adobe fresco keeps crashing on startup after loading documents.

[maxb31796697]

Whenever I start up fresco it crashes right after the loading documents screen. I looked in event viewer and it told me it was an "Exception code: 0xc0000005" In the "gemini_uwp_bridge.dll" file 

I tried driver updates, reinstalling it, checking for corrupt system files, and doing a Windows Memory Diagnostic scan, but to no avail.

if I go back a Fresco version, it works but crashes after selecting brushes or brush size.

any help is very much appreciated.

[Ophelia31706653f79l]

1. Go to Creative Cloud Desktop Application.
2. Press Ctrl+Alt+R.
3. It will show a dialog to Relaunch.
4. Click Continue and wait for 2-3 minutes.
5. Launch Fresco.

[Kat365]

Hi there,

I have tried this multiple times but it has not fixed anything, unfortunately. Any other suggestions?

[_Mathéo]

same issue still not working no real answer so this disscusion should not be marked as solved. Im just saying but you do you

[Anubhav M]

Hello @_Mathéo,

Sorry for the delayed response. I hope the problem is resolved by now. If not, would you mind trying to update the OS/Fresco to the latest version and checking if it helps?

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[_Mathéo]

I mean do you really think I hadn't already tried all this after reading you 11 answers that all suggest the same thing over n over srsly as if saying it another time would magicaly fix the problem lol, I shared the logs somewhere but you didn't provided any other help so I just stopped using the software and now guess what? I stopped using adobe, the only one I really liked was illustrator but seams like figma is better than I expected... so yeah, I'm having a great time!

[_Mathéo]

Imagine waiting more than one month to get such a poor answer when you pay them instantly and your job stability is basically your life stability great job guys you failed miserably.        <nlm  ^   ___  ^  mln>