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Adobe Fresco Surface Pro X

New Here ,
Apr 11, 2020 Apr 11, 2020

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When does Adobe Fresco come to the Surface Pro X? ... I'm waiting 😢

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Activation installation and billing , Device

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correct answers 1 Correct answer

Community Expert , Apr 12, 2020 Apr 12, 2020

Adobe isn't giving dates for availability on different devices.
I would suggest continuing to keep an eye on their system requirements page where it says not yet available  on Pro X, but to me this suggests it is being worked on.

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Community Expert ,
Apr 12, 2020 Apr 12, 2020

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Adobe isn't giving dates for availability on different devices.
I would suggest continuing to keep an eye on their system requirements page where it says not yet available  on Pro X, but to me this suggests it is being worked on.

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Community Beginner ,
Aug 17, 2020 Aug 17, 2020

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How about now?

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Explorer ,
May 03, 2022 May 03, 2022

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2 years and counting. This is unacceptable.

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Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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I have downloaded Fresco on Adobe Surface Pro X from Windows store. It shows installed, but can't be found and Adobe sent me a link with a version to test, but the error message is that installer is corrupted. It looks that Adobe hasn't prioritised this.

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New Here ,
Mar 15, 2023 Mar 15, 2023

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Fresco was intended for iPad IOS, not Windows. I suspect Apple may have some saying about sharing Fresco with Windows tablet users like Surface Pro X, and 8?

 

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Community Beginner ,
Feb 17, 2023 Feb 17, 2023

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Nice changes, but when are you supporting ARM operated window tablets like surface pro x?

 

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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I have surface pro 7 and it has worked for me before but with this latest versions it crashes over and over again.

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Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

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LATEST

Hello @imorrow,

 

Sorry for the delayed response. We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

 

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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