Adobe Fresco pc version It has hang and no response / I want to try the old version

[Thawatchai_Klompong5930]

Hello, I am having problems using Adobe Fresco pc version. The program will freeze and not respond when opening or creating files (from the same file in the cloud, it can still be opened in the iPad version of the app, updated Windows10 with the latest graphics card drivers). So I want to try the old version of Adobe Fresco (someone recommended it). Does the support team have a link to install this program? Maybe it will solve this problem.

 

[Anubhav M]

Hello @Thawatchai_Klompong5930,

We understand how frustrating it can be to experience technical issues. Would you mind trying the following steps and checking if they help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Additionally, check if all of your work is synced online (https://adobe.ly/4enORT6). If yes, please try resetting Fresco (https://adobe.ly/4grEuzF...) and share your observations.

If the issue persists, kindly try the steps shared here (https://adobe.ly/4etDd9r) to install an older version of Fresco.

Looking forward to hearing from you.

Thanks,

Anubhav

[Thawatchai_Klompong5930]

First of all, thank you for your help.

Based on your advice, I tried pressing Ctrl+Alt+R in Creative Cloud Desktop Application, but no dialog box popped up.

So I skipped the step to check if all my files are online. I clicked on the link you provided, and all my files were there (does that mean my files are online?).

Then I reset Fresco as you provided, but the problem I was having still persisted.

As for the method you suggested to install the old version of fresco, on the app list page, in the fresco app, I clicked on the three dots to open the "Other versions" option, but there was no such option (I only saw "View product details" and "Get mobile app").

What do you think if I try to reinstall windows os and reinstall Creative Cloud and fresco?

[Anubhav M]

Hello @Thawatchai_Klompong5930,

Would you mind navigating to Apps > All Apps > Scrolling down to find Fresco, and then selecting the 3 dots to check if the option is present?


Looking forward to hearing from you.

Thanks,

Anubhav

[Thawatchai_Klompong5930]

I'm here to update my situation. Now I can open my files.
The thing is, before I replied to your last message (about the option in three dots), I tried changing the display language in windows 10 to English (yes, the display language in windows was my local language at first), then I reinstalled Creative Cloud Desktop and Fresco, and then I was able to open my files (I haven't changed to the old version yet).
Anyway, thanks again for the advice that helped me. Thank you.

[Thawatchai_Klompong5930]

From the 20th, I told you about the progress of Fresco hanging, which I thought would not have this problem anymore. But yesterday I found out that the problem has not disappeared. The program still hangs as usual.

Today, I have attached a screenshot of the program as you requested the other day.

 

In the picture, you can see that there is no "Other versions" option.

[Anubhav M]

Hello @Thawatchai_Klompong5930,

I have sent you a DM. Kindly check.

Thanks,
Anubhav