.

 

Looking forward to your response.

 

Best,

Anshul Saini

Inspiring
February 22, 2023

Thank you for your reply.
I have carried out the following actions.
1. updated Fresco to the latest version (4.3.0)
2. updated the GPU driver (Nvida GeForce Game Ready 528.49)
Unfortunately my problem is still not solved. I will provide you with my version information, which I hope will help you to solve the problem, and I will also upload a video.
Windows 10 (21H2-19044.2604) Wacom CTL-672 (Driver - 6.4.1-2)
I have recently found that this problem does not occur when using the button "Undo" on the interface instead of the keyboard shortcut "Undo".
Thanks again for your help!