adobe fresco does not work properly

Report · Jan 29, 2024

adobe fresco version 5 - most of the icons does not open. And adobe version 4 works for few minutes and than in saves and close itself. Also it makes every screen open in the computer, flashing, disappear and appear all the time.

assistance someoene, please?

Report · Jan 29, 2024

Hello @יואל35106578w29y,

We understand how frustrating it can be to experience technical issues. Would you mind trying to update the OS(https://adobe.ly/3UdVjW9) and Fresco(https://adobe.ly/482fPfO) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3UmOKR5) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/47T9fbh). If yes, please try resetting Fresco (https://adobe.ly/3HWGHTT...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/42p8eqf) and a screen recording of the problem so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav