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Participant
March 17, 2023
질문

Adobe Fresco crashes when opening a file - Windows 11

  • March 17, 2023
  • 1 답변
  • 301 조회

Hi,

 

I recently discovered the magic of Fresco and would like to use it more. The Problem occured when I tried to open a File from Fresco start screen on my Home office Laptop. Please Help!

 

Here are my Laptop Specs (includin OS) and 2 Screenshots with the Fresco version and the last thing I see before it crashes:

PC:
Processor AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.30 GHz
Installed RAM 40.0 GB (37.9 GB usable)
Device ID F73E00E1-DE27-44ED-A66C-06202F3BDB10
Product ID 00325-97239-25442-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 2 touch points

 

Edition Windows 11 Home
Version 22H2
Installed on ‎25/‎09/‎2022
OS build 22621.1413
Experience Windows Feature Experience Pack 1000.22639.1000.0

Manufacturer Acer

 

Screenshots:

  

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1 답변

Community Manager
March 17, 2023

Hello @Dalibor_Boriel,

 

We understand how frustrating it can be to experience crashes. Would you mind trying to perform a clean reinstall of the GPU drivers (https://help.bethesda.net/#en/answer/57038) and running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d) to check if it helps?
Also, check for any updates for Fresco and the OS and share your observations. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav